The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,814 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“V pleased with service to delivery and quality of the products delivered. Would use again if the need arises.”

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Posted 7 months ago

“Sleepers are brilliant, excellent quality and a reasonable price. What name this extra special was the delivery the gentleman that came to deliver was amazing interactive with our 2 young daughters who where bored from waiting in but they loved seeing the truck and chatting to the gentleman, thanks do much.”

The Luxury Wood Company 5 star review on 26th August 2023

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Posted 7 months ago

“Excellent service again from The Luxury Wood Company. The product I purchased (fuel logs) was great from a quality perspective. The ordering was easy as was the delivery.”

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Posted 7 months ago

“No problems. Very helpful and 30 l bags very convenient to move”

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Posted 7 months ago

“Bought a crate of Ash this time, as last years was excellent quality and burnt well. Recommend this supplier for quality and speed of delivery, shame the price of wood increased inlin3 with other energy prices, but it's the same everywhere. I have found this suppliers prices to be broadly good if not slightly better than most and their products are excellent.”

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Posted 7 months ago

“I have been buying my wood from The luxury wood company for a number of year's and I have not been let down, it's even better when I can get the wood at the right time. (sale) Delivery is always on time and I always get notified when it is in the way, the delivery person is always helpful. 👍”

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Posted 8 months ago

“good product, carrier communication with customer could be better”

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Posted 8 months ago

“I can't thank you enough, l had a delivery slot to fit in to my shift pattern, and you completed that. Driver was great and helpful. I would recommend your compant to anyone. Thank you”

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Posted 8 months ago

“four stars because not used the product yet.Customer services polite,price right and delivered within time frame.Will use again and if product satisfactory five stars”

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Posted 8 months ago

“you have changed your delivery firm unfortunately they did not have an electric pallet truck to put logs straight into our garage.my husband who is 82 helped push the trolley up the path .so in the future if the electric is not available we will be unable to get logs from you anymore.”

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Posted 8 months ago

“Delivery driver asked if I had a forklift otherwise he couldn't unload it!”

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Posted 8 months ago

Dear John, So sorry for the delivery experience. All depots are required to provide the appropriate tail lift vehicles and a pallet trolley when offloading. We will speak with them about your delivery and remind them of their contract with us. Best regards, LWC

Posted 8 months ago

“Very good service on the phone and with the delivery, will use again.”

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Posted 8 months ago

“On the whole I’ve found Luxury Wood a good company. We’ve had three deliveries of wood and assorted items from you. One recent pallet of logs was slightly less high quality than the others but generally all good products. The only real improver would be the delivery company that is used. They were not as good as they could be. A very friendly driver, however, twice they didn’t deliver when they said they would. When they arrived they don’t have the ability to move the heavy logs across gravel to where they need to be stored. Given that the vast number of houses ordering logs are likely to have gravel driveways this seems a bit of a fundamental floor and certainly frustrating for customers. All that said we think Luxury Wood Company to offer a good product and service.”

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Posted 8 months ago

“Good price for wood pellets but haulage company had damaged one of the pallets somewhere in transit and we had split bags on it.”

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Posted 8 months ago

“OK, so the logs are really great. Very low moisture content and have had them before so know they burn really well. But I wish they had made it clearer (or clear at all) that the size of the crates (and therefore the number of logs) was smaller than previously. I'd have preferred quantity to have stayed the same even though the price would have been higher rather than try to hide the fact with shrinkflation. I should have paid more attention. Probably will now have to order another crate.”

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Posted 8 months ago

Dear Mark, The Giant crates are no longer available due to Health and safety reasons. The product dimensions of the new full crates and their volume is very clearly stated on the website and the order confirmations we sent to all customers. Regards, LWC

Posted 8 months ago

“I’ve returned to Luxury Wood Company for my logs after trying other cheaper alternatives. They’re actually very competitively priced and the quality of logs is far greater than local suppliers . Would definitely recommend to friends and family”

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Posted 8 months ago

“The wood is OK but the delivery driver was the rudest, most deliberately unhelpful individual I have had to deal with for years. I think he was the same man as we had three years ago. Luxury Wood is competitively priced, but next time I order I will be asking if you are using Pallet Force again. If you don't have any other delivery option I shall be taking my custom elsewhere.”

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Posted 8 months ago

Dear David, We have spoken with PalletForce management regarding your delivery experience and brought up the issues you had. We hope they will upgrade the service they offer and you will find an improvement very soon. Best regards, LWC

Posted 8 months ago

“Always had good service over the years.”

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Posted 8 months ago

“Ordered the largest crate of kiln dried ash and delivered quickly and efficiently with a telephone call to confirm delivery date. Delivered on pallets to kerbside with no problems. Wood tightly packed in crate to maximise quantity and consistent sizes up to the ordered size so will fit in my wood burner. Stocked up now for winter.”

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Posted 8 months ago

“Very good quality logs, delivered quickly and well crated.”

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Posted 8 months ago

The Luxury Wood Company is rated 4.5 based on 4,814 reviews