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Old Railway Line Garden Centre Reviews

4.8 Rating 7,166 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,166 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something online on the 19th March and still have not received it on the 29th. I have just emailed and all I've had back is this feedback request - so far not very impressed :(”

Posted 3 years ago

“I’ve been asked to provide a review but still haven’t received my order yet!!!”

Posted 3 years ago

“Order not received”

Posted 3 years ago

Dear Claire, I am sorry to hear you have not received your order from us and have left us a 1-star review. Looking at the tracking information for your order it appears to have been lost in transit by the couriers. We will therefore redispatch your order immediately and expect your order to be delivered early next week. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. If you have any further queries regarding your order please contact us privately for assistance. Kind Regards, Graham Lewis

Posted 3 years ago

“Still waiting for the item and get no response to emails from them after 2 weeks”

Posted 3 years ago

“You were out of stock, yet you still list it on your website.”

Posted 3 years ago

“Not as expected”

Posted 3 years ago

“absolutely shocking customer service. Pots were packed without any paper/bubble wrap for protection. There was a hole in the box and one pot was damaged. After reporting the damage I received an email offering me 20% refund off the pot if I wanted to keep it or I could send it back and a replacement would be sent on receipt. I arranged to have it collected but no one from Hermes arrived. Another date was set but still no one arrived to collect it. It is still here with me a week after it should have been collected. I have paid for 2 pots but only have one. NEVER AGAIN!!!”

Posted 3 years ago

“The plant I ordered looked nothing like the one on the website. Very very disappointed. Best garden centre in the Uk. How did they get that ?”

Posted 3 years ago

“I have not yet recieved the item - suggest you change your delivery system.”

Posted 3 years ago

“My name is Linda Cannon and I ordered a poinsettia plant for 3 friends. When they were received I discovered they were fake when I thought I was ordering a real plant from a garden centre. Disappointing.”

Posted 3 years ago

“I bought a wreath only to be told days later that it was not in stock. The refund came through quickly though”

Posted 3 years ago

“Hi! It took me one hour to get baubles because of theor syste and then after lolpng wait like over a week i received them but one bauble was sent wrong. I contcted with customer service and they told me to send it back on my expense and will send me the new one, once they received the one that they have sent me wrong by the way. These baubles are half the price now and they really havent offered to send me a one. Other companies would send with a next day service. Very poor cs, they dont care about customers obviosly. Please dont but!!!!”

Posted 3 years ago

“You delivery company were terrible left my delivery between 2 wheelie bins on the ground at this time of year. I’d I’d not receive any email or txt about when the delivery was taking place. I called today and got no satisfaction basically told there is nothing that you can do so I now have a damp wet box with gifts for my kids Xmas in it. Will not be ordering from you again terrible service”

Posted 3 years ago

“Still not been delivered despite raising 2 cases with Hermes”

Posted 3 years ago

“My first order didn't go through, I didn't complete payment, nor did I receive a confirmation email. After waiting for about 30 minutes I decided to try to order again. This time I was sent a code to enter for payment and received a confirmation email...then at some stage the first order also went through without me knowing. I received two orders and had to send one back at my expense. So I'm not totally impressed with your system.”

Posted 3 years ago

“Box turned up in the most dreadful condition. Very disappointed”

Posted 3 years ago

“Farmers fruit cake, utter rubbish, need to cut back on sugar as it just crumbles, Baker back to the drawing board pls”

Posted 3 years ago

“Plant got lost in the post for 11 days, arrived dead and mouldy. Told I couldn't have a replacement until the Spring despite them being made aware the plant was for placing on a grave. In order to obtain a refund, I have been told to return the plant and "IF" they receive it back then they will give me my money back. This wasn't a cheap plant and the customer service I've received has been deplorable. Will never shop here again. Do not trust this business at all. So upset and unhappy! :-(”

Posted 3 years ago

“Excellent price and service.”

Posted 3 years ago

Hi Mrs Powell, I would like to take this opportunity to thank you for your order with us online. We have noticed you have left us a 1-star review however this does not seem to reflect your positive message which you have also left. Our customer reviews are very important to us, and we hope that you will be willing to revise your review. If there were any issues with your order, please do not hesitate to contact us. Kind Regards, Graham Lewis

Posted 3 years ago

“I purchased and paid for 8 bottles of Xmas beer online for my husband. I received an email asking for me to send a copy of my driving/passport to prove my age. What an absolute waste of time. Only good thing they refunded the money I had already paid. Still totally godsmacked by the request.”

Posted 3 years ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,166 reviews