The Private Plate Company Reviews

Name: The Private Plate Company
Rating: 4.94

4.9 Rating 14,137 Reviews

99 %

of reviewers recommend The Private Plate Company

Company Reviews

Metrics

Info

4.9

Based on 14,137 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01639 888833

Email:

info@the-ppc.co.uk

Location:

St Davids Park, Eglwys Nunydd, Port Talbot
SA13 2PA

The Private Plate Company 5 star review on 27th February 2024

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn't provide the service I payed for ? I ended up getting my own plates because yours never came Disappointed Mr A Lagdon”

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Posted 6 years ago

Im sorry you are unhappy but if you had given the correct address at the time of ordering then your plates would have been delivered to co-incide with the occasion. A duplicate pair were sent out as soon as we were informed at no extra charge.

Posted 6 years ago

We also forgot to add that we also refunded you for the plates as a gesture of goodwill.

Posted 6 years ago

“The plate was ordered for my son for christmas a good 3/4 months in advance. It did not arrive as promised and when I chased because i was worried it wouldn't arrive I got a very patronising response. The company then was uncontactable. As a result my son did not get his plate for christmas, we had to pay for plates to be made up and arrange for that to be done despite that being ordered as part of the service and we were only given the cost of their plate making, not what it actually cost. We had further expense as we live in a rural area and had to travel some 36 miles to have the plate made up and my son lives 165 miles away so another long and what should have been an unnecessary journey. We had no apology, it was the post office's fault apparently! I complained and still got no apology, compensation or even the full cost of the plate making up and you now have the added audacity to ask for a review!! I'm speechless”

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Posted 6 years ago

The registration J88 THR was ordered on 14th October 2016 in plenty of time for Christmas. The customer received the confirmation explaining what was needed to arrange the transfer so it could be used for Christmas Day. We received a copy of a Gas BIll as evidence of ID which is a legal requirement and we posted the plates out to be kept ready for Christmas Day. The transfer was arranged by DVLA on 22nd December so that the customers son could use it on Christmas Day. On 4th January, we get a very disgruntled customer complaining that the plates did not arrive even though we sent them 3 weeks before Christmas. If she had called earlier we would have obviously arranged a duplicate set but this was the first time we had heard from her since the order was placed. We refunded the customer for the cost of the plates and apologised even though she says otherwise.

Posted 6 years ago

“Would like a refund”

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Posted 6 years ago

We are a bit bemused by this review. The customer purchased from us on 9th December 2016 and we transferred onto his car on 21st December just in time for Christmas. Today, the 27th June 2017, some 6 months later he asks for a refund out of the blue. This is first contact since December 2016.

Posted 6 years ago

This is strange. Mr Synnott just purchased another registration from us even though he left a poor review so we couldn't have done such a bad job after all.

Posted 5 years ago

“we still have not received or plates yet.”

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Posted 6 years ago

“No correspondence from then they said they had sent emails and I never received one. Took over 5 weeks for plate and should have only taken 1 week. I had tomphone then and that's when I was told what to do.”

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Posted 7 years ago

Sadly, this customer did not read the email confirmation which was sent to her as soon as the order was completed on our website. As soon as she called us complaining (which was 5 weeks after the order was placed) we directed her to the emails and then we arranged the transfer the very day her documents arrived. She was still angry even though it was her own fault. All our transfers are completed within 7 working days once we receive documents.

Posted 7 years ago

“The gentleman who delt with us was more than off rude and didn't seem like , he wanted are business, I would never use it again the experience was more than off putting ( very rude man )”

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Posted 7 years ago

As you can see, we do not receive many poor reviews, but there are occasions where it does happen through no fault of our company. This customer purchased a registration from us and used a card that did not authorise for payment. We tried on dozens of occasions to contact him without success. 3 weeks later he contacted us to ask why his registration had not been transferred. We explained and he paid with an alternative card. He was very unhappy and quite rude even though he had not bothered to contact us previously. We completed the transfer for him the same day and requested a review as we do with all customers. We are not surprised that he has vented his anger but clearly it was not our fault there was a delay in completing. Virtually all of our transfers are completed with 7 working days once documents are received.

Posted 7 years ago

“Had my number plates 6 months and the film over the top is coming off and if you pull it will bring the numbers and letters off. For the price you would expect them to last longer”

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Posted 7 years ago

The film over the top that Miss Radford is referring to is the protective coating to stop the plates being scratched in transit. This should be removed during fitting to display a shiny number plate underneath. Her claims that " if you pull it will bring the numbers and letters off " is incorrect as the letters and numbers are attached from the rear of the plate. Unlike other firms who offer cheap imported plates, our acrylic number plates are made to BSau145d British Standard and have a 2 year guarantee so we would replace them free of charge if there is any problem or imperfection in manufacturing.

Posted 6 years ago

“rubbish customer service, no patience, unprofessional,”

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Posted 8 years ago

The Private Plate Company is rated 4.9 based on 14,137 reviews