The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 14 Iliffe Avenue, Oadby,, Leicester
Rating: 4.93

4.9 Rating 780 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 780 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how The Nappy Gurus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. A wrong bag was delivered however the customer service to resolve this was just amazing.”

Helpful Report

Posted 1 week ago

“Easy website to navigate, good selection and reasonable prices. Communication and deliver was excellent.”

Helpful Report

Posted 3 weeks ago

“Great customer service. Very quick delivery. Everything that I have bought from them has been lovely. The website is also really useful for advice about cloth nappies”

Helpful Report

Posted 1 month ago

“Love the nappies- great quality, advice, and price”

Helpful Report

Posted 2 months ago

Thank you for the great review Jennifer. So lovely to hear you were happy with everything- Meg @ TNG x

Posted 2 months ago

“Loved the trial options for nappies, the extras included though weren't as good as I had hoped but still great value for money. Delivery was swift and would shop with you again.”

Helpful Report

Posted 2 months ago

Thank you for the review. I am sorry you felt like the samples you received in your box weren't what you expected. This vary dependant on the stock we have at the time but we always ensure with all our boxes that the value of the box is greater than the price paid to give you a bargain. I am so glad to hear that you are happy with your nappies and I look forward to seeing what you purchase next. Welcome to the TNG family - Meg x

Posted 2 months ago

“My partner and I are expecting our first child and we knew we wanted to use cloth diapers from the beginning, but without hands on exposure to cloth nappy options it was hard to decide what products we even wanted to try. Of all the many websites, The Nappy Gurus had the best offer for a trial pack to give us in person examples. The newborn kit is exactly what we needed! The additional discount means we didnt waste money for a big bundle we won't use either. Ordering and shipping was very fast, professional and we were kept up to date by email. Athough we still have a few weeks until we needed this order, we know when we do need extras or bigger sizes they will be right here for us in just few days! Its a good feeling to know we dont have to worry about searching for nappys further and know where to get them- we both absolutely recommend The Nappy Gurus!”

Helpful Report

Posted 2 months ago

This is so lovely to read. I am so glad to hear you found our site so helpful. If you need anything at all feel free to email us too xx

Posted 2 months ago

“Love my Baba + Boo make-up remover pads!”

Helpful Report

Posted 2 months ago

Thank you for the lovely review Zara. We love them too. They are so fab x

Posted 2 months ago

“Fantastic travel potty would recommend 😀”

Helpful Report

Posted 7 months ago

Thank you very much Emma. :) x

Posted 7 months ago

“Really great products, prices and information. Thanks!!”

Helpful Report

Posted 7 months ago

Thank you so much Philippa, glad you liked the products and information available. :) x

Posted 7 months ago

“Quick delivery and a good price for a taster pack, but no information given about any of the specific products sent (sizing, how to use, materials etc).”

Helpful Report

Posted 8 months ago

Hi Tansy, Thank you for your review. I am so sorry you had no information regarding your pack, if you have a look on our site under 'Help hub advice' there are lots of fab resources here. If you would like some further information, please drop us an email at help@thenappygurus.com :) x

Posted 8 months ago

“Super quick dispatch and delivery. Great reusable wipes starter kit - looking forward to using them.”

Helpful Report

Posted 8 months ago

Thank you so much Esme! We hope you love your wipes! If you ever need anything don't hesitate to reach out to us xx

Posted 8 months ago

“Such amazing quality products and fast shipping! I received a few things from here & they have all been fantastic! My favourite has to be the bells bums laundry bag, cute designs & keeps bad smells in! I won’t go anywhere else to order eco friendly products for my baby now!”

Helpful Report

Posted 9 months ago

Thank you Lucy, so pleased everything has worked well for you. :) x

Posted 8 months ago

“Quick delivery and super helpful when I forgot to add an item on. I sent them an email and was sorted out quickly. Thank you very much”

Helpful Report

Posted 9 months ago

Thank you for the lovely review, so pleased we could promptly add the extra item on for you. :) x

Posted 9 months ago

“Purchased the wipes for my eldest granddaughter to use for my first great grandchild. Nothing but praise for quality and usability..”

Helpful Report

Posted 9 months ago

We are so pleased the wipes have been a success for your first great grandchild. :) Thank you Steve. x

Posted 9 months ago

“Absolutely love these nappies. They have excellent absorbency great for a night nappy i was shocked when both my heavy wetters woke up completely dry with no leaks. They also minimise red marks around the legs, soft on the skin and comfortable for baby. The one thing I would say is it could do with a few more snaps on the waist fastening to make it abit more adjustable but overall its a brilliant go to nappy definitely buying more”

Helpful Report

Posted 9 months ago

Thank you so much for this wonderful feedback. We are so pleased they both woke up nice and dry. :) x

Posted 9 months ago

“The Nappy Gurus were ultra fast at responding to my emails when I had a problem. They were even faster to amend the issue and I was impressed at the level of support received.”

Helpful Report

Posted 9 months ago

Hi Clare, I am so pleased we could support you through the problem you encountered. Thank you for the lovely review. :) x

Posted 9 months ago

“Your online store was great and easy to navigate for new first time reusable mum, fast delivery, did have a problem with packaging but made customer service aware and had a quick response back.”

Helpful Report

Posted 10 months ago

Thank you so much Rebecca for a lovely review. If you need any more help our customer care team are only an email or phone call away :) x

Posted 10 months ago

“I’ve been tremendously impressed with The Nappy Gurus. The website was easy to navigate with extremely useful articles on using reusable nappies which helped me figure out exactly what I needed. There’s excellent descriptions of the products themselves, making it easy to select the right items for our needs. The staff are very helpful, with prompt and pleasant communication. The products are good quality and arrived quickly in sturdy and recyclable packaging. The Poppets (wipe solution melts) in particular are fantastic! I will most certainly be using this company again.”

Helpful Report

Posted 10 months ago

Thank you for such a lovely review Nicola. We are so pleased you found our website user friendly and informative, we love Poppets too! :) x

Posted 10 months ago

“Quick delivery and great products!”

Helpful Report

Posted 11 months ago

So pleased your products arrived quickly, thank you. :) x

Posted 11 months ago

“Great selection, good prices and quick delivery!”

Helpful Report

Posted 11 months ago

Thank you for your lovely review. :) x

Posted 11 months ago

The Nappy Gurus is rated 4.9 based on 780 reviews