“Ordered Composite decking and requested delivery on a specific date. The order arrived on the date requested and I was really pleased with the quality.
Advice and guidance received on the phone was friendly and helpful.
I would not hesitate to order from this company again.”
“Excellent help, guidance and communication through the purchase process. My many questions were answered professionally. Quality decking boards delivered and now fitted. Really pleased we choose The Outdoor Look. Would highly recommend for your decking needs.”
“Product is brilliant, communication from the company was good pre-delivery. However I have been left very disappointed at the lack of accountability and action following my complaint regarding the dreadful behaviour of the delivery driver (which we paid £120 for).
I appreciate the delivery is outsourced but there has to be some responsibility taken. No hint of a compensatory offer from a company we had spent a lot of money with.”
Thank you for your review. We are pleased that you are happy with the product and our customer service with your order.
As discussed we do apologise on behalf of the courier firm, who we have delivered the decking. Unfortunately the cost of delivery is purely based on the pallet space that the product takes up.
“Just had my composite decking delivered, 65 square meters, from the first phone call to Brett at the Outdoorlook to the delivery driver today, a truly top end service, I would highly recommend to anyone.”
“We ordered composite decking from The Outdoor Look and were very impressed with the quality, cost, speedy delivery to London, and customer service. We needed a to replace a small number of items and they were very accommodating.”
Thank you for your review. The sample refunds are done at our end and manually. I have now actioned a refund for the topiary sample order you placed with us. We are pleased that you are happy with our service and products otherwise