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The Pi Hut Reviews

4.9 Rating 85,290 Reviews

99 %

of reviewers recommend The Pi Hut

Company Reviews

Product Reviews

4.9

Based on 85,290 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 21st April 2024

The Pi Hut 5 star review on 21st April 2024

The Pi Hut 5 star review on 21st April 2024

The Pi Hut 5 star review on 21st April 2024

The Pi Hut 5 star review on 20th April 2024

The Pi Hut 5 star review on 20th April 2024

The Pi Hut 5 star review on 16th April 2024

2565

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it to be a good start only to a bad ending as I will not be shopping again with you, due to all the messing around you not lisening to me with you sending out currpt sd cards, which as now been return to you for a replacement or I will be needing a return for the item after it taking me 3 days to get it to work by having to buy a new sd card. I found it good that the item was sent to me with no issues but on the setup I was not informed of any setup process at all. There was aslo nothing in the box.”

Posted 2 months ago

“My order was sent to the wrong address (this was my fault, as I had moved). However, their order system has no way of cancelling or amending the order. I sent an email immediately, but this was not acted upon for 12 hours. Their reply stated that they couldn't change the order anyway once placed. So I'm out of pocket and won't be ordering from them again. Too inflexible.”

Posted 2 months ago

“Hi, I have not got the items I ordered!!! I have been in contacte with your custome care and they just replied that I have to wait for 25 days and suggested that I should talk to my neighbours (?). I will not do business with you again. Have a nice day Thomas”

Posted 2 months ago

“Your transport contractor is asking for unexpected and unanticipated extra-fees, without quote .. I am close to leave to the packet undelivered”

Posted 2 months ago

“I ordered my product 3 weeks ago still haven't received tracking information yet! Or I have t received product”

Posted 2 months ago

“Shopping was fine. Customer service is bad. My package arrived crushed damaged and without padding in the box to protect the Pi. I submitted photo’s to customer service documenting the damage requesting a replacement. Billie instructed me to get a shipping quote for returning the Pi saying that The Pi Hut would pay for it. If the damaged product is not returned ThePiHut will not refund or replace. So I drove to USPS and my quote was ~$50.10 USD (57% the cost of the pi). Billie says that’s too much it should cost $20 and wants me to find another quote without tracking or insurance. I said that doesn’t make sense to return without tracking or insurance. After all.. no physical return = no refund. Then Billie claims that The Pi Hut will refund / replace even if it gets lost in the mail. The return process is a nightmare I have shopped here before but I will not shop here again. Friends don’t let friends shop at The Pi Hut.”

Posted 3 months ago

“Still haven't received my order yet it seems to have been lost although they said they tried to deliver it when I was home 🏠 no one tried to deliver it”

Posted 3 months ago

“Avete impiegato più di 20 giorni dal momento dell'ordine, senza tracciabilità (non era specificato) e con l'aggiunta delle spese Doganali nonostante arrivasse dalla Germania, 11€ in più sul costo della merce (non ho trovato nessuna specifica in merito). Ora, dal momento in cui prendete l'ordine non è più possibile avere informazioni o status dell'ordine se non scrivendo al supporto dove se io scrivo in Italiano mi rispondete in Inglese e tutti i form sono in Inglese (non trovo corretto questo servizio). Sinceramente, non credo che acquisterò di nuovo sul vostro portale, ho trovato servizi decisamente migliori.”

Posted 3 months ago

“my ordered was cancelled.”

Posted 3 months ago

“two weeks and counting for a delivery. NOT GOOD”

Posted 3 months ago

“I am a regular purchaser of Pi Hut products. I spent £104 on an order and was charged £3.99 for delivery, which took 5 days to arrive. Disgraceful.”

Posted 3 months ago

“Wont buy from here again. Stung with 30 euro custom fees”

Posted 3 months ago

“Avoid at all costs and order from a professional supplier like Farnell or RS. Pi Hut dispatched an order 2 weeks after paying and didn't deliver it to my door and as such has now disappeared. A huge disappointment and I have no hesitation leaving a negative review for appalling service and incredibly slow customer service.”

Posted 3 months ago

“has arrived with 30€ of duty costs!”

Posted 3 months ago

“I dont have received anything”

Posted 3 months ago

“Made the mistake of ordering with The Pi Hut late on the 20th of December, paid £9.99 for express next day delivery as I was hoping to receive the Raspberry Pi 4 and accessories before Christmas. I received a confirmation e-mail on the 21st saying that the goods had been dispatched and also got tracking info with DHL, having paid for next day delivery I was therefore expecting my order on Friday 22nd (the last working day before Christmas). That didn’t happen!! Contacted DHL who said the goods hadn’t yet been received from Pi Hut, only the shipping label had been created. Tried e-mailing customer support (they were closed until the 2nd of January), tried e-mailing Jamie Mann (the MD) and never received a response. It ended up being 15 DAYS until I finally heard from customer services saying I should hopefully receive my goods by the end of the week (very vague), they made a half hearted apology and blamed DHL. I waited a few more days, why they didn’t simply send out replacement goods right away I don’t know? After a lot of back and forth I was finally offered a full refund which I gladly accepted. Basically they took my money, I got nothing in return except stress and aggravation. The customer service response is slow at best and non existent over the Christmas period. A staggering 22 days later I had my refund and was right back where I started. Christmas project plans (dependent on the Pi) ruined. In stark contrast I eventually ordered from Amazon and got the same item for a few pounds more less than 20 hours after ordering…lesson learned. I hate to leave negative reviews but having had such a negative experience I simply had to. Poor customer service, slow response time, lack of empathy, unable to quickly resolve issues and passed the blame rather than accept any responsibility. Never, ever again! Take no notice to the inevitable BS reply to this review, they were dire! Order with them at your peril.”

Posted 3 months ago

“Ordered on 27/12/23, paid next day £9.99. Didn't receive a dispatch email or a response from support for over a week. They completely ignored my cancellation & refund request and sent the product anyway (after I'd contacted DHL and found they hadn't even received it yet). Only when I refused the delivery from DHL did they acknowledge a refund... Still waiting. Truly an awful experience, won't buy from PiHut again. Delivery 1/5 Customer Support 1/5”

Posted 3 months ago

“Jamie Pi Hut owner, You have still not responded to my 2 emails last week requesting a full refund for an undelivered package. Why are you requesting a review?”

Posted 3 months ago

“Never got it!”

Posted 3 months ago

“No item was delivered so far”

Posted 3 months ago

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The Pi Hut is rated 4.9 based on 85,290 reviews