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The Soap Story Reviews

4.9 Rating 168 Reviews

97 %

of reviewers recommend The Soap Story

Company Reviews

Product Reviews

4.9

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About The Soap Story:

Our products are made with extra special vegan and plant based ingredients. We don’t make soap for the sake of making soap. We make soap that is extra kind. Soap that smells extra lovely. Soap with essential oils. Soap that makes you happy.

Our team is tight considering our output and reach, we have under 30 members of staff across production , office, warehouse and more. We work really hard, with pure love , to keep our quality high and our customer happy.

Being Vegan friendly and Cruelty Free is very important to everyone here at The Soap Story ( we’ve been preaching this for almost 40 years believe it or not .! ) We are big animal lovers , with some pets even making an appearance in the office now and again. We’re also family friendly with mothers and daughters, fathers and sons all working together.! Children and babies are also known to pop into the HQ to visit mum or dad.! Het if you aren’t a relative, you feel like part of a family regardless. We wish to extend this vibe onto our customers and Soap Squad. You are part of the family too.!

Visit Website

Email:

hello@thesoapstory.com

Location:

Registered office 1 Sloefield Drive, Carrickfergus,
BT38 8GX

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The Soap Story 5 star review on 8th June 2022

The Soap Story 5 star review on 3rd May 2022

The Soap Story 5 star review on 19th June 2021

The Soap Story 5 star review on 15th April 2021

The Soap Story 5 star review on 21st February 2021

The Soap Story 5 star review on 21st February 2021

The Soap Story 5 star review on 13th February 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used your products before, I used the peach prosecco, & really liked it, so got some more soap sponges, got ho, ho, ho! Candy floss and bubblegum, & a Christmas festive one.”

“Affordable items, fast delivery and the soap I ordered smelt absolutely amazing!!! 😋 and I got a free one 😃 will be buying again, thank you so much x”

“Fast despatch and amazing quality soap, smells divine. Also, a suprise of a free bar of soap with the order. Will definitely be ordering again. Would highly recommend.”

“This soap not only smells glorious but it lathers up to the consistency of double cream. I love how this feels on my skin and use it to wash my face every day because it leaves it silky soft and squeaky clean without drying it out. For the price, I recommend you buy these before they sell out!”

“Easy to order, excellent communication and fabulous products thank you The Soap Story”

“Hi I haven’t received yet 😢”

“Beautiful lovely smelling soaps and sponges”

“What a gorgeous company. I’m so happy I stumbled across The Soap Story. My kids will be thrilled with their bath bombs and soap sponges at Christmas - they smell absolutely divine. Thank you!”

“I decided to use The Soap Story as an alternative to Lush for a Christmas gift this year. Partly because I like to support smaller companies, and partly because I liked the look of a couple of products on the site. Postage took a little longer than expected, but with half the UK on strike, I can't blame that on them. However, the products I bought smell amazing. I'm particularly taken with the soap sponge which might not make it to the person it was bought for. Either way, I doubt that this will be the last time I order, very impressed.”

“I have not received this item yet”

“I haven’t had chance to enjoy the product yet as it still hasn’t arrived. It was purchased 9 days ago and we are 5 days past delivery date”

“Cute products and arrived quickly.”

“I do love your products, and have benn loyal to the brand since I first saw it a few years ago, but I have noticed a distinct difference in the size of your products and the branding this year. It does seem as if your products have shrunk since last year, and I have to be honest the new branding seems a bit no frills. I used to love the mermaid product branding but it all looks a bit like something you would buy from a cheap market stall. I hate to say this because I really love the mermaid line of soaps and fragrance and always used to shout about them to friends and family and give them as gifts in hampers, but I don’t think I would now because whilst the product is still lovely (albeit smaller) the branding gives the impression that it’s cheap- which it really isn’t. Not sure whether I will be continuing to buy as it doesn’t seem like value for money any more with less product and glum packaging.”

“Beautiful products that smell amazing - I am more than happy with my buying experience.”

“Very pleased with my products as always. Tried body butter for 1st time and chuffed to bits.”

“FANTASTIC products. I have told everyone about you. Products are amazing and shipping so fast, practically order it and it arrives within 2 days. Amazing service.”

“Came well packed and quick can't wait to see my daughters face xmas”

“Love it smells amazing defo going buy again”

“I am absolutely delighted with the soaps I ordered for my granddaughter. Exactly as described. Ordered and delivered within the week, smell beautiful and I even received an extra Christmas one which was such a lovely touch. I have told all my friends and family about “the soap story” would highly recommend…..thank you.”

“Wonderful customer service. Products are beautiful and the scent from them is divine. Will definitely be ordering more items especially as they’re vegan.”

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The Soap Story is rated 4.9 based on 168 reviews