The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 221 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 221 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was just what we needed for our small patio area, it was easy to fit, and looks fantastic. The quality is good.”

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Posted 1 year ago

Hi David Thank you for your 5 star review, we are pleased you are happy with the product and how easy it was to fit

Posted 1 year ago

“Ordered composite decking boards, firm very helpful and kept me updated as to when it was being delivered. Arrived extremely well wrapped in offcuts of carpet. Be aware that although nice it does leave rather a lot of carpet to then dispose of, for me I would rather have it this way than arrive damaged. Couldn't really ask for more, excellent on all levels. My only couple of very minor points is that for the box of fixings it does not state how many there are in it (maybe it did and I missed it) but to work out how many you can use per board you have to count them all first, I had 180 for 20 boards. I also ordered 2 x 3.6metre boards but they sent 3 x 2.4metre boards, so the same length but I had to join two together so it showed a line whereas the single 3.6m board would have covered it in one piece, apart from that excellent and would thoroughly recommend.”

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Posted 1 year ago

“Great service and we received the items within 2 days of placing the order. Outstanding service and website was easy to use.”

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Posted 1 year ago

Hi Thomas, that you for your glowing review, we are pleased you have found the website easy to use as we have been working hard to improve its usability. We are also pleased that you found our service good and quick :)

Posted 1 year ago

“Purchased 27 Amazon hedge tiles 50cm sq to hide bog standard new build fencing. This equated to about 7sq meters Plus we wanted to make a bit of a feature point at the bottom of the garden which would draw your eye to it. At a distance and at a closer view gives a vibrant green look. Looks surprisingly natural. I was a little apprehensive as 27 tiles was a bit of an outlay but I'm over the moon with quality and how it looks now. I was two short and ordered these which came within a couple of days. The customer service has been excellent from start to finish. I've also tagged company in my Instagram posts and i was surprised they shared the posts. Even the communication via social media has been super quick. I also like they've got a 'Get rewarded' program where you can submit photos and videos with chance of some cashback, which hopefully makes the project that little bit cheaper. If you're thinking should i or not, things that swayed it for me, pictures from previous customers, social media, the ease of communication and quality of the tiles.”

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Posted 1 year ago

Hi Matthew Thank you so much for this review! We are just as chuffed with your project, the photos and videos you have sent will certainly help with enabling future customers to see how the artificial Amazon hedge tiles look once installed. Your garden is looking amazing

Posted 1 year ago

“always top service and quality”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“I ordered these tiles to cover an old Trellis. I absolutely love them. They look so good.”

The Outdoor Look 5 star review on 12th July 2022

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Posted 1 year ago

Hi Amy Thank you for the fab image, this will be great for other customers to see on our reviews page. We are pleased that you are happy with the products and our service.

Posted 1 year ago

“Railings did not turn up when they said they would”

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Posted 1 year ago

Hi Ken Thank you for the review. I am sorry they didn't turn up when they should have. As you know I tried to resolve this as quickly as I could for you. It is just unfortunate that the courier let us down this time.

Posted 1 year ago

“Having looked around for a while to find a high quality decking I settled on the Outdoor Look. Ellie and Brett were extremely knowledgable and professional and the delivery was on time. I am very pleased with the decking and accessories and look forward to dealing with them again in the future.”

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Posted 1 year ago

Hi Andy Thank you for the glowing review, I am glad myself and Brett were of great help to you and that you are pleased with the products. We look forward to seeing some pictures of the finished decking!

Posted 1 year ago

“The coverage ranges from pack to pack so when pushed together can look out of place, the 2x1m covers is also debatable”

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Posted 1 year ago

Hi, Thank you for your review.

Posted 1 year ago

“Very good hedge and good. Service”

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Posted 1 year ago

Hi Lynda Thank you for your 5 star review

Posted 1 year ago

“Haven't received it yet”

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Posted 1 year ago

Hi James I am sorry you feel this way about your delivery. You ordered on the 26th there has been a long bank holiday last week which meant there was fewer delivery runs naturally. Your order is out for delivery this week which will have been arranged with you by our transport team. I am sorry that you feel this isn't good enough, is there anything we can do to improve this?

Posted 1 year ago

“Great quality decking. Really fast delivery and very helpful.”

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Posted 1 year ago

Hi thank you for your review :) We aim to be as helpful and as speedy with our deliveries as is possible.

Posted 1 year ago

“Brilliant and very good looking hedges.”

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Posted 1 year ago

Hi Adrian Thank you for your 5 star review of the artificial hedges

Posted 1 year ago

“Excellent service quick delivery. Was pleased with product until i went in home bargains and bought 4 panels less than half the price I paid for 3 which I was not at all happy with.”

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Posted 1 year ago

“Great product, quickly delivered. Looks really good as a screen attached to a trellis to provide privacy.”

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Posted 1 year ago

“I have purchased a composite deck last year and needed another board and end caps to finish. The agent helped me with postage and guidance about parts. An excellent company who do what they say and nothing seems too much trouble. Would highly recommend.”

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Posted 1 year ago

Hi Simon Thank you for your fab review. We always aim to do what we can for our customers, be it with guidance on products or orders. Enjoy your decking!

Posted 1 year ago

“Great product. Made a real difference to our Reception area. Would recommend this company.”

The Outdoor Look 5 star review on 12th May 2022

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Posted 1 year ago

Hi Graham Thank you for the review and the photo! It is always great to see how customers use the artificial hedge tiles. This looks brilliant. Thank you for any future recommendations you send our way

Posted 1 year ago

“Great products , great prices great service .Expanding our decking with us ...”

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Posted 1 year ago

Hi David Thank you for your kind review. We are chuffed you are happy with the price, product and service our team provided.

Posted 1 year ago

“Amazing, very fast delivery”

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Posted 1 year ago

Thank you for your review we aim to delivery products as quickly as possible

Posted 1 year ago

The Outdoor Look is rated 4.6 based on 221 reviews