Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Outdoor Look Reviews

4.6 Rating 220 Reviews

88 %

of reviewers recommend The Outdoor Look

Company Reviews

Product Reviews

4.6

Based on 220 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

Write Your review

Tell us how The Outdoor Look made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Outdoor Look 5 star review on 16th March 2023

The Outdoor Look 5 star review on 30th January 2023

The Outdoor Look 5 star review on 22nd November 2022

The Outdoor Look 5 star review on 17th October 2022

The Outdoor Look 5 star review on 17th October 2022

The Outdoor Look 5 star review on 2nd September 2022

The Outdoor Look 5 star review on 31st August 2022

42

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having needed some extra grey decking screws I purchased from The Outdoor Look who were very helpful in my purchase and offered at a great price they were shipped out the same day and delivery was fast.I would recommend The Outdoor Look for your garden needs.”

Posted 2 years ago

“Easy to use website, good quality products and excellent service and delivery”

Posted 2 years ago

Hi Barry Thank you for your review, we have been making improvements to the website recently, so it is great to hear that you find it easy to use.

Posted 2 years ago

“We bought some topiary for screen in purposes. You'd never know it was plastic, it looks extremely lifelike. Superb customer service and quality product. I would 100% recommend and use again.”

Posted 2 years ago

Hi Thank you for your lovely review and the 5 stars. The Topiary hedge tiles are a great product and one that we find quite popular. We are also chuffed that you found our service from start to finish superb

Posted 2 years ago

“Excellent service from ordering to delivery, all received as ordered and in excellent condition, will definitely use them again.”

Posted 2 years ago

Hi Robert Thank you for your review, we are glad you found our service from start to finish to your satisfaction and that the products are just what you hoped for. We look forward to hearing from you again in the future

Posted 2 years ago

“Excellent service and brilliant communication.”

Posted 2 years ago

Hi Paul Thank you for your review we are super pleased your happy with the service you have received

Posted 2 years ago

“Looks the part and adds good solid cover to the bottom of the garden”

Posted 2 years ago

“Text at 20:17 informing me the items will be with me between 07:30 -09:30. Which gives me just under 12 hours notice. Zero business hours. Unable to arrange cover (time off) from work to be available for the delivery. Delivery driver was polite and helpful.”

Posted 2 years ago

Hi Alan, I am terribly sorry you feel this way about our delivery service. Yes more notice would of been helpful but occasionally we are not able to give days notice as we have to fill vehicles up when heading to areas. Our drivers are very helpful and with a small order like yours, our driver would have been happy to unload on his own in a safe place. Our reviews mean a lot to us, do we really deserve 1 star for a delivery notice not been sent with as much notice as you would like and the rest of the service and product you have been happy with. It would be great if you would revise your rating on us and if you still feel that unhappy about our delivery notice, please consider the speed of delivery, quality of product and politeness of our driver, surely all those other parts are more than 1 star worthy. Kind regards, The Outdoor Look

Posted 2 years ago

“Composite decking sample.”

Posted 2 years ago

“Really good service.”

Posted 2 years ago

“Very efficient ordering and delivery but delivery costs are too steep”

Posted 2 years ago

Hi Michael Thank you for your 5 star review. We take on board your comment on the delivery charge. This is solely calculated on the size and weight that the products take up on the vehicles.

Posted 2 years ago

“Ordered products , delivered on time and driver was attentive . Would recommend , thanks”

Posted 2 years ago

Hi Darren Thank you for you 5 star review and kind comments, we will pass that onto the driver too!

Posted 2 years ago

“Still waiting on the sample, taking too long have now went elsewhere”

Posted 2 years ago

Hi Norma I am sorry that your sample hasn't arrived, we had sent it out. All our samples are next day delivery RoyalMail. If you had got in touch to let us know it hadn't arrived we would have sent another straight out to you. If you would like us to send it again please let us know, failing that we will action a refund

Posted 2 years ago

“Excellent service”

Posted 2 years ago

Hi Thank you for your fab review :)

Posted 2 years ago

“I placed a reasonably large order earlier this year. Then found myself short of a couple of ivy tiles so I placed a further order more recently to complete the project. Well despite chasers, I have no idea whether my order has been processed or dispatched ... Outdoor Look don't respond to chasers. As regards the tiles themselves, they are okay. I have used them as a back dry to some real plants (not on their own) and so I think they work ... provided I get the further couple of tiles I ordered more recently to finish the project.”

Posted 2 years ago

Hi Thank you for your review, please could you ring us or get in touch via email, as all our systems are showing as that all orders are up to date and dispatched/received. We also have no outstanding emails that have not been responded to. Just to confirm our email address is info@theoutdoorlook.co.uk If you could provide me with your order number I will be able to resolve this for you

Posted 2 years ago

“Easy to order on web site. Only issue is I ordered on Sunday and was promised delivery in 2-3 days but on 4th day i had to chase and get them to send product express delivery for before 10am on next day. I received it at 1pm. so id not on deadline then no issue.”

The Outdoor Look 3 star review on 2nd August 2021

Posted 2 years ago

Hi Andre Thank you for your review. We can only apologise that the order did not arrive with you in the 2-3working days from date ordered. It did arrive on the 4th day. We are unable to do anything about the courier being late as this is their schedule that we can not alter. I do understand your frustration but once it is with the courier it is out of our control as to whether they can meet the delivery time they have provided you.

Posted 2 years ago

“This is the 2nd time we have used this company as their service from order to delivery is very quick.Once again first class service from a first class company.Thank you”

Posted 2 years ago

Hi B Thank you for your glowing review and for ordering from us a second time.

Posted 2 years ago

“Excellent quality but ridiculously expensive delivery costs. They need to use a courier service for smaller items as £40 delivery could have been less than a £10 with DPD or RM”

Posted 2 years ago

Hi Billy Thank you for your review, we are pleased that you are happy with the product you ordered. The delivery cost is based on the size of the product and the space it would take up in a vehicle. This would have been the same price with the courier service we also use. If you are able to get that item delivered at that price please feel free to send us the details so we can look into it for future orders

Posted 2 years ago

“Quality goods. Easy to order and delivered much faster that expected. Driver very friendly and helpful, especially as it was very hot and the boards heavy for him to carry to the drop off point.”

Posted 2 years ago

Hi Reginald Thank you for your great review. We are pleased you are happy with the products and that we were able to deliver quickly to you. We will pass on your positive comments to the driver as well

Posted 2 years ago

“Quick delivery. Brilliant customer service. I had made a mistake on the order and they rectified it with no issues whatsoever.”

Posted 2 years ago

Hi Donna Thank you for the review. We are glad we were able to make the changes you needed in time for your order to be delivered.

Posted 2 years ago

“I bought a coleman event tent at a very good price. The communication from The Outdoor was excellent and the delivery was very speedy. I would definitely buy from them again.”

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

The Outdoor Look is rated 4.6 based on 220 reviews