The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 10th April 2024

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality bed overall but a couple of tricky assembly issues. Would recommend. Good value for money. Delivery at nearly 10 weeks could be quicker.”

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Posted 3 years ago

“Very good metal bed carnt fault it.Had to wait fifteen weeks for delivery.”

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Posted 3 years ago

“Very good quality beds, arrived as expected. Only given 4 stars as always want to give a company something to aim for!”

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Posted 3 years ago

“The day the bed was supposed to be delivered, the delivery company rang me in the morning to say they'd be here within half hour and they didn't arrive, they then told me at 7pm they weren't coming, annoying when I waited in all day! I then had to rebook the delivery. This wasn't the bed company's fault though! When the bed did arrive days later I noticed after they'd gone the one long slim box with the sides and end in was damaged and it wasn't until I tried to put the bed together I realised I couldn't because the centre bar and both side pieces were bent, I called my brother who managed to bend the ends into position so we could put it together, I didn't want to send it back as I'd been sleeping on my mattress on the floor for a while and didn't want to wait whilst it was collected and another delivered. It's a beautiful bed and looks lovely in my bedroom (Edwardian) it's just a shame it arrived damaged.”

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Posted 3 years ago

“Order arrived and was assembled as per instructions no problem.Quality of the items was very good and well made. After a few weeks of "breaking in" we have begun to get the feel of it and look forward to many years of night time comfort.”

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Posted 3 years ago

“The bed exceeded expectations in terms of look and quality build. It was, however, really complicated to put together due to how the bolts and other fittings work. The instructions were also insufficient. I say this as a person who has put together all manner of self-build wardrobes, kitchens, beds, etc so I can't imagine how much difficulty someone who isn't used to doing this sort of thing might have. Yes, the end result is great, but I had to take things apart multiple times to get it right.”

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Posted 3 years ago

“Lovely quality made bed and mattress, love the drawers”

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Posted 3 years ago

“Well made product that is very easy to assemble, looks good, providing an excellent base for the mattress of your choice.”

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Posted 3 years ago

“Great quality bed, really easy to assemble, and looks lovely. Would have liked more communication in terms of delivery updates. Overall, very happy”

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Posted 3 years ago

“The actual quality and look of the product is fantastic. We ordered on-line before Christmas and took delivery at the beginning of March. A long wait but worth it. To improve the service, a confirmation email detailing the order and contact details for customer service should be sent at point of order. All I received was a sales receipt with no information on it apart from the total spent, not even the company purchased from, so I had to trust that I had purchased from a legitimate company. We would use this company again now we know the process.”

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Posted 4 years ago

“Very good service. Both bed and mattress fantastic. Bed frame very sturdy. Mattress is very comfortable. My only complaint is the custom colour has peeled off rather easily in places, luckily nowhere on show once constructed. My suggestion would be to supply a little pot of the paint for touching up areas affected.”

Helpful Report

Posted 4 years ago

I am very sorry to hear that this has occurred. Please do send us an email and we can send you some touch up paint in the post. If the paint continues to flake please let us know and we will supply you with a replacement bed. Kind Regards, Original Bed Company

Posted 4 years ago

“Can't fault the service as every effort was made to get the bed and mattress made extra fast. Service at the shop good. Quality although I haven't actually been able to try it yet mattress tried in shop excellent. Two comments: I could not have put it together by myself it is far too heavy. The mattress is deep ( good) but it makes even the lower settings pretty high off the ground and thus dominates the room a bit too much, I would like the lower setting to be about 10cms lower ideally.”

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Posted 4 years ago

“Hi. We ordered a mattress only. Ordering from the website was easy and unproblematic. The arrival of the mattress was quick. I would say though, that the carrier company was not a specialist in delivering a heavy mattress; they had too large a van to come up our drive and the packaging became wet and dirty whilst they trolleyed it up the drive. They did agree to get the mattress upstairs for me - which was good of them - but I got a lot of scrapes on my wallpaper in the process. The mattress itself is very comfortable indeed and I am really happy with its quality and supportiveness.”

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Posted 4 years ago

“The delivery process was timely and efficient. The bed itself looks great and is of a robust, creak-free design. On the design, I thought that the bolts and bolt holes could have been better-placed. It was awkward to assemble. However, overall it is a quality product and good value for money.”

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Posted 4 years ago

“I am very happy with our bed. We went for the Hamilton Solo in black. I'm not going to lie, it took us 3.5 hours to put together (including a phone call to the company, thanks guys!) But we eventually cracked it. We also purchased a mattress and it is super comfy! So we are very happy. :)”

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Posted 4 years ago

“Happy with my bed frame, the mattress is a little bit too firm.”

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Posted 4 years ago

“This is the 5th bed I have bought from OBC, and I haven’t had any issues except for broken slats in bed no4. (Which were replaced quickly by OBC). I would say however that the quality of the last two beds is not as good as the first three. I am hoping that they will both prove to be as long lasting as the first three.”

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Posted 4 years ago

“Excellent bed, sturdy and very comfortable. However, it came with an enormous amount of packaging which was mostly not recyclable.”

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Posted 4 years ago

“Good product. Delivered on time. Need some washers to get the footend vertical. Otherwise just the job. Very pleased”

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Posted 4 years ago

“Very good product and efficient service”

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Posted 4 years ago

The Original Bed Company is rated 4.8 based on 2,057 reviews