The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.54

4.5 Rating 2,136 Reviews

88 %

of reviewers recommend The Panel Company

4.5

Based on 2,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, Messed me around big time and didn't turn up to deliver product.”

Helpful Report

Posted 8 months ago

Hi- We are very sorry to hear you weren't satisfied with your experience at The Panel Company. If there is anything we can do to get to the bottom of this we would be more than happy to help.

Posted 8 months ago

“Was refurbishing the bathroom in my rental property and set up an account which included the delivery address. My landlady then logged into the account to purchase the wall panels. 3 weeks later the panels arrived at my landlady’s address and not the delivery address. I complained about this, and when I then logged into the account I discovered the original delivery address had been removed. I then organised a courier to collect the panels and deliver them to the correct address. However when I unpacked the panels I noticed two of them were damaged. When I complained, I was informed that any damages have to be reported within 24 hours of receiving them. Absolutely terrible customer service”

Helpful Report

Posted 8 months ago

“I have ordered twice from this company and both times they called me a week before ( yes it took a week to deliver my order) the delivery date to confirm my order and delivery day and both times only half the order arrived. If you are a serious trades person and want your materials for a job to all arrive on time then don’t bother with this company, they will let you down.”

Helpful Report

Posted 9 months ago

Hi Andre - I do apologise that you have had bad experiences on both occasions you have placed an order with us, this is not the customer service we strive for and we have fell short in your case, I have addressed this with the depot and someone will be in touch with you shortly. Just to touch on the point where you have mentioned about our delivery service taking a week - we do advise that delivery can take up to 4-7 working days, this is also mentioned in every single confirmation email once and order has been placed. The reason why delivery can take up to 4-7 working days is down to the fact that we deliver all of our customers orders on our own fleet of vans to avoid damages & missing parcels that come with shipping out via courier service. The Panel Company

Posted 9 months ago

“really poor colour match between panels from same batch, make sure you fully check prior to install, have attempted to contact the panel company but yet to hear back, will now need to have to put right by purchasing new panels and have reinstalled”

Helpful Report

Posted 10 months ago

Hi - Thank you for bringing this to our attention, as I understand the customer service team has since been in touch with you, if you have any further questions please do get in touch with us, The Panel Company

Posted 9 months ago

“Absolutely shocking experience. Sent me wrong item then I was charged £15 collection fee for them to collect it plus another 20% restocking fee. Never ever again.”

Helpful Report

Posted 10 months ago

Hi Vaidas - I have been in touch with the depot where this consignment came out from and you were in fact sent the right panel, just because you didn't like the panel does not mean that we sent you the wrong panel, we always strongly advise our customers to order samples prior to purchase to ensure complete satisfaction. I believe the depot have since been in touch with you to resolve this issue and deducted the collection charge for you, and will be bringing you some samples too. If you would like to discuss this further please do reach out to us on the below contact details > t:01484 248 718 e: info@panelcompany.co.uk The Panel Company

Posted 10 months ago

“Failed to meet the declared delivery time. Called me 4 days after taking payment to say that I have to wait for another 4 weeks. Prior to this call another member of staff contacted me to say that that the trim I ordered was wrong for the board and swapped it for another one with my approval. The trim was delivered by a third party but because I cancelled my order they had to come and collect it. It would have been OK if they didn't turn up at 7:30am. Refund was issued quick with no questions asked. Looks like the staff know the product but the operation is not synchronised between different departments, depots and third parties, as a result the customer does not get what they were promised.”

Helpful Report

Posted 10 months ago

Hi Andriy - Firstly, we understand that the delay in meeting the declared delivery time was highly disappointing. We sincerely apologise for the inconvenience caused by the unexpected four-week extension. We acknowledge that this communication should have been made in a more timely manner, and we are actively working on improving our internal processes to ensure better synchronisation between different departments and depots. Regarding the issue with the branded ShowerWall trim, we appreciate your understanding and approval for the swap that was suggested by our staff member. However, we understand that the subsequent cancellation and the early morning pickup by the third party caused further inconvenience. We apologise for the inconvenience caused by the timing of the collection and will make sure to communicate your feedback to the relevant parties involved. We are glad to hear that your refund was issued promptly and without any complications. While we aim to deliver a seamless experience from start to finish, we understand that mistakes can happen. We appreciate your understanding and patience throughout this process. We hope that you will give us another opportunity to serve you in the future. Please don't hesitate to reach out to us directly if you have any further questions or concerns. Your satisfaction is of utmost importance to us, and we are committed to making improvements based on your feedback. The Panel Company

Posted 10 months ago

“Unable to provide the number of panels I needed in an acceptable time frame, not waiting a month plus. Or increase the size of the panels at an extra cost to me.”

Helpful Report

Posted 10 months ago

Hi Jill - Apologies that we couldn't get the panels out to you straight away, having looked into this I can since see you have been fully refunded, however if you would like to get in touch with us to discuss this further please contact us on the below details > E: info@panelcompany.co.uk T: 01484 248 718 The Panel Company

Posted 10 months ago

“Very slow delivery. Used another company for my next order, arrived within 48 hours.”

Helpful Report

Posted 10 months ago

Hi - Thank you for taking the time to leave us a review, the reason why our delivery takes a little longer is because we deliver all of our orders on our own vans to avoid damages & missing parcels that come with shipping out via courier service, hence giving our customers a better overall experience. If you would like to get in touch with us to discuss this further, please contact us on the below details > e: info@panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 10 months ago

“Not impressed at all. Firstly the majority of the panels delivered were completely wrong resulting in replacements sent four days later. When they did arrive the fitter then had to work around damage to some of them on the edges, which must have been caused by lack care in storage or transportation. Even the parts to help fit the panels were scuffed . Overall not as comparable or apparently damage resistant as other panels I or the fitter have used previously from other competitors .”

Helpful Report

Posted 11 months ago

Hi - I do apologise about the experience you have had with our company, it certainly sounds as if you have had a very unfortunate experience, as this is not the quality we strive for and would like to make this better for you. If you could get in touch with our main customer service team they will be able to come up with a satisfactory resolution for you, below are contact details > e: info@panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 11 months ago

“Never received my goods, then couldn’t get them to me, I had to get elsewhere”

Helpful Report

Posted 11 months ago

Hi Christopher - Thank you for taking the time to leave us a review about your experience with us, I have had a look into this and can see you ordered some flooring threshold strips, whilst we sell this online we do not keep huge stocks of this trim unfortunately, and on this occasion we fell short for which I apologise for. I can see that you have since been refunded in full. If you would like to discuss this further please do reach out to us on the below details > T: 01484 248 718 E: info@panelcompany.co.uk Whilst I can understand your frustration with this, I do hope that we can serve you better for any future projects, The Panel Company

Posted 11 months ago

“The panels are flimsy, and the T&G are tight unable to use as they are so brittle waste of money.”

Helpful Report

Posted 11 months ago

Hi - Thank you for taking the time to provide your feedback regarding your recent experience with our company. We apologise for any inconvenience you may have faced with the panels you purchased. We take customer satisfaction very seriously, and we genuinely appreciate your honest input. Your comments regarding the flimsiness of the panels and the tightness of the T&G are concerning to us. We strive to provide high-quality products that meet our customers' expectations. To address your concerns, we would like to gather more specific information about the product you purchased, such as the type and model of the panels. This will help us investigate the issue further and work towards a resolution. We kindly request that you reach out to our customer service department at 01484 248 718 or info@panelcompany.co.uk with your order details. The Panel Company

Posted 11 months ago

“I am surprised that till today I have not received my order. I had called there and guess what.. No one is answering the phone. The customer service, Bristol office... Terrible. Am tired of waiting. No Sir!!!”

Helpful Report

Posted 11 months ago

Hi Kuldip - Looking at your order I can see that you placed this on the 12th of May. As per stated on our delivery page & order confirmation delivery can take up to 5-10 working days to arrive, I apologise that you have not been able to get through to the Bristol branch, I have contacted this branch separately and someone will be in touch with you shortly, The Panel Company

Posted 11 months ago

“Terrible, no updates long lead time.”

Helpful Report

Posted 11 months ago

Hi - Having looked into this I can see from your order, that you placed an order for acoustic panels which are on sale as 'pre-order' - this will have been heavily communicated on the site with yourself the check out stage. I have since sent this off to the depot where this order is coming out from and someone will be in touch with you shortly. You can also contact them directly on the below details > E: huddersfield@panelcompany.co.uk T: 0148 424 8718 The Panel Company

Posted 11 months ago

“still has not turned up yet after 2 weeks”

Helpful Report

Posted 11 months ago

Hi - I have had a look into this - the delivery was attempted on Monday 1st May at 13:22hrs. With the premises being a shop our driver said this was closed, and was unable to hand the goods over or leave in a safe place on the attempted delivery. The customer service team have communicated this with you, and you should have received a notification for re-delivery. The delivery is currently with despatch and is being routed for redelivery. Should you need to contact the depot where this order keeps on going out from, please contact them directly on the below details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 11 months ago

“The panels were very cheap looking and they look nothing like they do on the website. Make sure you get a sample”

Helpful Report

Posted 11 months ago

Hi - Thank you for taking the time to leave us a review, I'm sorry to hear that you were not satisfied with the panels you received. The Panel Company is committed to providing high-quality products, and I apologise that we did not meet your expectations in this case. We do provide free samples to help our customers make informed purchasing decisions, and I apologise if this was not communicated to you prior to purchase, however we do make it very clear on our website. If you would like to discuss this further or if there is anything we can do to make things right, please do not hesitate to contact us. The Panel Company

Posted 11 months ago

“Items still not delivered despite being ordered 2 weeks ago as out of stock with return to stock and delivery date changing multiple times.”

Helpful Report

Posted 11 months ago

Hi - Thank you for leaving a review and I'm sorry to hear that you have experienced delays with your order. The Panel Company is committed to providing efficient and reliable service, and I apologise for any inconvenience caused. We understand that waiting for an out-of-stock item can be frustrating, and we do our best to communicate accurate delivery dates with our customers. However, unforeseen circumstances can sometimes cause delays, and we apologise for any inconvenience this has caused. If you would like to discuss your order further or if there is anything we can do to help, please do not hesitate to contact us. The Panel Company

Posted 11 months ago

“They take far too long for delivery and when it finally comes it’s wrong, the first delivery came in 3 batches and the last delivery was simply piled up against my front door so I couldn’t open the door. I ordered a pack of trim which was supposed to be in stock 10 days later nothing!”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you had a negative experience with your recent order. It's understandable to be frustrated with delays and errors, especially when you're expecting a particular item or service. Please get in touch with our customer service department to express your concerns so we can come up with a solution for you. The Panel Company

Posted 11 months ago

“Solve the problem with delivery and communication, before request for feedback.”

Helpful Report

Posted 1 year ago

Hi - I can't find any order with your contact details that you have left, would you please get in touch with us on the below details so that we can try to assist you with your concern please? > T: 01484 248 718 E: info@panelcompany.co.uk The Panel Company

Posted 1 year ago

“The irony of a mis-picked delivery and a request for feedback.”

Helpful Report

Posted 1 year ago

Hi David - Thank you for taking the time to share your feedback, we ask for reviews from our customers to help us understand what we are and not doing well for areas for improvement, unfortunately in your case human error occurred, I will contact the depot where this order came out from to see what went on here. If you have any further queries or concerns please do reach out to us directly. The Panel Company

Posted 1 year ago

“Panels delivered were the wrong ones!”

Helpful Report

Posted 1 year ago

Hi - We're sorry to hear that you received the wrong panels. We understand how frustrating it can be to receive an incorrect product, and we apologise for any inconvenience this may have caused. Please contact our customer service team as soon as possible so we can rectify this issue for you. We will work with you to arrange for the correct panels to be delivered as soon as possible, and we will do our best to make the process as smooth as possible. If this has not since been sorted, please reach out to the Huddersfield depot and they will swiftly rectify this for you, contact details can be found below > E: huddersfield@panelcompany.co.uk T: 0148 424 8718

Posted 1 year ago

The Panel Company is rated 4.5 based on 2,136 reviews