My Outfit Reviews

Name: My Outfit
Address: 238 New Row, Telford, TF3 4BS, Telford, Shropshire
Rating: 4.33

4.3 Rating 705 Reviews

50 %

of reviewers recommend My Outfit

Company Reviews

Metrics

4.3

Based on 705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

My Outfit 5 star review on 2nd August 2022

Steven Hattersley

My Outfit 5 star review on 12th May 2022

Lieselotte Keegan

My Outfit 5 star review on 28th April 2022

Bonavanture Kamara

My Outfit 5 star review on 14th September 2021

Anonymous

My Outfit 5 star review on 9th September 2021

Peter Roberts Padiham Windows

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sandals and my sliders look amazing and fit perfectly. I’m just waiting to try them out when I go on holiday in a couple of days. Thank you.”

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Posted 5 months ago

Thank you for your amazing 5 star review, Deborah! I'm so glad you love your new sandals and sliders from The Shirt Store! I'm sure they'll look great on your next holiday and you can enjoy all the compliments. Thank you again for your review!

Posted 5 months ago

“CP Company Sweatshirt- Over the moon with my purchase, authentic with all the tags and markings, fantastic price ordered in the afternoon DPD was knocking at my door the next morning. Amazing customer service from Melissa, great Xmas present for those who love their designer clothing! Thanks”

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Posted 5 months ago

Thank you so much for your 5 star rating of The Shirt Store! We are so pleased to hear that you were over the moon with your CP Company Sweatshirt purchase. We are also thrilled that you received your delivery so promptly the next morning! We are delighted that you have been kept happy with our customer service from Melissa and that the item was a great Xmas present. Thank you once more for your kind words and your support!

Posted 5 months ago

“Good honest people , replied straight away to my email , no qualms with an exchange , fantastic coat love it . Thank you .”

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Posted 5 months ago

Thank you so much for your 5 star rating, Chris! We appreciate your kind words about our store and are delighted to hear that you are happy with your purchase. It means a lot to us that you had a positive experience with us. Thanks again!

Posted 5 months ago

“Was quite impressed with the shirt store, the shirt I ordered was dispatched quickly however it was a little bit on the tight side. I send it back to be exchanged for a size larger and a week later the new size shirt was delivered to me. This was great service and I am very pleased with my shirt”

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Posted 9 months ago

Thank you so much for your 5 star rating of The Shirt Store! I'm glad you were impressed with their service, and that you could exchange your shirt for a size larger quickly. It's great to hear that you're pleased with your shirt. Thanks again for your kind words!

Posted 8 months ago

“I returned said shirt back to you on Thursday 28 June. Unfortunately it was too small. Have requested an extra large. Still awaiting confirmation”

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Posted 9 months ago

Thank you Christopher for the 5 star rating and for being a returning customer! I'm sorry to hear that the shirt was too small. We've already confirmed your request for an extra large and we'll keep you updated on the status of your order. Thanks again for your support!

Posted 9 months ago

“Sent me the wrong size, and I am now trying to send the item back, but I can't get a refund bar code, meaning im going to lose my money due to your mistake.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to let us know about your experience. We are sorry to hear that the product you received was not the size that you ordered and for the difficulty you are facing in trying to return it. We want to make things better for you. Please check your emails, so we can sort this for you asap.

Posted 9 months ago

“I recently bought a Claudio Lugli shirt for my husband. I love it. The fit is really good as well. Often his shirt sleeves are a little short, this one is perfect, thank you.”

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Posted 10 months ago

Thank you so much for the 5 star rating, Jackie! We're delighted to hear that you love the Claudio Lugli shirt you recently bought for your husband and that the fit is perfect. It's always great to hear reviews such as yours - we'll continue to strive for excellence in delivering the best quality products to our customers. Thank you again!

Posted 10 months ago

“Quality good (but needs to be for the price). Delivery cost very expensive compared to other carriers”

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Posted 11 months ago

Thanks Brian for your 4 star rating of The Shirt Store. We're glad that you found our quality good despite the cost. We understand that delivery charges are expensive compared to other providers and we will work to ensure that future purchases will be lower.

Posted 10 months ago

“Absolutely excellent service and quality. Very impressed and would highly recommend this company.”

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Posted 11 months ago

Thank you so much for your kind words and 5 star rating of The Shirt Store! We are delighted to hear that you have been impressed by our excellent service and quality! We appreciate your loyalty and we could not be happier that you would highly recommend this company to others.

Posted 10 months ago

“Easy to order online. Delivered on time as described. Lovely quality item at a competitive price. Unfortunately item was slightly too small so have returned. Would shop again without question.”

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Posted 1 year ago

Hi Lee, Thank you for your review, We look forward to your future orders! Thanks, Melissa

Posted 11 months ago

“Good price. Delivered promptly.”

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Posted 1 year ago

Thank you so much Paul for your 5 star rating of The Shirt Store! We really appreciate and value your loyalty as a repeating customer. We're glad that you had a good experience with us. We strive to offer good prices and prompt delivery, so we are thrilled to hear that you found them satisfactory. Thank you again for your review!

Posted 11 months ago

“Didn't like the way you betrayed the item in your catalogue online need to adjust the way you put up your items ie if you say waistcoat say only in red so the customer knows they are only getting a waistcoat not when they put in the order to find out that not what they getting.”

Helpful Report

Posted 1 year ago

Thank you, Andrew, for taking the time to leave your feedback about The Shirt Store. We truly appreciate that you took the time to let us know about your experience and we apologize for any doubts or confusion in regards to the item in our catalogue online. We would like to ask how we can make things better for you, so we can ensure you have an enjoyable shopping experience. Is there a particular way we can adjust the way we put up our items, such as clarifying the colour of the waistcoat, for example, to make sure our customers know for certain what they are ordering before placing their order? Thank you again for your feedback. We hope to make sure your future experiences with The Shirt Store are more satisfactory.

Posted 11 months ago

“Great looking shirt and fits very well. Will shop at The Shirt Store again and buy more. Material is very good, the shipment is fast.”

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Posted 1 year ago

“I have used the shirt store a good few times now. Prices and delivery have always been 1st class and would recommend to all.”

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Posted 1 year ago

“Quick and efficient delivery with a quality product that looks great.”

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Posted 1 year ago

“I am pleased with the quick response and delivery of the shirt ordered. Shirt fits perfectly.”

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Posted 1 year ago

“I ordered a shirt on 7 January. I paid the next day delivery charge (as the standard delivery charge has somehow not made it to the checkout (you might want to look into that). My shirt has not arrived. It was ordered for a wedding, which is this Saturday (21st Jan), so I now have to find another shirt. Your shirts are not cheap, and when mine arrives (eventually), it will sadly be my last purchase from you. I realise losing my business is not going to affect your business, so you probably don’t care… but I hope this email might make you look into my situation, and stop this happening to others. Can you please tell me when I will be getting my ‘next day delivery’ as I have another wedding coming up… and it would be nice to have the shirt for that. Thanks for listening. Dave”

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Posted 1 year ago

“I ordered 5 suits for my wedding and as it was a big order they said they would give me a discount - but I had to wait for the manager to call. A few months down the line they are ignoring my calls and emails. I’m also not impressed with some of the lining within the jackets, but I cannot contact them to address this problem.”

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Posted 1 year ago

“Placed an order on their last day to guarantee Christmas delivery. They processed the order, acknowledged the order with next day delivery. Then just before close of business that day they sent me an e-mail stating they could not fulfill my order and would issue a refund. Any other time of year this may have been ok (although still poor service), however this was a Christmas present for my son!! Would not trust this company with future orders.”

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Posted 1 year ago

“Ordered almost 2 weeks ago and still not arrived, delivery appears to be letting you guys down”

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Posted 1 year ago

My Outfit is rated 4.3 based on 705 reviews