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The Rugs Warehouse Reviews

4.9 Rating 815 Reviews
99 %
of reviewers recommend The Rugs Warehouse
Company Reviews Metrics Info
4.9
Based on 815 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Rugs Warehouse Reviews

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ann
Verified Buyer
“This is the 5th rug I have had from this company... Simply the best.”
The Rugs Warehouse 5 star review on 23rd January 2024
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Carol
Verified Buyer
“very good. just had a new carpet laid in our lounge, and the rugs is amazing with it. great service thank you”
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Goedele
Verified Buyer
“Bokhara red runner looks very lush in our hallway… soft to walk on Rugs warehouse swooped my initial purchase which was too short within two days Office staff were excellent in arranging the swop”
Helpful Report
Laura
Verified Buyer
“Excellent quality and customer service. First time using and the courier had an issue finding my new build house but a quick call to the company and my rug was delivered within 12 hours after they spoke to the courier. Would definitely use ahain.”
The Rugs Warehouse 5 star review on 5th December 2023
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Kate
Verified Buyer
“We're really happy with our new rug! Plush underfoot, and a great combination of colours, and available in a larger size than many furnishing suppliers offer. Speedy delivery too! Thank you Rugs Warehouse.”
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Anonymous
Verified Buyer
“Rxcellent service. QUALITY OF RUGS VERY VERY GOOD.”
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Carolyn
Verified Buyer
“More than happy with the rugs ! They are lovely ,service and delivery excellent. Will definitely reorder from you in the near future. Thank you Carolyn”
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Nadim
Verified Buyer
“My 2 rugs were very nice, good quality, have a hand made look about them, so brought a third matching one. I would purchase from here again.”
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Gill
Verified Buyer
“Very nice speedy service, completely satisfied with my purchase”
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Max
Verified Buyer
“Customer service first class and helpful. Delivery spontaneous. Rug delightful. Adds vitality colour and warmth to our hallway.”
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Vania
Verified Buyer
“Great experience with The Rugs Warehouse from start to finish! First, they had the best price for the rug we wanted and then the communication was superb too. As soon as the rug was dispatched we received the tracking details without having to chase them - I say that because we bought another rug from a different company and I had to phone every step of the process to get information. The delivery company DX Express messed things up a bit - they sent us a message to say the rug would be delivered between 12-14 hrs last Friday, the driver did not show up and then the DX Express website was updated to say that the rug was delivered. I emailed The Rugs Warehouse explaining what has happened and they were superb in chasing the matter up with DX Express and keeping us updated. They managed to resolve the matter with DX Express and the rug was delivered on Monday, but we were reassured that if DX Express failed again, The Rugs Warehouse has another rug on standby ready to be shipped with a different courier. I cannot fault the service or the quality of the rug - I thoroughly recommend The Rugs Warehouse!”
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Brian
Verified Buyer
“The Rugs Warehouse has a huge range of interesting and varied rugs. They were very efficient in arranging for me to exchange one I bought but found it wasn't quite what I wanted. The delivery van arrived on time and had the requested label for return all ready. I am delighted with the new rug which is of excellent quality.”
Helpful Report
Alan
Verified Buyer
“very helpful advice from the staff. Delivered within a week of ordering. Good value”
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Anonymous
Verified Buyer
“Delighted with my new rug, I was trying to match it to one I have had for many years but it now looking tired. They were so helpful and took the time to send me some pictures of the rug samples front and back with a very in depth description. I would recommend this company and I will here first before going round the shops. Thank you Rug Warehouse.”
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Deepankar
Verified Buyer
“The most delightful Rug shop in the world. Just visit them and you'll know. Amazing knowledge of the people in the shop and great products. Loved the experience and loving our rug.”
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Robert
Verified Buyer
“The Rugs Warehouse offers a great choice, competitive prices and excellent service. Kat in particular went the extra mile to source our latest rug and arrange speedy delivery. Overall an excellent service. Many thanks !”
The Rugs Warehouse 5 star review on 14th October 2023
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Christine
Verified Buyer
“Good selection of rugs. Found exactly what I was looking for at good price.”
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Sarah
Verified Buyer
“Fast delivery, really lovely rug .”
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Ann
Verified Buyer
“The Rugs Warehouse have been excellent. I was kept informed of the progress of my order at each stage and my rug arrived on time exactly as predicted from the start. Staff have been friendly and helpful and my new rug is absolutely beautiful. Thank you everyone.”
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Alison
Verified Buyer
“Efficient service - lovely product. Very pleased!”
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The Rugs Warehouse is rated 4.9 based on 815 reviews
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