The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.55

4.6 Rating 220 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 220 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. The artificial bamboo that I purchased looks so real, I am extremely happy with the product. It is a perfect addition in my garden.”

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Posted 1 year ago

Hi Odile Thank you for your review and the lovely photo of the artificial bamboo plant, it looks brilliant all potted up!

Posted 1 year ago

“well priced good quality materials, quick good delivery of materials,packed secure”

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Posted 1 year ago

Hi Kelvin Thank you for your order and review. We are pleased your happy with our prompt service and the quality of our products

Posted 1 year ago

“Great product and great service ordering !”

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Posted 1 year ago

Hi Glenn Thank you for your order and for the glowing review :)

Posted 1 year ago

“The hedge tiles are really great and have made something ugly into quite a feature. Very convincing as an evergreen hedge. The only reason I didn't give 5 stars is that the 10 tiles didn't quite cover 5m when installed. I have just had to order another one (I ordered 3 to have spares) and it cost be another £14.99 in shipping charges.”

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Posted 1 year ago

“Outstanding extremely impressed definitely going to do business with them”

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Posted 1 year ago

Hi Sonny Thank you for your 5 star review and words. We look forward to supplying you again.

Posted 1 year ago

“Samples arrived quickly and are of interest.”

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Posted 1 year ago

Hi David, Thank you for your review. Glad to hear ou like the look of the samples, if you require a quote please contact the team who would be happy to help.

Posted 1 year ago

“Superb tree! And super quick delivery!”

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Posted 1 year ago

Hi, Thank you for your review and the picture this looks great!

Posted 1 year ago

“Exactly the same as home bargains version but it's 3x dearer!!”

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Posted 1 year ago

Hi Jemma Thank you for your review and feedback. Please note that many faux foliage products found in shops like the one you mention do not have very reliable UV protection on the product so will not last as long as the products we sell. We have carefully sourced our faux foliages to have a high UV stabilising compound within the make up of the product ensuring they out live many found on the high street

Posted 1 year ago

“Choice of products was good- but only part of my delivery arrived. I called, and the guy in the phone said it was “Tuffnels” fault and confirmed that the rest of my delivery would be with me in 2-4 days. Nothing arrived… so I tried to call again. Waited +5 mins and got disconnected. Immediately runs back- same. Tried a 3rd time- got hung up on.. finally got though to someone who refunded the rest of my order (I will assume my previous call for a redelivery was not in the system as it was never mentioned) overall- not great!”

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Posted 1 year ago

Hi Daniel Sorry that you have experienced this. As my colleague mentioned to you on the phone the second part of your order was with the courier we use - Tuffnells - Once an order is with them we can track you items and update you on how they are doing, we can also provide you with the same details so you can keep an eye on your parcel to. Unfortunately your second order was held up at one of there depots all we can do is call them and raise it as an action/search. When you phoned to cancel the items in your order this was done swiftly by one of our colleagues, from here we then notified the courier that we needed the items returning to us. These arrived back with us on Monday28th. Unfortunately this was out of our hands, but does not happen often. We hope you enjoy the rest of your order that did arrive in than 24hrs.

Posted 1 year ago

“Great product, easy to install and great price.”

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Posted 1 year ago

Hi Thank you for your review and the photo of the aluminium balustrade installed on your project, it is looking great!

Posted 1 year ago

“Quality materials. Good service. Prompt and efficient service. Very helpful.”

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Posted 1 year ago

Hi Thank you for your review. We are glad we could help you with your project and to source the right materials for you.

Posted 1 year ago

“Beautiful, really pleased with quality. Thanks”

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Posted 1 year ago

Hi Sarah Thank you for your review and the lovely images. We are pleased you like the large hydrangeas

Posted 1 year ago

“Not got decking down yet very pleased with the quality and colour arrived on time”

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Posted 1 year ago

Hi Shirley Thank you for your 5 star review and order of the composite decking. We are chuffed to hear you are pleased with the service you we have provided you

Posted 1 year ago

“Terrible decking product cracked and splintered. Not fit for purpose. Cheap imported product.”

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Posted 1 year ago

Hi Daniel Sorry you feel this way, we did give you the opportunity to have the full decking replaced free of charge, even though it was only a few boards that had cracked. You then notified us that you had already disposed of your decking, giving us no opportunity to resolve the problem.

Posted 1 year ago

“Great quality product. Aftercare is exemplar and I highly recommend the company.”

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Posted 1 year ago

“The quality of products is first class, customer service is second to non”

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Posted 1 year ago

Hi Mark Thank you for your review, we are super pleased that you found our customer service spot on and that you are really pleased with the artificial boxwood natural hedge tiles

Posted 1 year ago

“Second time I've ordered - fantastic service. Items arrived promptly and extremely well packaged. Highly recommended. 5 out of 5 from a very happy customer.”

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Posted 1 year ago

Hi Thomas Thank you for this glowing review and your second order.

Posted 1 year ago

“I am very impressed with this company the products were delivered on time and were very good quality I was particularly impressed with the helpful staff who attended to my requests so I have no hesitation in recommending this company to anyone .”

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Posted 1 year ago

Hi Earl Thank you for your lovely review. I am glad myself and my colleague were able to provide you with a service that you found helpful. The photo is great! and will be wonderful for future customers to see. Would you mind sending us a couple to our email account we would love to use them on the website to better show to customers

Posted 1 year ago

“I used the panels to do a feature wall in my bathroom was real easy to fit and looked exactly how I wanted it to thanks a lot”

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Posted 1 year ago

Hi Tom Thank you for your review and images! great to see how you have used the artificial amazon hedge tiles and to hear that you found them easy to install

Posted 1 year ago

“It was just what we needed for our small patio area, it was easy to fit, and looks fantastic. The quality is good.”

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Posted 1 year ago

Hi David Thank you for your 5 star review, we are pleased you are happy with the product and how easy it was to fit

Posted 1 year ago

The Outdoor Look is rated 4.6 based on 220 reviews