The Suncare Shop Reviews

Name: The Suncare Shop
Address: 25 Victoria Gardens,, Burgess Hill, East Sussex
Rating: 4.81

4.8 Rating 2,702 Reviews

96 %

of reviewers recommend The Suncare Shop

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Email:

reviews@thesuncareshop.com

Location:

25 Victoria Gardens,,
Burgess Hill
East Sussex
RH15 9NB

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The Suncare Shop 5 star review on 11th July 2022

Sue J

The Suncare Shop 5 star review on 28th March 2022

Kevin M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my items have tried to contact you numerous times by email and by phone no response from anyone”

Helpful Report

Posted 2 years ago

“My order did not arrive. I phoned the Suncare shop, but all they have is a recorded message telling you to contact by email. So I emailed them. I got a reply requesting I wait a further week in case it eventually was delivered. When the order still did not turn up despite the further wait, I emailed again requesting a refund. That was 5 days ago, I have had no reply to my email, let alone a refund. I can not recommend doing business with this shop.”

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Posted 2 years ago

“Trying to get a refund because it’s not quite what I wanted but can’t find out how to when I go on the site the refund part is unavailable I have sent a email but no response”

Helpful Report

Posted 2 years ago

“Paid for items 2 weeks ago. Had no delivery. Tried emailing them but emails bouncing back. Tried ringing but they are saying no one is there so email. Not good service at all. I’ve spent over £50 and had no delivery.”

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Posted 2 years ago

“Emailed the company twice after one of the packages leaked when I opened the delivery. There has been no reply to my request for a replacement. This is after 2 weeks. Really poor customer service. Would not recommend to others and will not use again. Sad, as I had bought twice in the past.”

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Posted 2 years ago

“the service is extremely bad, you cannot call them and they dont answer emails well at all, my order still hasnt arrived.”

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Posted 2 years ago

“Took so long to arrive, i was already on holiday”

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Posted 2 years ago

“Item got lost in post, replacement didn't arrive and waiting for refund!! So all in all very disappointed. You really need to get your phone system back up and running, emailing you doesn't work”

Helpful Report

Posted 2 years ago

“Paid for my item, not only did it not turn up next day as paid for it didn’t turn up at all. After emailing telling them this, I am still waiting on a reply nearly 2 months later still with no item or refund. Would not recommend.”

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Posted 2 years ago

“I haven’t had my order delivered I’ve tried to phone and also email you . I’m very disappointed. I’m now &3.99 out of pocket . My order number is SUN39716 please sort it out .”

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Posted 2 years ago

“Placed an order on October 12th and still haven't received it. The shops phone line is currently closed and they have not responded to my emails. Very disappointed with this. I am contacting PayPal to try and get my money back. Do not place an order with this business.”

Helpful Report

Posted 2 years ago

“Haven't received order, can't get any reply from them after sending several emails. Very disappointed”

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Posted 2 years ago

“Two weeks after ordering still havnt received my goods. Payment taken at time of ordering. Phone calls cut off, emails bounce back. P*** poor service and customer service. Spend your money else where.”

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Posted 2 years ago

“Absolutely atrocius.The product arrived broken and I have been unable to contact the company via telephone,email. No communication at all. Will not be buying from them again.”

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Posted 2 years ago

“Paid for next day delivery on Thursday and I’m still waiting for my order. No one has contacted me back after I’ve emailed. I’ve also tried to call them but surprisingly, their phone line doesn’t exist.”

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Posted 2 years ago

“Was quite happy with this company until my order arrived & was partly damaged. I have tried every way to contact the company with telephone calls (recorded message) emails (5 altogether) & filling in the online contact us form but no reply whatsoever. Received this review email over 3 weeks ago but was allowing the company time to get back to me before writing a review. Unfortunately they have totally failed hence my very poor review. Will never use this company again.”

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Posted 2 years ago

“I ordered this and contacted the phone number as had given the wrong door number. They had already posted it out before I went online to change it on my account. I then emailed them several times to ask them if they would give the courier the correct door number and had no response. As a result I am out of pocket and still have not received my item. disappointed with the lack of customer care.”

Helpful Report

Posted 2 years ago

“I bought a sun cream for my daughter to use this summer. The delivery was quick, but the product is expiring in JULY 2021. I haven't been informed about the imminent expired date, otherwise, I wouldn't have bought it. I think it's a bit unfair. No way to contact customer service, as the email keeps coming back to me. Not impressed. I won't buy again from them.”

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Posted 2 years ago

“ordered from here and tracking said delivered but nothing received. have tried to contact via email and they have been returned. The phone number quoted also comes up as unavailable !!!!”

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Posted 3 years ago

“Had a puncture in the seem within the first week”

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Posted 3 years ago

The Suncare Shop is rated 4.8 based on 2,702 reviews