The Van Insurer Reviews

Name: The Van Insurer
Rating: 4.60

4.6 Rating 1,997 Reviews

94 %

of reviewers recommend The Van Insurer

4.6

Based on 1,997 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0870 225 8207

Email:

customer.services@theinsurers.co.uk

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The Van Insurer 5 star review on 20th April 2022

Gregory

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete con artists stay clear”

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Posted 2 years ago

“Never again”

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Posted 2 years ago

“The van insurer was the worst insurance broker I have ever used, they tried ripping me off more than once I strongly advise not to use this company!!!”

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Posted 2 years ago

“The price was good and tge online service was okay but tge follow up phone call was horrendous”

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Posted 2 years ago

“This company The Van Insurer is deceitful and dishonest to the point of being crooked. They emailed me to offer me "cheaper" insurance "based on last year's details" (which have not changed) and now the insurer (One Call Insurance) has fined me for "Misinterpreted Information" which makes the insurance more expensive. Don't get screwed over like I did. Do not use this broker or their insurers which seem to be in on the scam.”

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Posted 2 years ago

“stop asking for reviews... if the industry was more honest to its customers (the people who fund them) there would be no need for you to even exist... you did not give me a share of ur commision, and you did not negotiate on my behalf or set up any of the policy so as far as im concerned u are using people requirements to make profit.”

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Posted 2 years ago

“Ring me if you want the truth. 07933787777”

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Posted 2 years ago

“Please do not fall into the trap of using this company. They are cheap for a reason and as the old saying goes, you get what you pay for! After you have purchased a policy They phone you to try and inflate the cost of your policy. They try every trick in the book to get more money from you and charge a £75 cancellation fee without even setting the policy up! No jokes! Reported to the financial ombudsman and a claim filed with the bank.”

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Posted 2 years ago

“Very expensive”

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Posted 2 years ago

“Input all my details including a previous crash got a quote and paid for insurance to then have it cancelled as the comparison site had taken of my claim on my quote! Make sure you read it all before you commit to an insurer! This has now resulted in me having a cancelled policy”

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Posted 2 years ago

“Failure to recognise ref number issued with quote so you could not be contacted, still waiting to receive refund of deposit from Close Brothers when after cancellation under 14 day cooling off period”

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Posted 2 years ago

“Complex. Web site confusing. No clarity. Constantly asking for info which have been sent.”

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Posted 2 years ago

“Very expensive”

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Posted 2 years ago

“Avoid this scams!”

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Posted 2 years ago

“Be careful out there They will cheat you read everything they say”

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Posted 3 years ago

“The price offered on the comparison site was not the price I ended up having to pay. The insurer had no record of a claim which I had listed - so that increased the premium. In addition, the insurer did not have a record of the modifications I had listed for my pick up, so I had to call them to amend. Fortunately, they waived the admin fee and did not increase the premium for this - but a frustrating waste of time, nonetheless. Seems as though the comparison site did not communicate properly with the insurers... Overall, very unimpressed and will not be renewing through The Van Insurer.”

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Posted 3 years ago

“Filled everything in online then had to go through the whole thing again over the phone. Terrible call centre phone handler.”

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Posted 3 years ago

“Sent me an email stating: "Found a cheaper online insurance quote? Call us on 0330 022 9022 We guarantee to beat it* You'll need your quote reference number: 197********** This is false advertising - The number belongs to A-Plan and they would not honor the Guarantee and denied that thy have a connection with you. This is completely unacceptable.”

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Posted 3 years ago

“Absolutely diabolical of a company, would never recommend, nor use, I’m having to turn to newspapers. press, and financial ombudsman. Very poor company”

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Posted 3 years ago

“They found my van on the website by using the reg so I used that, when they called me up to confirm the details they said the van was an automatic but it’s a Manuel and to change it was an extra £48 on the premium, also the ‘occupation’ section isn’t clear, I put that I was an engineer as that’s what I do but when I was called it had to be changed to ‘company director’ which was then an extra £40, so website has wrong details for vans and not clear that you don’t actually write your occupation, I’m sure if these details for correct on the website I wouldn’t have had to pay a ridiculous amount of money to say my van is a Manuel”

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Posted 3 years ago

The Van Insurer is rated 4.6 based on 1,997 reviews