The Mac Store Reviews

4.62 Rating 98 Reviews
91 %
of reviewers recommend The Mac Store
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Phone:

01273921127

Email:

sales@themacstore.co.uk

Location:

46 Quebec Street

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Anonymous
Anonymous  // 01/01/2019
Been trying for the last 2 weeks to return a Mac I no longer want I tried to sell it on but the offer was drastically reduced due to screen peeling (anti glare peel missing) I made them aware of this and keep being asked to send pictures which is hard to see with the eye never mind a camera at the moment my klarna payments have paused due to this issue Customer support could be better but couldn’t fault the delivery speed
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Dreadful Experience. Despite my correct address being displayed on the copy of my order that Shopify emailed to me, the Mac Store used a very old address for me they must have had on file from a historic transaction many years previously. As a result the item went to the wrong depot where it languished while they continued to give me fallacious delivery times/dates. The logistics of their delivery system was appalling. It took too long and far too many phone to get the whole mess sorted out. If I was not pleased with the product I would have given them just the one star. I will never buy from them again. Far too stressful!
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Hi Bob, we're sorry about the issue that lead to the mix up with your shipping address for your order. Once this had been raised to our attention we did immediately rectify this with our courier who delivered to your current address on the day that you requested. We understand that although we made our best efforts to keep you informed and updated throughout, which involved some phone calls, this must have been a stressful and unwanted situation. We appreciate your feedback and are glad to hear you are pleased with your product. If you do have any future requirements, we will always be happy to help.
It was not a store visit but a remote access service call by David. Due to my lack of knowledge and David's impatience it did not go well, I am still awaiting a response to my email. Jon Allbutt
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The Mac Store is rated 4.62 based on 98 reviews