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The Works Reviews

4.0 Rating 116 Reviews

76 %

of reviewers recommend The Works

Company Reviews

4.0

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Read The Works Reviews

About The Works :

The Works is a discount book store also offering discount art materials, toys, games and audio visual products. Please feel free to have a look around our web site and find the book you are looking for.

Visit Website

Phone:

0121 313 6000

Email:

orders@theworks.co.uk

Location:

The Works Stores Ltd Midpoint Park Minworth
Sutton Coldfield
B76 1RN

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The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 3 star review on 12th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Works will take your money on their website, then a fortnight later refund the sale saying that your goods have been "lost in transit"! They use a third party company for email correspondence who therefore have zero accountability. They also use the worst (and cheapest) courier company in the country, so good luck if you think that your goods will arrive in a timely fashion or at all! They don't deserve the one star that you have to give in order to leave a review... AVOID THIS COMPANY.”

Posted 4 months ago

“From having to wait for our pick up order over 20 minutes from when they said it would be ready to then screwing up the order. I ordered the hipster on a white bun. I got it on a sesame bun and with no avocado!! That's why I ordered it. Very disappointed.”

Posted 5 months ago

“Placed an order on their website for home delivery. The first thing that went wrong was after placing my order and receiving an email order confirmation, I received another email to inform me that one of the items I had ordered was no longer in stock. If this item was no longer available, why was it still in stock when I placed my order? Secondly, they short changed me on my refund for this item. Thirdly, after sending several emails over numerous months requesting for them to send the money they owed me, no reply whatsoever. I then had to go to the trouble of phoning their customer service line. For the poor service I had received, I asked for a manager to get in contact with myself to offer a good will gesture for all of my troubles. The operator informed me that someone would be in contact. Do you think anyone bothered to reach out to me? Surprise, surprise, they did not. I, therefore, once again had to contact them, this time via Instagram and after having to ask countless times, someone did call but guess what during work hours. I then used my lunch break to call back and you've guessed it no manager was around to speak to me. By this point I was very annoyed and frustrated at the extremely poor, abysmal and pretty much non-existent customer service. A manager did eventually email and offered a good will gesture to a level of pittance. Even having, quite, rightly, pointed out that what they had offered me was totally unacceptable, time and time again they right out refused to implement both common sense and good customer service and offer an acceptable will of good gesture. This is one of the worst retail experiences I have ever faced and god knows how they are still functioning as a business when they treat customers as they treated me in this scenario. Let this be a stark warning not to use The Works website.”

Posted 7 months ago

“If u use the bathroom you will never eat there! Disgusting filth, tables dirty too floors are terrible , used to be good now awful.25$ burgers are great somewhere else definitely not here so sad”

Posted 1 year ago

“I paid for next day delivery. No reply from the works and was days late.”

Posted 1 year ago

“I ordered a calendar for 2023. I was given no order number so cannot track my order. No response on the phone. An absolutely useless company. I shall never bother to order another item again.”

Posted 1 year ago

“Online Order. 5 items were missing from the delivery. I sent a query to their customer service and another query 5 days later and they still havent replied to either. They haven't refunded my money nor replaced the missing items.”

Posted 1 year ago

“Great prices and fast delivery. Got a whole load of craft stuff for kids at great price. My new go to for kids stocking fillers.”

Posted 1 year ago

“The parasol I ordered *clearly* shows it has a tilt facility which is what I needed. What I *got, was a basic parasol with no tilt mechanism. I wasted money and now have to spend *more* money buying the item I needed with a tilt mechanism. Where the tilt part should be, a bit of scratched metal pole has been put. It's jammed in so hard that the parasol pole has started to split.(see photo)”

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

Posted 1 year ago

“Avoid at all costs. Their online service is terrible. 10 working days after placing the order, received an email stating your order got "lost", we will be issuing a refund in 3 - 5 working days. I had to send several emails to find out any info about the order after a week and a half.”

Posted 2 years ago

“The burgers were gross . Just a big hunk of dry hamburger .”

Posted 2 years ago

“So ordered twice off line and have to say that the service has been 10/10, keep up the fab service. I just wish they had more paganism books in stock x”

Posted 2 years ago

“There was barely any flavour to all the burgers I got today. We got the Brie burger, piggy, bark at the cow, kid’s Leah burger, peppercorn with goat and the poutine. $150 on absolute disappointment. Burgers were dry as well as the fries. I also ordered the kids Kraft dinner for 9 dollars thinking it would be something more gourmet but in fact it was right out of the Kraft dinner box. $9!! Wtf Never eating here again. Had to try out the ‘gourmet burger’ spot. Gourmet my ass. The works clearly doesn’t know what gourmet means. Total rip off!”

Posted 2 years ago

“Order the Tragically Maple burger and upgrade to the Wagyu. Burger was absolutely delicious!!! Every freakin' bite was unbelievable!!! My Son had a similar taste experience with his burger. The Onion brings and sweet potato fries were exceptional also. Crisp, hot and delicious. We were completed blown away by this restaurant. Our service was over attentive also.”

Posted 2 years ago

“Ok so i buy jigsaw for my mum on line and in store when im in perth.. She has just done one and 3 bits are missing. This is the 5 jigsaw with bits missing phone email works and all ya get is bring back to store. Get money back thats ok if u can drive if u dont cost 7 pound return on bus far. Total shocking”

The Works 3 star review on 12th December 2021

Posted 2 years ago

“Expected items to arrive in store today but sent e mail to customer services to ask iff items on their way. They gave me a tracking number and information that the items are on their way to store. According to Hermes they are expecting them soon. Ordered them 3 days ago..Not happy . I know 3 days can sometimes be a day late for various reasons, but they should have contacted me to tell me.”

Posted 2 years ago

“I regularly shop in The Works in the Beacon, Eastbourne. The staff are so friendly and helpful. I love the shop, there’s always something new to look at and if I need help there’s always someone available with friendly advice.”

Posted 2 years ago

“DUE TO PANDEMIC AND MY AGE HAVE TO BE CAREFUL THEIR HOME DELIVERY LOOKS AFTER ME WHEN I BUY JIGSAWS”

Posted 2 years ago

“I bought a jigsaw for my mum in February. She had completed it in March to find a piece was missing.I contacted the works and was told to take it to any store and get a refund. Great I thought. Due to the covid store closures it was May before I could return it. I was told in the store (Hillsborough) that because I had paid by PayPal originally, then the refund would be credited back to my PayPal account. I am still waiting after several weeks.I've made several phone calls and sent several emails and all I get are empty promises. In summary, if you buy from The Works, don't expect any consumer rights. Once they have your money, they are keeping it, whether you return the faulty merchandise or not !!”

Posted 2 years ago

“The works is my absolute favourite restaurant, I can go and have a relaxing time knowing I am going to get great food and service. Everyone there is so nice and pleasant to talk to!! Prices are very fair and they always make up for their mistakes and take responsibility! I will keep going back there!”

Posted 3 years ago

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The Works is rated 4.0 based on 116 reviews