Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 915 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 915 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 20th April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous product and great service from the start to the finish of the process. Thank you.”

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Posted 7 months ago

Amazing feedback to hear Lisa, thank you for taking the time to leave a review!

Posted 7 months ago

“I've ordered twice now both times I've had a great service. Ordering was quick simple and easy. Delivery guys are friendly and polite. I would will recommend”

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Posted 7 months ago

Thanks for any future recommendation to friends & family Stuart!

Posted 7 months ago

“I was a little dubious after reading the reviews but arrived on the specified day, driver was great and stones good quality. Spoke to someone in the office who was also really helpful and happy to help me with an update on the order. I went for the black basalt and it’s more grey than black but black when wet. Wouldn’t hesitate to order from them again though.”

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Posted 7 months ago

I'm really pleased you made an informed decision to place an order and you were happy with our customer service! Black Basalt is definitely the darkest natural chipping you can get UK wide. We appreciate the feedback Rachel.

Posted 7 months ago

“Excellent quality and service. Very quick and the delivery driver was great- very helpful and friendly. I ordered the same product prior to buying these and they were £80 more expensive for the exactly the same items. This is the second time i have ordered from this company and i will continue to do so.”

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Posted 8 months ago

Thanks Debbie for taking the time to leave your feedback, really glad you're happy with everything!

Posted 7 months ago

“Excellent service and the delivery driver was very helpful and pleasant.”

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Posted 8 months ago

Thanks for taking the time to leave a 5-star review!

Posted 7 months ago

“Would recommend this company promt delivery good service.”

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Posted 8 months ago

Glad you were happy with everything Samantha!

Posted 7 months ago

“First rate service and outstanding product - would recommend without reservation”

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Posted 8 months ago

What lovely feedback, thank you Simon!

Posted 7 months ago

“Delivery was a day later than anticipated but still only took 3 days to arrive. We weren’t in any need to have the delivery on a specific day but I have no doubt if we were these guys would have done their most to ensure we received it when needed.”

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Posted 8 months ago

Sorry for the slight delay on the depot's part for delivering your order Camille, we really appreciate the 5 stars!

Posted 7 months ago

“From order to delivery, everything excellent. This product was £70.00 cheaper than local supplier which was great. But communication was spot on .Would have no hesitation in using The stone garden company again.”

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Posted 8 months ago

Really pleased you were happy with everything Russell, thanks for the great review!

Posted 7 months ago

“everything went as it stated before we ordered”

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Posted 8 months ago

Glad to hear everything went well with delivery etc!

Posted 7 months ago

“Ordered online on the Saturday for delivery on Thursday. Really simple to order and quickly received email confirmation. Given a delivery slot on Thursday which wasn’t accurate but rang the courier company who were able to update us. On arrival the delivery guy was really helpful and moved the crate to where we asked. Opened and checked the contents for us before leaving. The actual stone we ordered, alpine blue, was perfect for what we wanted and we are really happy with it. Would recommend, no issues”

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Posted 8 months ago

Thank you for taking the time to leave such a great review on your recent order! I'll make sure your feedback is passed onto the haulier for you! Thanks, Jacqui!

Posted 8 months ago

“I was kept updated on time of delivery and delivery driver was excellent in getting the bulk bag into my garden to facilitate moving of stones into the allocated space. Good quality of stones.”

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Posted 8 months ago

Thanks for the review John, I'll pass on your feedback to the haulier for you!

Posted 8 months ago

“Very happy with my purchase they look stunning in the garden”

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Posted 8 months ago

We're really glad you're happy with your order Michelle!

Posted 8 months ago

“We very happy, they look really nice. Thank you very much !”

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Posted 9 months ago

Thanks Liljiana for taking the time to leave us a review on your recent order.

Posted 8 months ago

“The whole process was very smooth from placing the order to receiving the delivery of our bulk bag chippings. No issues at all with delivery. Great service.”

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Posted 9 months ago

Thank you for taking the time to leave us a 5-star review!

Posted 8 months ago

“Nice and easy to deal with.”

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Posted 9 months ago

Thank you for the review Tom!

Posted 8 months ago

“Good communication about the delivery, and we're happy when I needed to change the delivery date. Can't fault them at all.”

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Posted 9 months ago

Thanks for the review Carl!

Posted 8 months ago

“Pleased with the stones, up dated all the time on my delivery, the delivery guy was very helpful and polite, I would definitely recommend you to other people , thank you for your service x”

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Posted 9 months ago

“Quality stone received. Would Recommend buying from this company.”

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Posted 9 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Viv! 😊

Posted 8 months ago

Thanks for the lovely review Viv!

Posted 8 months ago

“Excellent service. Ordering on line was simple & straight forward. Did ring The Stone & Garden company & spoke to a very knowledgeable receptionist. The multi-mix spar was delivered on agreed date by Palletways within a two hour slot. Drivers were very helpful.”

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Posted 9 months ago

Hi Marie, Thank you for taking the time to leave a great review regards your order! I'm really glad we were able to answer any queries you had on the phone also! Thanks, Jacqui

Posted 8 months ago

Stone & Garden Direct is rated 4.6 based on 915 reviews