The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,170 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,170 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice get out just fine”

Helpful Report

Posted 2 years ago

“Fantastic quality pen, good price but improvements needed on delivery confirmation and actual timing.”

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Posted 2 years ago

Many thanks for your feedback. Live stock status is displayed by the "add to basket" button. Items marked "in stock" will ship straight away from our warehouse. Otherwise, a dispatch window e.g. 4-7 days, or a estimated dispatch date is displayed. The model you order was marked as available in 7-14 days. In this instance our supplier was able to deliver a little earlier than anticipated. Your order was received on the 3 August and delivered on the 7 August, so fulfilled a few days early - apologies of this caused any inconvenience.

Posted 2 years ago

“Please with product as advertised delivery excellent”

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Posted 2 years ago

“Item arrived quickly. Item appears to be in perfect condition. I would prefer that more padding was used in package.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Easy to use the site to identify correct item. Very rapid supply/delivery…”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Really good to sketch with”

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Posted 2 years ago

“Took a long time to received the pens ordered due to COVID. Great customer service.”

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Posted 2 years ago

“Easy and efficient to deal with, and a fast delivery thanks.”

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Posted 2 years ago

“Very excited to receive my new M800 IB, thanks.”

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Posted 2 years ago

“Booked refill for a pen, the refill arrived safely in Norway about a week after ordering.”

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Posted 2 years ago

“The Sheaffer pen is great, but I though you would include an ink cartridge. I ordered one and enjoy using the pen.”

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Posted 2 years ago

“Excellent service and important for those who own quality pens and lead pencils which need supplies.”

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Posted 2 years ago

“I was well pleased with my shopping experience...I could see that service and communication mattered to your establishment”

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Posted 2 years ago

“All was easy and the order arrived much quicker than expected”

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Posted 3 years ago

“Good I ordered a pen which was a German product. There were significant delays in delivery to The Pen Company. However full updates were provided regularly so that I was aware of what was happening. Very pleased with the level of service and extremely pleased with the product when it did arrive.”

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Posted 3 years ago

“Great service, good value. Pleased to find a quality Faber-Castell reservoir for my Laban fountain pen.”

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Posted 3 years ago

“Delivered as promised”

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Posted 3 years ago

“Products and service is good, dispatch was very slow.”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 8,170 reviews