Instead of writing a long winded rant I’ll sum them up in a few words.
No customer service!
After being fobbed off for over six weeks for an iPad repair, I’m really surprised this company are still operating.”
“In the last month, I’ve twice received excellent non-technical advice from staff at The MacMan. The first piece of advice helped me choose a new (for me) and affordable iMac that has surpassed all my expectations. The second piece of advice empowered me to downgrade an older machine to a previous version of OS: which has improved my productivity immensely. Thank you MacMan and MacStore.”
Wow, that's really great to hear, Harry - thanks for taking the time to give us that 5-star feedback. Thank you.
“Dreadful Experience. Despite my correct address being displayed on the copy of my order that Shopify emailed to me, the Mac Store used a very old address for me they must have had on file from a historic transaction many years previously. As a result the item went to the wrong depot where it languished while they continued to give me fallacious delivery times/dates. The logistics of their delivery system was appalling. It took too long and far too many phone to get the whole mess sorted out. If I was not pleased with the product I would have given them just the one star. I will never buy from them again. Far too stressful!”
Hi Bob, we're sorry about the issue that lead to the mix up with your shipping address for your order. Once this had been raised to our attention we did immediately rectify this with our courier who delivered to your current address on the day that you requested. We understand that although we made our best efforts to keep you informed and updated throughout, which involved some phone calls, this must have been a stressful and unwanted situation. We appreciate your feedback and are glad to hear you are pleased with your product. If you do have any future requirements, we will always be happy to help.
“Very knowledgeable and extremely trustworthy.. There was a mix up with my order but they dealt with it extremely fast and kept me updated as to any updates etc. Hand delivered to my door as well! I would wholeheartedly recommend these guys for anything Mac related. Very satisfied customer.”
Hi Christopher, glad we were able to help and thanks for leaving a great review!
“I was sold a faulty product and have had no help for months of contacting you”
Hi Scott, sorry to hear you've had an issue with your device. However we can't find any previous communication from you relating to this, please could you email the details to email@example.com and we will be more than happy to help. Many thanks. TheMacStore Team
“Got my MacBook Air years ago and still running very well and ready to buy another one soon.
It can be scary to spend this sort of money for this product and second hand laptop. I decided to try and I would recommend anyone to trust this shop, I never been disappointed either from staff than the machine itself.”
Thanks for the review Francois - buying tech, whether it's new or refurbished, can be a big investment and it's important to get it right. Glad we were able to help!