woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my mattress pad. Adds a nice new "comfort " to our already great mattress. Well made, perfect fit.”

Helpful Report

Posted 3 years ago

“I had a bunch of issues placing an order with WoolRoom. Initially I was charged twice for my order and multiple calls/chats etc were not able to solve the issue, I finally had to spend 20 min on the phone with my bank who told me the monies would be returned once the pending transaction was cancelled by the processing company. I don't feel that WoolRoom worked with their processing company to ensure the funds were returned to me in a timely fashion, therefore I had to wait over 11 days to have my $500 (that I was charged extra) returned to me. Secondly, the order was sent to the wrong country, yes the wrong country. I noticed the address used for shipping was not the one I had provided when the shipping notification was sent to me - so I quickly hopped on chat to make sure the correct address was used. I was assured that the package had not left the UK and would be able to be rerouted. Well, a few days later I received a customs notice from Canada demanding the $85 customs fee be paid before package could be delivered. WHAAA?? I am waiting for my package in California -at the shipping address I provided during checkout. OK, another how long spent in chat to remedy this issue. Fortunately I was not made to wait until the initial package was recalled before a new order was sent to me. All this being said, the product is really nice. I owned a store where I sold natural and organic products (not made in China) and I totally would have sold these items. The quality is nice and I appreciate that the wool is traceable and UK produced. I also like these can be machine washed, that is a big feat. Ultimately I would order form this company again. I hope that the (multiple) issues I experienced can be learned from and improved upon.”

Helpful Report

Posted 3 years ago

“After suffering many a sleepless night on our tired old mattress myself and my partner decided it was time for a replacement. As we were still on lockdown an online purchase was our only option so after much consideration of various stores we decided on an Oxford 9000 from the woolroom. We have previously purchased winter and summer duvets and were happy with the quality so was sure that the mattress would be another great buy. We were not disappointed it is like sleeping on a cloud. Everything went smoothly with ordering and the delivery was carried out without a hitch including taking away our old mattress for recycling. Very happy customers 😊”

Helpful Report

Posted 3 years ago

“The bedding is very comfortable, the staff very helpful and the price as bundles very keen.”

Helpful Report

Posted 3 years ago

“Excellent service, the lightweight duvet is perfect for summer and adjusts to changes in temperature well. Lovely quality duvet.”

Helpful Report

Posted 3 years ago

“Good summer quilt, delivered quickly and packaged with a bag for storage, great service”

Helpful Report

Posted 3 years ago

“The worst experience possible. Ordered mattress and was given a delivery date. This delivery date was then changed on the day because “the lorry had broken down” Given a VIP delivery date which means literally nothing because by the end of this second date no mattress had arrived. I had to ring the delivery company and they told me that they didn’t have my mattress as it had been issued in the wrong size and the correct size which I had purchased was not available. At no point did the wool room or the delivery company contact me about this. After being promised a refund of over £1k by the wool room for the non existent mattress after a month was still waiting for the refund. I have had to ring the wool room again to chase the refund and awaiting my credit card statement to see if I have now been refunded. I will NEVER use this company again Awful experience with extremely poor customer service !”

Helpful Report

Posted 3 years ago

“really good service delivered next day by courier, easy to purchase, looking forward to trying them out just as soon as our new mattress arrives from Vispring. thanks for every thing”

Helpful Report

Posted 3 years ago

“Excellent product did just what they claimed. First delivery went missing because delivery firm left it in communal lobby! Wool room replaced it straight away. (Although second delivery was also left in communal lobby. Luckily someone noticed it was addressed to me.) Very pleased but they need to change method of delivery.”

Helpful Report

Posted 3 years ago

“Cannot fault the service. I ordered a topper one morning, and it was with me the morning of the following day - with an efficient one-hour delivery window. Good quality ... good value. Beautifully eco-packaged too (in a re-useable cotton bag).”

Helpful Report

Posted 3 years ago

“Product was shipped within a reasonable time frame and was delivered to me surprisingly quickly-on the west coast of the U.S.”

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Posted 3 years ago

“Next day delivery- excellent service!”

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Posted 3 years ago

“Very prompt delivery Website easy to use. Good price particularly with discount.”

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Posted 3 years ago

“I recently purchased a duvet. The information on the product was very informative. As I was unsure which tog rating to get, I rang for advice. The customer service person was really helpful and very patient with me! She gave me all the information I needed to make my decision. The delivery was swift and the duvet is really lovely. I like this company and would certainly purchase again.”

Helpful Report

Posted 3 years ago

“Providing amazing natural products, with great (easy to navigate)website. Good service and fast delivery. All from a uk company. So happy that we have found this company. I hope they go from strength to strength.”

Helpful Report

Posted 3 years ago

“Quick delivery good product as described”

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Posted 3 years ago

“Little teddy bear arrived promptly and just as advertised. Very pleased with service.”

Helpful Report

Posted 3 years ago

“Simple to use website, very informative, delivery was so quick even in these difficult times very impressed.”

Helpful Report

Posted 3 years ago

“I recently took delivery of a lightweight duvet from Woolroom and can highly recommend. The website was very easy to navigate with helpful information on all products. I was delighted to find a 2 tog wool duvet and the quality is lovely. Ordering was straightforward and delivery quick, with good packaging. I'll definitely be buying from Woolroom again, thank you!”

Helpful Report

Posted 3 years ago

“Although the product is very luxurious and well made we feel that the intended purpose does NOT meet with our expectations. We purchased a "Deluxe Washable Wool Duvet - Light" on letting the company know our thoughts their reply was less than customer friendly and not at all helpful. It was intimated that the majority of customers were happy and that our comments were against the trend. Will we purchase another items, I think not, a total lack of customer care is not what we expected. Would I recommend them, you will need to make your own mind on that one. As we said product very well made but NOT as promised LIGHT AND COOLING”

Helpful Report

Posted 3 years ago

woolroom is rated 4.8 based on 4,777 reviews