The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 898 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the 2 rugs I bought The service was very good too. Mrs J. Brentwood”

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“Excellent service really helpful and patient. Order process and delivery excellent”

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“Excellent selection of rugs, very helpful service in showroom and efficient delivery”

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“I would recommend The Rugs Warehouse 100% as their customer service is excellent. My rug was to be delayed for a couple of days but I was kept informed by email and a phone call, followed by a call to check that the rug had arrived on the re-scheduled day. The rug is exactly as described and looks fantastic.”

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“We have had four rugs from you and are delighted with them all. Thank you.”

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“I’d been searching unsuccessfully for a new rug for some time then luckily spotted this company. I’m delighted with the chosen rug. Really good quality and pretty design. The price was pretty good too.”

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“Just as expected. Unusual shape and beautiful colour”

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“Great quality, delivered on time and looks fantastic. Probably buy another one.”

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“Good value..very efficient”

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“Very pleased with the quickness of the delivery of the very nice rugrug.”

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“Really pleased, lovely colours and excellent quality .”

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“Super service. Rug gorgeous and good quality. Would definitely use company again.”

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“Responded very quickly (and accurately) to queries I had over late delivery. It finally arrived exactly when scheduled and my grandson is very pleased with it.”

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“Excellent rug ….. fast delivery ….. thank you”

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“Lovely rug, a replacement for one we already had and loved, arrived very quickly and with a convenient delivery slot. Can’t fault the service!”

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“Lovely, good quality runner. Very impressive delivery (next day). Very professional service. Great website too.”

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“Beautiful rug which looks fabulous in my new lounge picking out and enhancing colours in the laminate floor. Would recommend it. The delivery was spot on and professional. Excellent service!”

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“I have bought several rugs over the years and never been disappointed.”

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“Excellent, quick service. Carpet looks stunning!”

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“Very pleased with the service received. I was kept informed of the progress of my order. Quick delivery.”

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The Rugs Warehouse is rated 4.9 based on 898 reviews