Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Old Railway Line Garden Centre Reviews

4.8 Rating 7,149 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

Write Your review

Tell us how Old Railway Line Garden Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY HORRENDOUS, I paid over £30 for a David Austin rose it came in record time no doubt they wanted rid before it spread its BLACK SPOT AND CANKER. (I’d never heard of CANKER but my neighbour who devotes his time to roses diagnosed it and said he’s never seen it on a rose but read about it)to all there other ones I emailed them and sent photos 7 times AND NOTHING which isn’t just bad business it’s plain RUDE. STEER WELL CLEAR my rose had black spot when it came out the box. Terrible company clearly scammers who go round taking roses from garden centre buckets that have been put in there because of disease.”

Posted 1 year ago

Dear Lindsey, We are disappointed to see you have left a 1-star review regarding your purchase. You originally contacted us four days after your order, stating the rose has started wilting. We replied to your email later that day explaining that the dark patches on the leaves often quickly appear as a result of overwatering or a shock move. We then suggested to only water during dry weather and to use a pelleted rose feed instead of a liquid feed. The affected leaves should recover however can be pruned if preferred. We also expressed that if the rose does not recover then please contact us as it is covered under our 5-year hardy guarantee however we did not hear from you until viewing this review. All of our David Austin roses are purchased directly from David Austin and are of the highest quality. We offered the advice we felt would revive the plant after transit and haven’t heard from you since to have the opportunity to help further. We would have offered a replacement rose or refund. On this occasion, we have issued your full refund, which we hope you are happy with. If we can help any further please do not hesitate to get in touch Regards, Graham Lewis

Posted 1 year ago

“looked healthy but when I took out of pot to replant most of it fell away leaving just few roots so NOT I MPRESSED FOR MONEY”

Posted 1 year ago

Dear Helen, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear that the plant you ordered did not arrive in a healthy condition. We pick check over every item to dispatch carefully to ensure a product is in its best condition and package the goods as safe as possible to avoid any distress or damage in transit. Please can you email us directly with images showing the plant conditions for us to look into this further. Again we apologise for the inconvenience caused but we look forward to hearing from you so we can rectify any issue. Kind Regards, Graham Lewis

Posted 1 year ago

“Totally dissatisfied as no goods received - company informed and have not even acknowledged my communication much less acted upon it but still cashed my payment. Now requested full refund. Will not provide any more business.”

Posted 1 year ago

Dear Lynn, We are sorry to hear you have left us a 1-star review. As informed you via email on the 29th April, unfortunately, the parcel was damaged at the courier depot and the contents were destroyed. As we did not have any more stock of the items purchased left in stock we had no option but to refund your order in full, the order was refunded that same day. We have checked our inbox and can not see any communication from yourself regarding this issue. Please can you ensure you have sent the emails to our correct email address. If you have any queries regarding the refund please do not hesitate to contact us directly. Kind Regards, Graham Lewis

Posted 1 year ago

“I ordered my item because I thought it was a table not a cover”

Posted 1 year ago

“I bought two Lavender plants one of which was dead I contacted them and asked fir a replacement and I have not had a reply”

Posted 1 year ago

“Still not received order”

Posted 2 years ago

Dear Mrs Hanman, I am sorry to hear you have not received your parcel yet. We can see from the tracking information the parcel was attempted delivery multiple times between the 2nd - 5th of April however no one was available to accept the parcel and no safe place was stated. SMS messages were also sent to your device informing you of delivery time slots. As the parcel has been attempted multiple times, it is currently being held in the Parcel Force depot and a message has been sent to advise the addressee to collect it from the depot. If you require any further assistance please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“I ordered two lots of seeds from old railway line over 2 weeks ago and still haven't received them. I phoned to complain and was promised a replacement in the post these still haven't arrived I'm very disappointed.”

Posted 2 years ago

Dear Gill, I am sorry to hear you have not received your original order or the replacement order sent via royal mail post. It is very rare for the post office to lose two orders, please can you contact us directly to double check your address in case the address details we have are incorrect. Kind Regards, Graham

Posted 2 years ago

“Item sent back. Specifications didn’t show sizes. Poor”

Posted 2 years ago

“Paid for next day delivery . Parcel arrived 5 days later box ripped etc . Didn’t take delivery if the parcel Hermes took it away with him . Not heard anything about a refund yet”

Posted 2 years ago

Dear Karen, I am sorry to hear your parcel arrived damaged and not on time. We can see from the tracking information the parcel was attempted delivery multiple times however no one was available to accept the parcel and no safe place was stated. As the parcel was refused and returned with the courier we have not been contacted by Hermes or yourself before this review. We will investigate this issue with Hermes to determine the location of the parcel. As soon as we have any information regarding the returned parcel we will contact you immediately. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“I ordered something as an URGENT birthday present for a child. I saw on their website that some items had an incorrect image and price point (there was a picture of a box of lindor chocolates for a pound for example). I ordered the two items I wanted and noted that I had wanted a box of chocolates too but that this and some of their other items were incorrectly labelled and priced. Instead of just sending the items I asked for, they did nothing incase I wanted to change my mind about a big box of chocolates for £1. So I am going to have to go out and buy different gifts tomorrow morning for a birthday that was today. I found 7 things that were incorrectly labelled on their website and I wasn't on that long. Poor customer service and an incorrectly labelled website. Hardly the mark of a quality trader.”

Posted 2 years ago

“First time ordering waited for a week and a half for delivery and then the item was broken when I opened it so was disappointed.”

Posted 2 years ago

“Placed an order paid for express delivery, that was over a week ago and still waiting on an update on when the items will arrive, awful service.”

Posted 2 years ago

“I'm afraid I'm disappointed, I have not received my items as yet and wondering if they have got lost. I will be asking for a refund if I don't receive them any time soon.”

Posted 2 years ago

“One of the plants I received has turned up and is practically dead.”

Posted 2 years ago

“Received order from you but I had cancelled it”

Posted 2 years ago

“I have not received my parcel and it was ordered on the 12th November . It said 3-5 days for delivery.”

Posted 2 years ago

Dear Ms Corbett, I am sorry to hear you have not received your order from us and have left us a 1-star review. Looking at the tracking information for your order it appears to have been lost in transit by the couriers. We have therefore re-dispatch your order immediately and expect your order to be delivered early next week. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. If you have any further queries regarding your order please contact us privately for assistance. Kind Regards, Graham Lewis

Posted 2 years ago

“I have still not received it yet after 10 days this after paying £6.95 delivery. Have already complained.”

Posted 2 years ago

“Too many staff try to push the loyalty card onto you”

Posted 2 years ago

“Restaurant service shocking.Waited 45 minutes for toast and a Bap !!! Tea went cold whilst waiting, not even busy at the time.Not even an apology Great garden Centre but......”

Posted 2 years ago

Hi Peter, I am sorry to hear your recent visit was not to our normal high standards. If you could give me some more information regarding the date and time you visited I'd like to look into this further to understand what happened on this occasion. You mentioned that the Restaurant was not busy at the time so I'd like to investigate why you had a 45 minute wait. I look forward to hearing from you. Regards, Joe

Posted 2 years ago

“Still not received my order of rose food”

Posted 2 years ago

Dear Anne, I am sorry to hear you have not received your order from us and have left us a 1-star review. If you have not received your order, please can you contact us directly with your order details for us to look into this further. The courier may sometimes leave the parcel in a safe place. However if the parcel has unfortunately been lost in transit will redispatch your order immediately. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. We look forward to hearing from you with your order details for us to look into this further. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

«
1
2
3
4
5
»

Old Railway Line Garden Centre is rated 4.8 based on 7,149 reviews