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The Medical Reviews

4.8 Rating 454 Reviews

97 %

of reviewers recommend The Medical

Company Reviews

4.8

Based on 454 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose the Medical on a friend’s recommendation and I am so pleased. I have sciatica which I previously was seeing a chiropractor for. Many £££ and months later and I wasn’t any better. I switched to seeing Annette at the Medical and three months on, I am on my way to my normal self! Don’t get me wrong you do have to do the physio exercises and the recommended exercises regularly, but she pointed me to the way to manage it myself. Can’t thank you enough!”

Posted 1 year ago

“Very friendly, make you feel at ease”

Posted 1 year ago

“Friendly and professional clinic”

Posted 2 years ago

“I have been very impressed by all the physios, each one adding a bit of energy and knowledge to help get the ankle moving again and setting out a list of exercises. Didn’t find the web site any good but I gave that up a bit quickly. I had 8 sessions out of the 12 I paid for, if I’m not mistaken, so perhaps you could book on 1 a week for the next 4 weeks. John Swift”

Posted 2 years ago

“An excellent service and treatment”

Posted 2 years ago

“The Medical have been amazing with helping me with my recovery of some injuries with a trapped nerve in my neck and a rotator cuff issue and also my achilles tendon and ankle. Jack did my initial assessment and is overseeing my recovery plan, most of my sessions have been with Brad and Tommy who have been amazing with both manual therapy and with giving me great rehab exercises to work on. I have made great progress with their help, whilst also it has built back up my gym confidence.”

Posted 4 months ago

“Everyone at The Medical is extremely professional and polite. It's a pleasure to visit!”

Posted 4 months ago

“Callum has been great right from the start”

Posted 4 months ago

“A friend recommended The Medical to me because I had bad lower back pain which wasn't relieved much with pain killers. The chiropractor I have seen explained the cause of the pain which was helpful. After several sessions, I am pain free. All the staff are very pleasant and it is a very nice, relaxed atmosphere. I am grateful my friend recommended The Medical to me.”

Posted 6 months ago

“I suffered from a back injury in June, which progressively made my movements and chore and climbing up the stairs made me think twice, bending over to pick up something from the floor or even putting my shoes on put me through agony. As I joked, I had lost faith in all humanity. As a physio myself, I was aware what was wrong but I unable to effectively treat myself as I need allignment and muscle balance. Callum, literally brought my back, back to life. I just initial 3 sessions I was about 80% better. We did a couple of sessions after that to work on maintenance. Callum is talented, passionate, compassionate and caring and gets to the root of the problem. I am also happy with the lady in the reception, you almost feel like she is going to burst out with a plate of cookies, very welcoming.”

Posted 7 months ago

“After suffering with agonising back and sciatic pains that just wouldn't go away after 2 months I made an appointment with Dr. Steven Hulme after being recommended by a friend. Really lovely and helpful staff and Steven has healed my issues. Highly recommend!”

Posted 7 months ago

“When in pain and needed to get it sorted they got me in quick and sorted out in just a few sessions.”

Posted 8 months ago

“Helpful, friendly and pleasant surroundings”

Posted 9 months ago

“All of the practitioners are very knowledgeable and polite, so much so that you feel in safe hands at all times. The type of treatment you may need means that you may see specific staff members who have certain specialisms throughout prolonged therapy. In my opinion, this should help to aid faster, more positive results.”

Posted 1 year ago

“The staff are knowledgeable and professional working with you on an individually tailored plan in a friendly and comfortable environment.”

Posted 1 year ago

“Thorough plan made, appreciated the variety of practitioners seen to get opinions and plans. I paused my attendance due to Christmas, covid, cost of living, and I had plenty of exercises to be getting on with. Didn't need weekly consultations. I'm on a good trajectory now, building up running again. Would maybe recommend to family, but right now members of my family pay 40 for hour long sessions elsewhere and It's hard to recommend paying substantially more. I liked that a variety of specialists are available at the medical, so would probably return for hands on work.”

Posted 1 year ago

“Excellent, professional chiropractor who showed me patience and understanding. I have definite improvement in my symptoms since visiting.”

Posted 1 year ago

“My inquiry was dealt with friendly and efficiently. My first appointment with Chris was welcoming and friendly he quickly put me at ease and explained the procedure he would use.”

Posted 1 year ago

“Whilst the treatment I received was very good it’s a shame it was let down by the pressure put on you as a new client to purchase their very expensive passes and a pricing system which is frankly a con and not at all transparent. What their price list doesn’t explain is that when you buy either a 6, 12 or 24 appointment pass they are only appointments of 30 minutes at £44 per 30 minute session if you buy a ‘pass’. So a 6 pass appointment is in fact is 3 x 3 hr sessions as they encourage you to ‘double book’ your 30 minute sessions to last an hour to make it more ‘convenient’ for you. The 6 sessions at £44 cost £278 for what was essentially 3 hour sessions. An hours appointment is in fact only £57 but this is also deliberately not made clear on the pricing structure and is listed simply as a ‘Treatment’. So my treatment should only have in fact cost me £171 - due to being pressurised into buying a pass I ended up paying an extra £108 over the odds which I am less than happy about and will not be recommending this company on. Thank goodness I didn’t buy a 12 or 24 session pass as was initially suggested because also FYI you don’t get any money back if you don’t need all the appointments. Once you’ve finished your treatment you will also be strongly encouraged to buy more passes despite not actually needing them which suggests that this company are simply only after your money, so avoid at all costs!!”

Posted 1 year ago

Hi Rebecca Thank you for your valued feedback; we are really pleased that you had a great experience with your treatment. At The Medical we believe Physiotherapy is not just there for you when you are in pain. Instead we always strive for the best for our clients, and so create treatment plans designed to take them to the highest levels that they can be. For some this may just be being able or get through daily life free from pain, and for others its being able to play the sports that they love and participating fully in life. So we create ambitious plans that get great results. We are open with our pricing structure, and our physiotherapy and one-to-one rehab sessions are allocated 30 minutes regardless of how you pay. This is pretty much the industry standard for a private Physiotherapy appointment. The length of appointments are not displayed as you are paying for a treatment and expertise, not a time period. A good analogy might be that you pay a dentist to provide a filling, regardless of how long it takes them. The twice weekly frequency was likely to have been suggested for the best possible outcomes for you, and this was broken into one rehab session and one manual therapy session. Clinically speaking, these sessions can often be done on the same day and we often suggested this as an option to save the client the time to get to the clinic on 2 separate occasions. We are disappointed that you are left feeling as you have done. We really value all our clients, and are always trying to do the best for them, and it’s a shame that our approach has come across differently to you.

Posted 1 year ago

“I found the whole thing to be very professional and well run. Front of house staff gave very good first impression which was followed up through my involvement. More expensive than some but no complaints.”

Posted 1 year ago

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The Medical is rated 4.8 based on 454 reviews