Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 1,876 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 1,876 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Mapei primer paid £13 for next day delivery which i thought was expensive but i needed it quickly , it arrived 1815 next day which was pretty useless really”

Helpful Report

Posted 1 year ago

“Waited 3 days for it to arrive when I paid over £13 for next day delivery. Said I was going to get an email and tracking order from the postage company and I never did. Disappointing but not the end of the world”

Helpful Report

Posted 2 years ago

“sample tile sent quickly, unfortunately too thick so not suitable”

Helpful Report

Posted 2 years ago

“Quick delivery of sample tiles which my customer was pleased with. I was quite pleased to receive a discount code, which to my disappointment didn't work. After calling them to be given another code to try I found the price had gone up by around 10%(this code didn't work either). Having left the items in my basket I was emailed another code in the form of a coupon (this also didn't work). Now shopping around to buy the tiles elsewhere as already quoted my customer on the original prices.”

Helpful Report

Posted 2 years ago

“One part of my order turned up the next day which was brilliant. The other part we ordered still has not shown up 2weeks later.”

Helpful Report

Posted 2 years ago

“Ordered sample hexagonal tiles. Arrived promptly and beautiful colours. However the samples were rectangular in shape so unfortunately we could not visualise them in a hexagonal shape on our floor”

Helpful Report

Posted 2 years ago

“Delivery was a disappointing. Although notice was given I asked my neighbour to take delivery. Unfortunately, the driver didn't knock next door or leave a card? No contact was made and I had to look up APC to arrange to collect it from their depot as they could only deliver on Monday? I'm picking it up tomorrow.”

Helpful Report

Posted 2 years ago

“Tile firm are excellent but third smashed in transit. Have contacted them and they are happy to send more, see how that goes.”

Helpful Report

Posted 2 years ago

“I would have given 5 stars, but the courier service that delivered the tiles was aweful, a neighbour accepted the parcel (damaged) but no notification was given that it was left with them.”

Helpful Report

Posted 2 years ago

“Fast to deliver but would of been nice for driver to ring the bell or even knock on the door instead was left out side and got soaked and to top of driver sign for item himself”

Helpful Report

Posted 2 years ago

“The member of staff at the collection point was very helpful - helping me load my order into my car.... however, when I arrived I stopped in the ‘customer car park’ section to ask someone where to collect (because there are no signs for collection points), but immediately approached my a member of staff on her way into the office with ‘you can’t park there because that’s where the boss parks’. No ‘hello’, or ‘can I help’ - very abrupt to what is clearly a customer (given I’d stopped in the customer bay). Disappointing and confusing ‘experience’ (no mention of ‘The Tile Experience’) anywhere to be seen.”

Helpful Report

Posted 3 years ago

“Prompt service - tiles delivered next day as advertised. A few tiles were broken but these were replaced promptly. Patterned tiles advertised as a "random selection of five types" were poor in variety - 75% were of a single design. Communication was very poor - no reply to three emails. No answer to phone. No notification of date and time of delivery.”

Helpful Report

Posted 3 years ago

“The tile i have ordered has not turn up as yet so will leave review when I receive it.”

Helpful Report

Posted 3 years ago

“I ordered some grout. It came when it was supposed to but wasn't delivered with care or packaged well. The grout was in a polythene bag which was itself only packaged in another poly bag. As soon as I picked it up from the doorstep grout started pouring out onto the floor. The inner bag had split and half filled the outer bag which then wasn't sealed well. I managed to salvage most of the grout and transfer it to a plastic tub with a lid. Really the inner bag should have been packaged in a box with some padding.”

Helpful Report

Posted 3 years ago

“My experience ordering from the Tile Experience is mixed. I chose them over other retailers as I wanted to finish a bit of grouting really fast and they offered next day delivery. The 2kg item arrived 4 days later which is not very impressive. I spent lots of my own time trying to contact the courier to make sure that the item was delivered on the 4th day. Tile Experience customer service was good, they agreed that the delivery service wasn't good enough and they gave me a refund on the £12 delivery cost. So good retailer but bad courier. I wouldn’t rely on them to deliver quickly.”

Helpful Report

Posted 3 years ago

“The delivery was very fast, but there was one bag of adhesive missing, another bag was significantly damaged and a very large tile was smashed into bits, so not that fast after all. They eventually delivered the missing bag of adhesive, but not the tile.”

Helpful Report

Posted 3 years ago

“Packaging could have been better. The bag of grout was split on arrival.”

Helpful Report

Posted 4 years ago

“Grout packet arrived quickly and properly packed. However no dispatch note and I appear not to have had an invoice/receipt/any online notification of the order - apart from request for a review.”

Helpful Report

Posted 4 years ago

Hello, glad everything turned up well packed and on time. Have you checked your spam folder. Order acknowledgements are always sent out once an order is placed. Sometime they do however end up in the spam folder. Kind regards, The Tile Experience

Posted 4 years ago

“Unfortunately 2 out of 4 tiles were broken in transit. Ordered spares so not a huge issue. Also colour was not similar to the listing .”

Helpful Report

Posted 4 years ago

“The goods finally arrived 6 days late. I have not used them yet and have no reason to doubt they will be okay. However , your choice of courier is questionable. They struggled to find our address because it seems they are relying upon a poor quality ‘location system’.”

Helpful Report

Posted 4 years ago

Tile Experience is rated 4.8 based on 1,876 reviews