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the saleroom Reviews

1.9 Rating 48 Reviews

21 %

of reviewers recommend the saleroom

Company Reviews

1.9

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the site is clunky and the fees higher than other online auction sites I persisted with Saleroom until my card expired. There was a glitch with their site that did not allow me to verify my card after I updated it so I contacted their helpline. They made me jump through hoops trying to figure it out and then said there was nothing they could do so I was unable to bid on the auction which was only taking place through them and I was unable to attend in person. Very irritating!”

Posted 2 months ago

“Some auction houses only do bank transfers and still want credit card details ,salesroom.com are not interested in disputes”

Posted 2 months ago

“Avoid, sellers demand payment via bank transfer. Very unsafe.”

Posted 4 months ago

“I had many bad experince with this website, last two was very terrible. I charged 2 times delivery fee just because they calculated a wrong price for my delivery. I contact CS saleroom but he said like this: "I am afraid that you will have to coordinate with them to be able to resolve this matter as the-saleroom.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer...". No responsibility at all. The auction company also no help, whenever you asked info for detail delivery, they answer by redirecting to delivery company. The last one, the auction company ask me for my Proof of identification, i.e. copy of your driver's license or passport. This needs to be emailed to them. It's ridiculous, none guarantee for our data protection, infact the saleroom system already checked our card (debit/credit) before bidding. Thus this website has no reviews system. We can not know, which auction is good or bad. Most of them sale broken item but they don't write it in the description or just put one picture so you can not figure out the quality the item you want to buy. I had also this bad experince. My 2 item was broken. Don't buy from saleroom!!”

Posted 7 months ago

“Won around 40 lots not had a problem easy smooth transactions and I find them super.”

Posted 10 months ago

“Some of the negative reviews are hard to understand, as I have never had a single problem. Fees in relation to online bidding are stated on each Auction House home page and usually stated by auctioneer at the beginning of each auction. Don't see why this should be a problem, assuming you can add up. I have purchased dozens of items over many years and never experience a problem settling accounts for lots won. I isn't the cheapest way to buy but the Saleroom platform works fine for me.”

Posted 1 year ago

“Bid on a so called Runcorn Timed Auction that finished 20.00hrs today Sunday, went in just before the 8pm finish and bid max £48 to my horror said no longer available and hammer price £6. There where numbers lower than lot No 55 I could of bid on, they didn't finish in number ordor . I should in honesty of won the lot. Feel robbed.”

Posted 1 year ago

“They did not want to know when the auction company I bid and won on sold the item to a higher bidder. Stated it was a provision bid!!! Ignored the fact it was in my winning bid box listed as won!!!!!!”

Posted 1 year ago

“Newly registered, banned for no reason,terrible!”

Posted 2 years ago

“Absolute appalling....Unable to contact....No response to any messages.... Banned for no reason....!!!!!”

Posted 2 years ago

“staff is lying about bills send out,not passing on messages ,my friend got banned after writing a negativ revie”

Posted 2 years ago

“Outrageous fees for doing very little . Going to switch to easy live I think now”

Posted 2 years ago

“Rubbish system winning bids only to find you haven’t won after all. Seem to suddenly ignore your bidding. Happened twice now lost rare items have searched for for years! Very frustrating take my advise don’t use go directly to auction house and book phone line! Read reviews lots saying same problems.”

Posted 2 years ago

“They offer access to a range of auction houses throughout the world. They also have a good search facility. They are not responsible for delivery or indeed anything else respecting the lots you bid for and buy - that is between you and the auction house. It has made buying at auction so easy during lockdown. A small commission is charged on lots won which is well worth it. I have bought 100+ lots through Saleroom.”

Posted 3 years ago

“Scammers. Don't go near them.”

Posted 3 years ago

“The worst customer service experience of my entire life via the-sale-room.com and Precision Auctions (who fail to engage in problem solving as they prefer to ignore you). Caveat Emptor!”

Posted 3 years ago

“Glad I read the reviews iam in Australia, I had a hard time getting on their website in the end it would not take my bank card details got a friend who is a computer nerd as he was waiting for something to load he smelled something was not right he stopped every thing and looked at the reviews so the four things I was going to bid for good bye better to back away from a place that has a bad reputation”

Posted 3 years ago

“I bid £450 for an item.It sold for £450. I assumed I had won it. Apparently not. I contacted them and said I had placed the very first bid on autobids and I therefore imagined I would be the winner. They have not contacted me with an explanation. Very frustrating-this is the third time it has happened to me. I will stop using them.”

Posted 3 years ago

“Most pictures conceal defects. Broken and patched items are passed as sound. Typically 20% fees are levied for selling and for buying with additional 5% per transaction for the sale-rooms. And, shipping is expensive. A complete ripoff.”

Posted 3 years ago

“YOU CAN CALL THE THE CAUBOYS OF THE SCAMMERS, YOU LIKE TO REAP PEOPLE OFF, REGISTER WITH THE SALE ALIKE ALL THOSE AUCTION DO, THE SALE ROOM HELP THOSE SCAMER COMPNAY TO TAKE YOU MONEY OUT OF YUOR POKET. STAY AWAY FROM THE SALE ROOM”

Posted 3 years ago

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the saleroom is rated 1.9 based on 48 reviews