The Sleep Station Ltd Reviews

3.13 Rating 8 Reviews

50% of reviewers recommend The Sleep Station Ltd

Company Reviews Product Reviews

new

Questions & Answers

Sort by: Most Recent

Most Recent Highest Rated

Filter: None

None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

Are you a business owner?

See Business Solutions

How would you rate The Sleep Station Ltd ?

Tell us how Company made you happy

Minimum 10 characters

Would you like to add a photo to this review?

Upload Photo

(only JPEG and PNG files) (optional)

What's your name ?

Leave this blank if you'd like to publish your review anonymously.

(optional)

What's your email?

We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"Ordered the mattress on line and received confirmation email. Heard nothing for 4 weeks when the delivery company contacted me, and feel that there could be more reassuring interaction from Sleepstation. They tend not to answer the phone but DO respond quickly to emails. I wasn't available on my allotted delivery slot and having read the poor reviews regarding delivery, was relieved my neighbour was able to supervise the delivery. Old mattress removed and new one left in its place. All in all, the whole episode was 4 weeks from placing order to delivery and was totally problem free, and the mattress was around £100 less than shop prices. Would thoroughly recommend Sleepstation"

Helpful Report

Posted 3 months ago

Visit Website

"Ordered. Delivered. Problem. Solved. Good Customer Service and would recommend."

Helpful Report

Posted 3 months ago

"errible delivery provider , the company they use for delivery is the worst. I took the whole day off , and then was told sent to wrong depot , no ETA given for a new delivery. In addition to the original delivery issue the manufacturer shipped the wrong item , it has being long and painful process to get sorted. Still awaiting the new ETA , but i am not impressed at all. Very disappointed by the whole process. The manufacturer also was very unhelpful. If i could give minus starts would be a minus 3."

Helpful Report

Posted 3 months ago

"Ordered a king size bed . It was delivered really quick and it was half the price of anywhere else. Also free delivery. The bed was so easy to put together I managed to do it myself within half an hour and it looks amazing . Will definetly recommend this place to everyone ."

Helpful Report

Posted 8 months ago

"Excellent company - delivered as promised on the day required. the gentleman i spoke to over the phone was very helpful"

Helpful Report

Posted 8 months ago

"Bed as expected as direct from manufacturer. The Sleep Station customer service seems reactive only as after 4 weeks of no news they had to be chased several times for information about delivery when it came to light that the delivery time had grown to 6 weeks plus. The Sleep Station was not aware of any delay until contacted, and their delivery company did not appear to be under their control. This was an anxious experience where you wished you had purchased somewhere else as you did not feel like a valued customer during the order process. The Sleep Station promised in writing that they would send a goodwill gesture of £30 and 2 pillows; but they did not do this despite reminding them after the completed delivery….. Be aware the delivery company does not assemble the beds. They also scrap the old bed and or frame. If you want all or part of your old bed to go to charity you will need to do that yourself."

Helpful Report

Posted 1 year ago

"Given this rating due to terrible delivery service they have chosen. Took a day off work specifically and they didn't turn up even after me phoning Sleep Station their words were "it will be this evening up to 6.30 or tomorrow morning". It didn't turn up on either day. I then arranged for delivery following Friday and it turned up in the week when I was at work with both packages open at one end and left in the garden. Bed itself was luckily not marked or wet and a great bed. Very happy with bed. BIRLEA - BROOKLYN."

Helpful Report

Posted 1 year ago

"Ordered bed available on web site and was able to select a delivery date for following week and then got told not in stock for weeks! Very disappointed. Quick refund only good point!"

Helpful Report

Posted 1 year ago

I'm sorry but we had run out of the item the previous day and hadn't had time to update the website yet - you were made aware of this straight away (on the day of order) and refunded the same day when we were told you couldn't wait for new stock.

My apologies for the inconvenience.

Posted 1 year ago

The Sleep Station Ltd is rated 3.13 based on 8 reviews

Are you an Agency?

The Sleep Station Ltd Reviews

BOOM! Your review is being processed!

Report a Review

What's an"Unverified Reviewer" review?

How can I make my review "Verified"?