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Tile Experience Reviews

4.8 Rating 1,874 Reviews

95 %

of reviewers recommend Tile Experience

Company Reviews

Product Reviews

4.8

Based on 1,874 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th March 2024

Tile Experience 5 star review on 16th December 2023

Tile Experience 5 star review on 5th December 2023

Tile Experience 5 star review on 17th September 2023

Tile Experience 5 star review on 4th September 2023

Tile Experience 5 star review on 29th July 2023

Tile Experience 5 star review on 29th July 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, and quality materials. Delivery is charged at next day rates but isn't next day. The web site makes a big issue about next day delivery if ordered before 12.00 noon, and there's no option to have economy delivery if under 50Kg, so you're stuck with paying premium delivery plus have to be available to check & sign for at any time between 8am & 5pm...so that's your next day wasted waiting in for nothing, and no progress on the project. But the very small print at the bottom of the web page it says next day is not guaranteed, because the couriers are beyond Tile Experiences control. So in summary why mess your customers about just so you can charge premium rates for something you can't achieve?”

Posted 9 months ago

“The sample tiles arrived quickly which I appreciated. It was good to check out the tile before ordering. However, it did not match the tiles I already had so didn't place an order.”

Posted 9 months ago

“A good prompt service”

Posted 10 months ago

“Ordering wasn’t easy as page wasn’t loading information but customer service was excellent and delivery very quick.”

Posted 11 months ago

“The packaging was very poor, you could hear the tiles moving around. Not enough packaging. Two of the tiles broken but received an apology and replacement tiles to arrive the next day.”

Posted 11 months ago

“Products arrived in good time. 2 x 500ml came in 1 litre tin. Would 1 litre have been cheaper?”

Posted 11 months ago

“efficient delivery of samples I requested. Unfortunately, the' blue' tile was't blue at all (grey)”

Posted 1 year ago

“Really good service, we needed 1 tile it was large and so a box would have been very expensive Ordered online, it came when expected and well packaged”

Posted 1 year ago

“Fast delivery, well packed - definitely will use again”

Posted 1 year ago

“Easy to order the tiles which turned up in a couple of days. I haven’t unpacked them yet as they aren’t needed for a few weeks but I hope that they are all intact when I do. They seem to be well wrapped”

Posted 1 year ago

“Fantastic service, prompt responses unfortunately poor packaging department but broken tiles were replaced the following day.”

Posted 1 year ago

“There was a quick and efficient response to my enquiry”

Posted 1 year ago

“Good price but only needed one litre and not two. So worked out double the price. Arrived in good time too.”

Posted 1 year ago

“I haven’t opened the boxes as yet, so can’t assess any breakages, however, good prices, next day delivery as needed. Had to chase a delivery slot on the day. Had a slight issue trying to get through on the ‘phone - which went to a personal mobile judging the recorded message I heard, so sent an email instead, which I received a prompt reply to. So, all was well.”

Posted 1 year ago

“Fairly swift service, small damage on receipt”

Posted 1 year ago

“Excellent product + speedy delivery!!! Would have preferred a cheaper postage option though!!! I didn't need items next day + £11 postage for £20 worth of tiles was not appropriate!!! I would have been happier with an alternative cheaper option also!!! but great product + service!!!”

Posted 1 year ago

“Delivery time frame was good, received goods that I ordered.”

Posted 1 year ago

“Many of the boxes arrived wet and had disintegrated, probably my fault as they had been delivered promptly when I wasn't expecting them so had been out. Courier had reboxed them so all seems well. Be aware of delivery as our drive is gravel so courier had to leave them on pavement 44 boxes of 20 tiles had to be transported from roadside in the pouring rain. Overall we are happy with tile experience so thank you, we just have to lay them now!”

Posted 1 year ago

“I bought £1,300 of Marmox Thermobloc and this firm was the cheapest supplier. The stuff was delivered in 2 days as I missed the slot for the next day. The only downside was that I did not get any tracking information so was unsure where the goods were.”

Posted 1 year ago

“Good delivery, but lack of communication after order purchased on when estimated it would come.”

Posted 1 year ago

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Tile Experience is rated 4.8 based on 1,874 reviews