The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,170 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,170 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from you and must say I'm pleased. Both with the speed of shipping and quality of product.”

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Posted 1 month ago

“Excellent order execution”

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Posted 1 month ago

“Excellent service and a great product. I bought a Black Lamy 2000 Ballpoint Pen as a gift for my Nephew. Really happy with it, engraving looks great, arrived quickly and was well packaged. Thank you”

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Posted 1 month ago

“Excellent, friendly service. Competitve price. Reliable. Would order from this company again.”

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Posted 1 month ago

“Very responsive company to my enquiries, very competitive prices.”

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Posted 1 month ago

“Great service, excellent quality refill for my Cross pen.”

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Posted 1 month ago

“Very efficient and kind! Thanks.”

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Posted 1 month ago

“Great Lamy studio fountain , competitive pricing and excellent service!!”

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Posted 1 month ago

“Great customer service, communication, and products. Quick delivery. Excellent accurate personalization and packaging as well. I highly recommend.”

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Posted 1 month ago

“There's a great selection of fountain pens, nibs, and inks. I was impressed by how quickly they shipped my order, and everything was well packaged. Plus, their prices are good compared to other online stores.”

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Posted 1 month ago

“Very friendly, fast delivery and efficient service.”

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Posted 1 month ago

“Great choice, price and service. A beautiful mechanical pencil that was very happily received as a birthday present. The presentation box had a very visible scratch though which was a bit of a shame when the pencil was a present.”

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Posted 1 month ago

“veryhelpful and just was able to sort out all our difficulties. Thanks to t he Pen Company.”

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Posted 1 month ago

“I’ve placed a couple of orders with The Pen Company over the last 90 days or so after discovering your website and seeing links to you online. The products delivered to me make me feel like I am your only customer. The care you take in fulfilling my orders is simply amazing. In the last number of years I have grown used to products from various companies being delivered as if the item(s) needed no further consideration after pulling it from stock. I’ve also received several products from companies (not you) where products were damaged or very poorly packaged, etc. The care you take at The Pen Company to deliver my purchases with the utmost care is what many companies can only aspire to when sending items. My most recent purchase, (three S.T. Dupont ballpoint refills) arrived today in individual product packaging, placed between protective cardboard flats, then inserted into a bubblewrap envelope approximately the size of the refills, then inserted into a larger FedEx mylar envelope, folded and sealed in a way as to not allow the inner package to slide around. The Dupont refills are fairly expensive compared to other brands, and I fully appreciate the deliberate care and attention to detail when selecting, wrapping and sending my purchase to me. You treated my relative inexpensive order as if it were a @2,000 pen. You have me as a customer and you also have a new cheerleader with other pen collectors and aficionados. Thank you!”

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Posted 1 month ago

“Ordered some refill cartridges but was worried that they were not the correct size. Messaged them in a panic and they responded straight away to confirm that these were in fact the correct cartridges for my Pen (James). Excellent service, prices and products. I will 100% use this company over any others from now on. Thank you for the great customer service, if really does make the difference. Mark”

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Posted 1 month ago

“Bit of a delay on getting what I had ordered (probem with the supplier) but The Pen Company were brilliant, James in Customer Service keeping me advised all the way. Would order again from The Pen Company with no hesitation!”

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Posted 1 month ago

“After a poor experience with a different company, I ordered an engraved pen from ‘The Pen Comany’. I have to say it was a much better experience than the other company. It was easy to navigate their website. My pen arrived in a matter of days and is of excellent quality. I would not hesitate to recommend this company.”

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Posted 1 month ago

“Great selection, competitive prices, super speedy delivery.”

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Posted 1 month ago

“I needed a new cap to my Lamy pen, but I did know which pen it was. The Pen Company asked a couple of questions and ascertained the type and I ended up with a fully working pen. Should I need to use them again I would be straight on the phone.”

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Posted 2 months ago

“Very good experience. Called them for specific information before ordering and received a full anc prompt response. The pen arrived quickly and as discussed. I would have no hesitation ordering again from this company.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 8,170 reviews