The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The on-line catalogue was easy to use and my order delivered very promptly. One item was found to be faulty and Toolpost responded very quickly to resolve the matter without question - great customer service. Many thanks Toolpost team.”

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Posted 4 years ago

“Service was very prompt, not checked out the DVD yet as it is for a present. Will return for further purchases after Christmas.”

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Posted 4 years ago

“Quick response to emails and order processed same day.”

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Posted 4 years ago

“Easy to use website and ordering. Doorstep delivery. Good service”

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Posted 4 years ago

“Very quick delivery. Good selection of products.”

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Posted 4 years ago

“When I opened the parcel it looked ‘pathetic’. Item purchased as a gift. I’ll wait to see what recipient thinks! Also told it would arrive Tuesday to be signed for. It arrived Wednesday not in specified time slot and no need for signature. Somewhat disappointing so far”

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Posted 4 years ago

Good afternoon and thanks for your feedback. The Flexcut SK110 carving set is sold in that format from all retailers. I'm sorry you feel it is 'pathetic' (albeit a very high quality set of tools) - I will happily pass on any feedback you have to the manufacturer? With regards to the shipping I have passed on this information to our carriage agent for their awreness and interpretation. If we can help in any way, please let us know. Kind regards, The ToolPost Team 01235 511101

Posted 4 years ago

“Excellent service pour d'excellents outils.”

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Posted 4 years ago

“The woodturners smock I ordered for my husband was perfect, the sizing was spot on and, it was delivered the next day. Perfect service.”

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Posted 4 years ago

“Superb service. I phoned to check availability of a specialist BCT hollower and was told it had just come in and my order could be put together. Immediately ordered online and the hollower arrived the next day. Brilliant.”

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Posted 4 years ago

“Excellent service! even though the item had sold out they kindly said they would take one from a kit, and replace it when the new stock arrived which it did within two days. The service was over, and above my expectations. The product The Ashley Iles Diamond Rubber grinding wheel is superb!”

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Posted 4 years ago

“Simple order, did well. Parcel was small and light. Delivered on time. No hassle”

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Posted 4 years ago

“Prompt delivery and pleased with product,would recommend.”

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Posted 4 years ago

“Responded to email enquiry very quickly and goods received in very good time. Item bought as gift so cannot review it yet.”

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Posted 4 years ago

“Good quality tools and fast delivery”

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Posted 4 years ago

“Husband loved the electric chisel well pleased prompt delivery very pleased”

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Posted 4 years ago

“Dealt with this company 2 or 3 times recently. Each time the process was easy, professional and swift.”

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Posted 4 years ago

“Ordered online, communication and delivery excellent , all in all a pleasant experience”

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Posted 4 years ago

“Good quality. Fine. But postage really expensive.”

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Posted 4 years ago

"Really expensive"? Economies are always subjective and sadly we get charged a flat rate by our courier consolidator - anything up to 30kg is £7.85 which is a subsidised cost. Any orders upto £30 in value are shipped at a flat rate of £5.58 as we demand services which are insured to protect both you and us should issues arrise. Shipping costs are on the rise and we are already doing what we can to contain these. Of course, our shipping costs are not just “shipping charges”, it is the time, effort and resource for staff to pick the items from the shop floor, pack and book your order, invoice the items, along with packaging materials – we make nothing on our shipping (indeed we make a loss). These are all adiditonal tasks to those required for customers whom walk into store. We have debated offering free or substantially lower cost shipping by increasing prices elsewhere which is what a certain large retailer does across the board, selling above RRPs to then offer free shipping, but we see this current option as the most transparent approach for our customers – and is then also better value for those shopping here in-store. Thanks for your feedback and we will certainly continue to look at ways to make shipping more cost effective on small orders.

Posted 4 years ago

“Excellent friendly & highly efficient service but unfortunate that plastic bushes used for grinding wheel change.??”

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Posted 4 years ago

Thank you for your feedback and we're glad everythign arrived in good time. The plastic bushes are the only feesible means for bushing a 1.1/4" bore 'composite' wheel as the bush needs to have some 'give', so as not to stress the structure unduly. You will notice if you remove the bushes that the core of the wheel is also sleeved, which gives more than enough support for the bushes, which in themselves are very strong. We have had some of ours mounted for over 10 years without any issue and indeed this design has stood the test of time since the first wheels were conceived by Mick O'Donnell many decades ago. I am sure they will serve you well too. Best regards and thanks again. The ToolPost Team

Posted 4 years ago

“Excellent service. I'm particularly pleased that the chuck key is available for the Supanova chuck along with the required insert, which have allowed me to bring a redundant scroll chuck back into service. Good website. Recommended”

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Posted 4 years ago

The Toolpost is rated 4.8 based on 2,157 reviews