The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,453 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,453 reviews


Shipping & Delivery
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second annual visit to the Mole Clinic. The first visit last year had been a very good experience and my expectations were high. This year, the booking procedure and admin generally were very good - I had had to rearrange when I was unable to get there during a tube strike and this had been done easily. I was asked to be there 10 minutes before the appointment time which I was. However, my expectations were not met. My appointment was at 4pm. I was surprised and disappointed that 4pm came and went and I had to ask when I would be seen. I was told it would be 5 minutes. I had to ask again after 10 minutes. In fact I was not seen until 16 minutes past 4. Whilst I waited 3 other people arrived and were taken in for their appointments. When finally I was asked to go in, no apology nor explanation was offered by the nurse who carried out the check. I expect to be seen at the appointed time. If for some reason this is not possible I expect to be told that things are running late and not to have to ask and I also expect to receive an apology from the person who has kept me waiting. I believe that this is the least one should be able to expect.”

Helpful Report

Posted 8 years ago

“Appointment seemed rather rushed.”

Helpful Report

Posted 8 years ago

“While I was initially satisfied with the service, my follow up appointment with a dermatologist made me realise that I could have saved the cost of the mole clinic appointment by going directly to a dermatologist whose initial consultation was covered by my insurance and in any event was the same price. The mole clinic is just a screening service and cannot replace the advice of a dermatologist. While I am pleased to have been told to go to consult a dermatologist that advice is not worth the money I paid to the mole clinic. Moreover I would have been saved a lot of stress had I gone direct. The mole clinic expressed concern about one of my moles. The dermatologist was able to reassure me immediately.”

Helpful Report

Posted 8 years ago

“Well I think that everyone who is of a certain age and especially if growing up in a sunny climate or spending time in lots of sun plus is fairer skinned eyc should be checked. This can of course be done by a GP just as well without paying a large amount of money. A trip to the mole clinic forces you to get checked out even though you may already know or your GP can find a suspicious mole anyway. I didn't have the mole scan, so maybe it's worth going there for that. The check was indeed thorough. But what was 'found' as suspicious was already on my radar. The annoying thing was that I really wanted the e mail report sent through so that I could move forward with the referral to dermatologist but the mole clinic protocol us that the nurse must actually call and talk to the patient in advance..... Problem is that my work allows no calls so she couldn't get hold of me! And when I was on lunch so was she. Annoying that should there be a danger needing urgent referral and time wasted playing phone tag!”

Helpful Report

Posted 8 years ago

“The way the feedback was delivered to me the next day was, I thought not really good. I have a mole on my arm that needs looking at but when the nurse telephone to give feedback I was not available. As soon as I could I returned the call but was told no one was available to speak to me. Consequently we kept missing each other so I was left with a message and e.mail with my results !! I find this unacceptable considering the seriousness of the check!!!”

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Posted 9 years ago

“Although this is a service I would continue to use, I think the cost of the appointment is expensive. I expected a photographic data file to be kept from my previous appointment so that the differences in a year could clearly be seen. But actually the check is only on the current moles that you present at the appointment. Having said the above, the staff are extremely helpful and friendly and the environment clean and professional.”

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Posted 9 years ago

“Impressed with ease of booking appointment and actual appointment was thorough and the results were quick. However the actual detail of the result was not so satisfactory. I was told that I needed to go back and be rechecked to see if the mole has grown in 2-3 weeks. And pay again - albeit slightly less. So no better off than when walked through the door.”

Helpful Report

Posted 9 years ago

Thank you for reviewing our service. I confirm your mole did not present as typical and was therefore imaged for specialist diagnosis. Our specialist diagnosed your mole as most probably benign, but requested that it be re-imaged in 4 weeks in order to rule out any possibility of suspect change. In the unlikely event suspect change is present, the diagnosis would change and treatment would be required. This approach helps avoid removal of benign moles and assists with the detection of early skin cancers. I hope this is helpful to you although should you need further clarification please do not hesitate to contact us. Kind regards, Iain Mack, Founder & MD, The MOLE Clinic.

Posted 9 years ago

“I go to the Mole Clinic every year, to get a full body check of my moles, and I feel safe in their hands. However on my last visit I was seen by a nurse I'd not seen before. She took at least twice/three times as much time as usual. She marked some moles which which was not sure of. At the end, she called the 'senior' nurse, who I actually usually see, (but hadn't realised was senior) to check. That nurse very quickly (and professionally, I didn't doubt her) said all those moles were fine. It made me feel slightly doubtful of all my nurse's other judgement calls and in future I will always ask for the senior nurse.”

Helpful Report

Posted 9 years ago

“Although the nurses are very good, the administrative staff are generally rude and unhelpful. The overall price is quite high for the service being provided as the treatment rooms are starting to look a bit shabby and tired. This could be an excellent service if more attention is paid to detail. Maybe one of the managers should arrive as a client and go through the process?”

Helpful Report

Posted 9 years ago

The MOLE Clinic is rated 4.9 based on 2,453 reviews