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The Pest Control Co Reviews

4.5 Rating 227 Reviews

88 %

of reviewers recommend The Pest Control Co

Company Reviews

4.5

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 030 9173

Location:

The Training & Conference Centre, Chapel Street, Melbourne, DE73 8EH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with The Pest Control Co. as a whole; they came out on the same day that I called them, which was after needing to wait a week for the local council appointment (not ideal when you've seen a rodent in your kitchen!), as well as coming out on the same day a week later when I had need to call them again. Derek was brilliant, he was knowlegeable and very helpful, and gave me some good advice. I am, obviously, hoping not to have to use the company again, but if I did need pest control, they will be the first company that I call!”

Helpful Report

Posted 1 year ago

“I called Pest Control on the 01.03.24 due to a suspected rat problem. The lady I spoke to on the phone was very helpful, very reassuring and instantly put me at ease. The technician, Sean, attended our property on the 05.03.2024. I cannot commend Sean enough for his service. I was absolutely horrified and also very embarrassed about the issue but Sean was very friendly, very reassuring and took a lot of time and care to establish where the problem was coming from and dealt with this. Despite me bombarding Sean with endless questions, he was very patient and answered every single one (despite some of them no doubt being very stupid questions!). He never made me feel rushed and took the time to explain everything and gave me so much information. When he wanted to go and speak to my neighbour, I was concerned that they may think I was trying to pass the blame onto them but Sean was equally as polite and friendly to my neighbours as he had been to me. I felt so much better after his visit. People are often quick to complain but not as quick to give positive feedback and I honestly cannot be more positive about what was not a nice situation. The price I was quoted on the phone was the price I paid and this was so reasonable. Cannot recommend this company highly enough.”

Posted 3 weeks ago

“Thought I’d have to wait a couple of days, at least - but Steve was here in 8 minutes! Too service!!”

Posted 4 weeks ago

“A fab company, customer service are great,prices are very good, the quickness of getting appointment was fantastic and Dean the techition was very efficient, friendly and professional. Thank you. Would recommend this company for sure.”

Posted 1 month ago

“Prompt service Time keeping was very good. Did the job. Nice staff. Perfect !”

Posted 1 month ago

“Great service! The gentleman, who came out, Sean, was absolutely outstanding! I had a great laugh with him whilst he did his his job with the utmost professionalism - all whilst being approachable, informative and fun. Thank you, Sean!”

Posted 1 month ago

“Excellent service. Alan was very knowledgeable about mole behaviour and thus caught the little critters that where ruining our lawn. Very happy customer”

Posted 2 months ago

“Very pleased with Steve that came out to sort out an uninvited squirrel which had entered above our vaulted ceiling. Access was very difficult but Steve gave the builder clear instructions to the access he needed to trap it. I was traumatised by the situation as damage to the electrics was happening. Steve was calm and explained everything he was going to do and said it would be caught quickly. This put mind at rest. The next day the squirrel was caught and Steve came back early the following morning to remove it. Top class service from The Pest Control Co. and Steve.the price was similar to the other two companies I phoned, I had same day expert service. Very happy customer.”

Posted 2 months ago

“I had a flea problem in my house and I was at my wits end trying to work out why they were coming from as I had no pets! I called the pest control company and Alex came out to me the next day, explained everything that I needed to do prior and after his visit. He reassured me and the whole experience was quick and straight away I was put at ease.... and no more fleas! I can't thank Alex enough! Would definitely recommend to anyone with a pest problem. Thank you 😊”

Posted 2 months ago

“It has been about 6 months since I used this company's service and I nearly decided not to review, but I think I would be doing a disservice to anyone in a vulnerable position. I made a blunder - I agreed to use the first company I called (this company, The Pest Control Co) without doing further research, that's on me, I panicked and choose poorly. The company calls the people the send out 'experts' but I would refrain from calling them that. When the worker arrived, I asked him to treat two rooms, he checked the bedroom and limply agreed to treat it. He then checked the living room and specifically the couch, per my request. He assured me that the couch is clear and there was no need to treat it. After treating the bedroom and charging me an ungodly amount + VAT, he left. Being a worrier I didn't want to sleep in the treated bedroom so I decided to sleep on the couch that night - after all, it was deemed clear. Safe to say that before this ordeal I was no bedbug expert, however, I couldn't shake the feeling that it wasn't over: I slept poorly, scratched all night and dreamt of bedbugs. To calm myself, I decided to inspect the couch again. The following part is nightmare fuel; what I discovered was that every seam of the couch was full of bedbug eggs and nymphs, all the throws, cushions and crevices were crawling with adult bedbugs, the inside of the couch was riddled with bedbugs. Furthermore, I found them crawling in my office chair, but suppose that's besides the point - I didn't ask the worker to check other rooms, or is making sure the infestation is contained a job for the worker who is allegedly an 'expert'? Who can tell. After my couch discovery I called the company (The Pest Control Co) and told them everything, the worker came next day to treat the living room and the couch. He then charged me another ungodly amount + VAT and left. At the time, I didn't know much about bedbugs and what the correct course of actions should be, I do now. When The Pest Control Co worker treated my bedroom and living room I was not told a shred of information on what I should be doing to aid infestation clearance, apart from "don't vacuum or mop floor for 28 days" (unsure why 28 days, their egg lifecycle is shorter). I was not told that I should be sleeping in my bed for the first couple of weeks to lure them out (so they get in contact with poison), I was not told of any existing traps I could use to prevent being bitten, I was not told of correct temperature in which to wash my linen and clothing (he said 40, but that is false, 40 may kill adult bedbugs but eggs need higher temperature). After this unfortunate experience I found a different pest control company who have done an incredible job, incomparable with The Pest Control Co. It has taken a long 6 months of treatments, clear outs, washing, steaming, ironing and crying to resolve this problem, and The Pest Control Co has only contributed in ungodly expenses, additional stress and prolonged mental health issues (surprisingly, having bedbugs is not good for your mental health, yes). I would very strongly suggest avoiding this company for pest control services, they are not coming to solve an infestation problem, they are coming to treat a room, charge a lot of money and leave (negligence aside of course, I turned out to be the better expert in this case).”

Posted 3 months ago

If possible, would you be able to give us a call Viktorja? Six months of treatment to one property, is almost unheard of when treating bedbugs. As far as we were aware, due to having no further correspondence with yourself, the bedbug problem had been resolved following our technician carrying out the treatment, six months ago.

Posted 3 months ago

“Not happy with the way Nigel said the room was cluttered when I was told on the phone it would be fine as long as there’s floor space I have mental health problems and being told it cluttered multiple times has set me back sure won’t recommend this company leat alone use it again if needed the job been done let’s hope it was worth the two hundred plus’s pound”

Posted 4 months ago

Good Afternoon. We are sorry to hear this. Unfortunately due to the treatment required in the property, our technician would require access into areas of the affected space to carry out the treatment and for it to be at its most effective. We pride ourselves on our customer service so will take your review into consideration going forward. As we have not had any further correspondence with you following the initial treatment, we hope that the issue has been resolved. Please do not hesitate to give us a call if you have any queries.

Posted 3 months ago

“Having what I thought was a mouse in the kitchen turned out to be a rat which gave me a few sleepless nights until we had Steve arrived on our door step he quickly identified where and what needed to be done, thanks Steve.”

Posted 4 months ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively

Posted 3 months ago

“Very efficient and friendly service. Kevin was extremely knowledgeable as well as thorough. He identified the problem, as well as the source and put in control measures as well as offering a whole heap of further advice. A top bloke, thank you.”

Posted 4 months ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively.

Posted 3 months ago

“Excellent service. From me discovering the wasps nest to it being removed by Shawn took a total of 90 minutes and meant my workmen could carry on with the job. Very happy customer”

Posted 4 months ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively

Posted 3 months ago

“My experience with Derek representing the company was extremely helpful to my satisfaction I would highly recommend this company”

Posted 5 months ago

“Brilliant answered my question in minutes throughly recommend well done team”

Posted 5 months ago

“Great same day service from Alan who was very knowledgeable and had no problem dealing with the wasp nest in just one visit. As he expected one treatment was all that was required, although a second treatment would have been provided at no additional cost had it been necessary. Ruth”

Posted 5 months ago

“Discovered wasp nest in the morning and immediately rang The Pest Control Co who gave me a price and advised that Alan would contact me later that morning to arrange a visit. Alan duly rang as promised and advised he would be with us at 12.30 pm. At exactly that time Alan arrived and after I showed him where the wasps were entering the building he explained exactly what he was going to do to get rid ofthe colony. After entering the loft to determine the size of the problem, on his return he confirmed the nest was the size of a small suitcase. He then kitted up and sprayed the nest with chemicals. He then repeated the process on the outside of the house using a long tube entering through the eaves. Alan advised that within 24 hours all the wasps were likely to have gone and sure enough one day later we were back to normal. Thank you Alan for a job well done.”

Posted 5 months ago

“Charged me £72 to be at the property for 10 minutes and didnt carry out any work apart from a quick look around the property (approx 3 mins). Website suggests free call out however they said what they did required a 'survey fee' so watch out this on the website as its not strictly true”

Posted 6 months ago

As per our telephone conversation, on the initial booking our booking agent advised that as the property was a three storey house, our technician may have difficulty accessing the entry point. Due to this, you were advised that a survey charge would be implemented at a cost of £60 plus the VAT, before the booking was confirmed. Our website advises of a free quote, which is provided through our free telephone number. We apologise if there was a misunderstanding.

Posted 6 months ago

“Nigel was very helpful and efficient and also did his upmost to make sure that our wasp issue was resolved. Thank you for your help.”

Posted 6 months ago

“Steve Simnett: give this man a raise! He was BRILLIANT, me and 6 girls live in a uni house and he was very respectful, didn’t talk down at us, very chatty, very kind, explained every little detail about the process and what would happen after. The service was really thorough he didn’t let anything go unmissed. Me and Katie highly recommend, you’re a legend Steve!”

Posted 7 months ago

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The Pest Control Co is rated 4.5 based on 227 reviews