THE MASTER LOCKSMITH Reviews

Name: THE MASTER LOCKSMITH
Rating: 4.93

4.9 Rating 2,521 Reviews

99 %

of reviewers recommend THE MASTER LOCKSMITH

Company Reviews

Metrics

Info

4.9

Based on 2,521 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

+442088866546

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THE MASTER LOCKSMITH 5 star review on 11th November 2021

Dionne

THE MASTER LOCKSMITH 5 star review on 24th February 2021

Andrew

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KEY NOT WORKING”

Helpful Report

Posted 1 month ago

“Advertised as 'we will fix your key fob', but I sent mine only to receive it back within a couple of days, having thereby paid postage both ways. No explanation given. I give credit for the rapid return of the key and the remainder of my money, but if they described themselves as 'we do easy repairs only' it would have informed my decision and I wouldn't have wasted my money.”

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Posted 3 years ago

“Unfortunately, I purchased a service that was never performed! Due to COVID19, I was unable to send the package via US Postal Service because of restrictions! My only option was to spend an additional $140 to send my EIS for Repair! Several days ago UPS delivered my package and demanded $180 to release my EIS, claiming the package was undeliverable! Not only is .my EIS not repaired, it's being held hostage for $180 by UPS, Master locksmith has $162 for services not rendered, and paid UPS $140 to fly my package to England just to be returned!”

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Posted 3 years ago

“Key was not glued together properly and gets stuck in docking port but still does not work”

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Posted 4 years ago

“I was unsure if yet key was causing my problem. Have not yet tested key yet. But would have been nice to know if a fault was found. TML could not provide any confirmation of this which was disappointing.”

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Posted 5 years ago

“Very quick and efficient unfortunately you were unable to fix it and I never re I ever my refund. No fix no fee?”

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Posted 5 years ago

Hi Julie, Very sorry you have not had your refund yet, i will get this done for you now, yes we do operate a no fix no fee policy, in the unlikely event that we cannot repair your key you will always be refunded. I will also send you a 20% discount voucher for any future products or services you may require from us. Best wishes,

Posted 5 years ago

“Still not working”

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Posted 5 years ago

“Hi, I understood when I placed the order that I'd receive an envelope in which to send the key to you for repair, but I've seen nothing delivered. Could you check and re-send please? Thanks, Dan”

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Posted 6 years ago

Hi Dan, you must have read this elsewhere as we do not mention anywhere on our website regarding sending out an envelope. Simply package your key with your order number and send to us using recorded delivery. Once we receive the key we will do the rest, its very simple and quick this way. I have re sent you your new order email, this contains all the info you need. Please contact us anytime by email or phone if you need help. Regards, George

Posted 6 years ago

“1st call to check on progress and couldn't locate order (it was sent recorded delivery) 2nd call they suddenly found the order but said it couldnt be fixed Then posted back to me but had removed a brand new battery I had bought, so had to buy a new one Not the best experience I'm sure if the fault is fixable then they'd be ok, but removing a brand new battery was v. annoying”

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Posted 6 years ago

“I still have not received my key.and as I stated when ordering,I have no spare”

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Posted 6 years ago

“Had 2 keys done and one only worked for couple of days and other was just same as before contacted seller only to be ignored. Not a happy bunny ????”

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Posted 8 years ago

Hi Kelly, I have just checked our system and cannot find when you contacted us. How did you contact us? You are always welcome to call us anytime if there is a problem and we would be more than happy to help. If you are still have trouble with your car keys please get in touch and we will do our best to resolve the issue for you. Many thanks

Posted 8 years ago

THE MASTER LOCKSMITH is rated 4.9 based on 2,521 reviews