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The Pi Hut Reviews

4.9 Rating 85,168 Reviews

99 %

of reviewers recommend The Pi Hut

Company Reviews

Product Reviews

4.9

Based on 85,168 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 10th April 2024

The Pi Hut 5 star review on 10th April 2024

The Pi Hut 5 star review on 10th April 2024

The Pi Hut 5 star review on 10th April 2024

The Pi Hut 5 star review on 10th April 2024

The Pi Hut 5 star review on 9th April 2024

The Pi Hut 5 star review on 9th April 2024

2554

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thing you guys need to improve on is the shipping, it's slow. At the time of writing this I still haven't gotten my package. Number two is price, if I got to pishop.us I get tracked and fast shipping for only 10 bucks but if I go to the pi hut for 10 bucks I get slow not tracked shipping. Another thing about the shipping is I don't know who it's going though, I'm guessing it's usps but I don't know. The only thing you guys are doing really good is the layout of your website. It's easy to find anything, and it's clean. So you just need to improve on the shipping and that's all to complain about.”

Posted 9 months ago

“It was very simple order and pay Shipping is taking longer, but it’s a dhl problem I’ll wait Regards L”

Posted 9 months ago

“It was okay service”

Posted 9 months ago

“Bit slow getting it dispatched (4 days instead of same day), but arrived eventually after I chased.”

Posted 9 months ago

“Honestly lovely experience. Order was easy and arrived very quickly. Was packaged well”

Posted 9 months ago

“The checkout process was very good, no issues whatsoever and quick shipping notification very shortly. However, the order was supposed to have been shipped on Thursday (July 6) on Royal Mail 1st class and it hasn't been delivered on Friday or Saturday. I'm still waiting for it and as I haven't got a tracked delivery there's no way to find out if something happened.”

Posted 9 months ago

“Caveat emptor: PiHut allows *no changes whatsoever* to an order once it is placed. Although this is hidden among their "terms and conditions," in actuality, it should be made *abundantly clear* during the ordering process. Or, better yet, don't be an ass and allow changes before the item has shipped (but I know internet orders go directly to a warehouse that you mustn't be able to control). I contacted customer service 10 minutes after placing my order, and the response I got was, "We have a "no quibbles" return policy, so you can return your item once you receive it if you are dissatisfied." Sure, buster, you know I won't be returning something when I don't live in the UK and I've already paid through the nose for overseas shipping. As it stands, in the future I will be ordering from PiHut only as a last resort.”

Posted 9 months ago

“It’s an OK service but nothing outstanding. Email support like most others is poor. I had a query on my order and still waiting on a response. They have a monopoly on Pi parts and to some extent on accessories.”

Posted 9 months ago

“04/07/2023 I have recently ordered both a PI 400 and a Raspberry PI 4 version B with 8GB ram since June 29th. The PI 400 arrived and had no AV output and an SDRAM failure out of the box that needed to be returned for replacement. (ACT indicator blink x8). The Raspberry PI 4 version B 8GB ram has arrived today with a bent No. 10 GPIO pin and I'm currently awaiting a response to get this returned too. I am very disappointed with the quality checking of these products. I have taken a hit to my enthusiasm twice in the past week. That said, Pi Hut customer service has been prompt with their response and offered to replace the Pi 400 straight away with free return postage. I should just clarify I understand that Pi Hut is not responsible for poor quality control and fault would ultimately lie with the factory. I'm still disappointed that this wasn't picked up before sale though. (I have read a few of the other reviews here and I can also confirm the Pi 4 did not arrive in an anti-static bag which surprised me. There was no foam or impact protection in the small A5-sized cardboard delivery box either).”

Posted 9 months ago

“When searching for an item, I do not want to see brands in the "Categories" filter. For example, there are already "DFRobot" and "Adafruit" items in the "Brand" filter, so why is there a need for "DFRobot Products" and "Adafuit Products" in the "Categories" filter? And a filter for products that are in-stock would also be appreciated.”

Posted 9 months ago

“Items were dispatched quickly and well packaged so arrived safely. However, one of the items, a Raspberry Pi case was of poor quality. It also arrived missing washers and as a result cracked during assembly. Even when together it was loose and ill-fitting and an absolute waste of £32 — but not Pi Hut's fault. However, I did write a review on the item itself to mention my experience. This was never approved. I wonder if other buyers had tried to leave similar reviews in the past also were not approved, resulting in me only seeing good ones, thus being encouraged to buy it… C'est la vie!”

Posted 10 months ago

“A little more on the expensive side but during a shortage I guess everything is expensive. Biggest con is that there is no estimated delivery time. At the time of writing it's been 2 weeks and I still don't know when my package will arrive.”

Posted 10 months ago

“Easy enough website. But when they shipped, they didn't include tracking, so I have no idea when I'll get my stuff.”

Posted 10 months ago

“Well, buying was easy, but the goods are still not delivered! And this questionnaire is crab, as it cannot be used by a hardened browser without a lot of trouble. Why do you need google-analytics? Why doubleclick and all the other mad companies, which are just dealing with my data. That sucks!”

Posted 10 months ago

“I was a little surprised that my order for an e- voucher took 6 days. Having read reviews about the voucher arriving quickly, I left it too late to receive the voucher in time for my husband’s birthday. Shame.”

Posted 10 months ago

“Easy to order, good communication throughout. Only point a quality one packaging for item was damaged and dirty so was the part, look as though it had been stood on prior to placement in shipping packet.”

Posted 11 months ago

“Happy with the product but it never came with a power supply for it nor mentioned that one had to be purchased. As it’s a powered USB hub I assumed I could provide power via a usb cable but I can not do this and power my raspberry pi”

Posted 11 months ago

“I received my order,the component was not sealed in its anti static bag, I am positive the box had been opened and replaced with another unit, the raspberry pi zero does not have working wifi and I am sure it's faulty, by no means am I placing the blame on The Pi Hut, but I'm a little disappointed after waiting so long to receive one for a project.”

Posted 11 months ago

“I wanted to order 6 items from the Raspberry Pi range. All were in stock and were duly placed in the basket. Then my problems started - using an iPad and Safari I commenced the ordering process using a credit card. All went we until all the credit card details were added, then the problems started. The system froze, although the site was running I could not get beyond the stage after entering the credit information. Also there appears not to be a way of clearing the saved information and starting again. In the end I used a different browser- Google and started with an empty basket and new login. This worked and I got the confirmation screens. However the information presented during the purchasing process had a different layout from the one that locked up, which makes me wonder if the Pi Hut works differently with different browsers. There was of course no way to telephone the Pi Hut to report this Nevertheless the goods turned up as promised and are as expected.”

Posted 11 months ago

“On the basis that the RPi will function when I get to the project, best I can say is average experience. Like others have stated, board arrived in a crushed cardboard envelope, no foam, and not in the enclosed static bag. I expected some protection.”

Posted 1 year ago

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The Pi Hut is rated 4.9 based on 85,168 reviews