The Soap Story Reviews

Name: The Soap Story
Rating: 4.88

4.9 Rating 168 Reviews

97 %

of reviewers recommend The Soap Story

4.9

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About The Soap Story:

Our products are made with extra special vegan and plant based ingredients. We don’t make soap for the sake of making soap. We make soap that is extra kind. Soap that smells extra lovely. Soap with essential oils. Soap that makes you happy.

Our team is tight considering our output and reach, we have under 30 members of staff across production , office, warehouse and more. We work really hard, with pure love , to keep our quality high and our customer happy.

Being Vegan friendly and Cruelty Free is very important to everyone here at The Soap Story ( we’ve been preaching this for almost 40 years believe it or not .! ) We are big animal lovers , with some pets even making an appearance in the office now and again. We’re also family friendly with mothers and daughters, fathers and sons all working together.! Children and babies are also known to pop into the HQ to visit mum or dad.! Het if you aren’t a relative, you feel like part of a family regardless. We wish to extend this vibe onto our customers and Soap Squad. You are part of the family too.!

Visit Website

Email:

hello@thesoapstory.com

Location:

Registered office 1 Sloefield Drive, Carrickfergus,
BT38 8GX

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The Soap Story 5 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received this item yet”

Helpful Report

“I do love your products, and have benn loyal to the brand since I first saw it a few years ago, but I have noticed a distinct difference in the size of your products and the branding this year. It does seem as if your products have shrunk since last year, and I have to be honest the new branding seems a bit no frills. I used to love the mermaid product branding but it all looks a bit like something you would buy from a cheap market stall. I hate to say this because I really love the mermaid line of soaps and fragrance and always used to shout about them to friends and family and give them as gifts in hampers, but I don’t think I would now because whilst the product is still lovely (albeit smaller) the branding gives the impression that it’s cheap- which it really isn’t. Not sure whether I will be continuing to buy as it doesn’t seem like value for money any more with less product and glum packaging.”

Helpful Report

“Good products. I thought the wash bag was full of products but came empty. Maybe need to advertise it bit better.”

Helpful Report

The Soap Story is rated 4.9 based on 168 reviews