The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.85

4.9 Rating 974 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey guyys i just received the masks and the glasses. Best purchace ever. They are crazy, colors changing with the beat. . Amazing products for ravers and more. Thank u so much. Every raver must have those!!! 🥳🥳”

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Posted 2 years ago

“Great item. Looks terrific. Arrived very quickly. Would recommend the company.”

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Posted 1 day ago

“Quick delivery, great product and the extras were a nice touch (now my friend won’t miss out either!). The hand written note with the invoice made the whole experience feel unique.”

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Posted 2 weeks ago

“Good price. Quick delivery. Well packed. Recommended.”

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Posted 3 weeks ago

“Amazing glasses !”

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Posted 1 month ago

“Great people, great vibe! I only bought 1 pair of glasses to try them out, they also added an extra paper-glasses and a cool bracelet. AND a handwritten message with a funny drawing. Thx guys you are the best!”

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Posted 1 month ago

“Quick delivery and gret quality”

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Posted 1 month ago

“Great price and super fast delivery, I love the little freebies and handwritten thank you note as well! Will defo order from you guys again”

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Posted 1 month ago

“The glasses are amazing feels like you’re in a VR environment and allows for better experiences.”

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Posted 1 month ago

“Great material!”

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Posted 1 month ago

“Order came very well packed, with a personalised note from a staff memeber (sorry i cant decifer your signature) which is a great touch and actually made me smile so top marks for that! Can't wait to use this glasses at Drumsheds at WAH 10year had a chance to use them before and loved them so thank you for stocking them in the UK! Recomended to my friends for our rave to get some so fingers crossed!”

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Posted 1 month ago

“Very fast delivery I’m really impressed with the products I received! The little note on my package was a lovely touch! Will 100% be ordering from here again!”

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Posted 1 month ago

“The website was easy to navigate, the product selection was great, and my order arrived quickly and in perfect condition. I recommend !”

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Posted 1 month ago

“Tldr: Do not ever order from this company. I ordered a Christmas present for a friend on the 3rd of December. On the website they say they need 3-5 days, of course they didn’t deliver in that window. Not only did they not deliver in the window promised, the delivery person said they "delivered" the parcel without any proof, obviously I did not get the product and my Secret Santa still has no gift in February. I tried to tell them what happened, as of the time of writing this, it has been 76 days without any real update from them. They opened a case with Royal Mail and we’re still waiting. Now any decent company would not actually “question” if I am trying to scam them for the insane amount of 64€, any decent company worth a nickel would offer me a refund or a new product and then take the time to resolve this with Royal Mail. But as you can see with my leading up to this, this is not a decent company, this is a company run by kids and/or buffoons. Unfortunately, I cannot rate them less than 1 star, but this has been by far the worst B2C experience I have had in my life. My advice to you, whoever you are, is do not order from this company even if it is the last thing you want to do on earth. Because if you face the slightest issue, you’re on your own, they will take your money, and their sweet time to figure out what to do with it.”

Helpful Report

Posted 2 months ago

Hi Jamil, Thank you so much for your purchase and for taking the time to leave us some feedback, we really appreciate it. I’m very sorry that there was an issue with this order, and for the time it is taking to provide a resolution. You placed an order with us on the 3rd of December and we dispatched it the next day by Royal Mail Priority International Tracked post on the 4th of December. You contacted us on December 26th to let us know that you hadn’t received your order. We checked the tracking number for your order and provided you with a proof of delivery to your office block on the 11th of December, just within our estimated timeframe of 5 working days for delivery to Ireland. We discussed the issue and you said that you had checked for the parcel and couldn’t find it at your office block. It appears to have gone missing at some point after delivery. We opened a missing parcel claim with Royal Mail, and provided you with the case number so you can independently check the progress. In a case where we have a proof of delivery to the address provided we will await the outcome of a lost parcel claim to be determined before issuing a replacement or refund. I appreciate that losing a parcel is a frustrating situation, as it is for us also. We are in close contact with Royal Mail, unfortunately this claim is taking longer than usual due to a backlog on their side. I am very sorry for this experience, it is extremely rare that a parcel goes missing at the point of delivery, and I can assure you that this is not a regular experience for our customers. We expect to have a resolution for you very soon. All the best, Dan (Founder)

Posted 2 months ago

“Quick delivery, Great selection, Never been let down by the products and they have elevated my experiences at any rave along with anyone I’ve shared them with. Always coming back to try new products and for presents for mates ! Customer service is second to none.”

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Posted 2 months ago

“Great quality products pacaged with great care. Bellucci especially loved the branded tissue paper (See Video). The Alpine MusicSafe Pro Earplugs are fantastic.”