The Whisky World Reviews

4.89 Rating 4,503 Reviews
98 %
of reviewers recommend The Whisky World
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.91 out of 5
Read The Whisky World Reviews
Anonymous  // 01/01/2019
using parcel force is the worst decision ever they are hopeless at getting the delivery to you which is literally their only job words fail me - bad reflection on yourselves as a business
Posted 2 weeks ago
I did no order any thing from you.and you have used the wrong email for your delivery info .
Posted 1 month ago
It's still not arrived and your asking for a review?
Posted 1 month ago
I ordered a really expensive bottle of scotch, it was left at my front door, not any fault of whiskey world.. but the package was stolen and whiskey world stated that they would not refund or replace because I had left directions to leave by front door if I wasn't here to sign for it. I was here to sign for it, but the shipping company didn't ring the bell, they just left it by the front door.
Posted 1 month ago
I ordered and paid for a boxed 1 litre of Black Bushmills.
I received an unboxed 700ml.
I phoned to report the discrepancy and was assured someone would telephone me back. They didn't.
I had to chase again to secure a partial refund after being told the description was wrong!
Posted 3 months ago
Item no received yet so can not review
Posted 4 months ago
I don't like to rate anyone 'very poor' but unfortunately I have not yet received the gin that I ordered so this review is completely out of order. I have had 'reassuring' emails from you but still no product???
Posted 4 months ago
Delivery took too long
Posted 10 months ago
Item not delivered sent email and was told it was at my neighbors so I’m left with nowhere to go thank gosh it was only 15 pounds
Posted 1 year ago
package was not delivered as promised, and was given different answers from the office and from the driver that was to deliver it.
office said it was delivered to a neighbor which was NOT true, no neighbor had it, and per the driver it was the wrong address and didnt deliver then only end of last week.
Posted 1 year ago
I currently am working with DHL to find the product. It never left the UK. So unfortunately at this time I cannot give a good review.
Posted 1 year ago
My item hasn't arrived.
Posted 1 year ago
Disappointing as asked for free delivery but the process didn't work. Then asked for delivery to post office but it was put to my neighbour who is never there... all a bit of a hassle all round really.
Posted 1 year ago
Paid for 24 hour express delivery Delivery did not arrive on day stated on order. Left without 50th birthday present for my brother. Very unhappy with service.
Posted 1 year ago
Well absolutely shocking considering it didn't actually arrive !!!!!!! Furious I've been charged and not even received my order.
Posted 2 years ago
Box bottle came in was ripped and basically looked like it had been bought and sold a good number of times. Will not be using this again and will be telling other collectors the problems and neglect of my purchase when received
Posted 2 years ago
I complained about the inappropriate and inconvenient packaging material that had caused me no little trouble but did not even get the courtesy of a reply.
Posted 2 years ago
Products not arrived, only 2 out of 3 items in the box - though all listed on receipt. No second box has arrived after a week and isn’t on its way. Been done over by these guys, still waiting to hear feedback
Posted 2 years ago
The Whisky World is rated 4.89 based on 4,503 reviews