The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,814 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually very good but would have appreciated being told that you have reduced the crate size”

Helpful Report

Posted 2 years ago

“Poor communication throughout the buying process including up until the delivery date! A great number of the logs are huge!! Too large to handle not to mention too large for our wood burner.”

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Posted 2 years ago

“Product (Eco Briquette) chosen due to greenish credentials vs real Ash logs. Each set of 5 logs (10kg) is wrapped in plastic. This was tested and found not to be waterproof for more than a few minutes. The company does advise that the product needs to be kept dry, which is why I tested a sample physically before stacking all 960kg in my carport, which could flood. I had phoned first to ask about this, the call-handler had no idea, but said “they” would find out and come back to me. They didn’t bother so, two days later, I ordered anyway, having ascertained that I could dry-stack the bags elsewhere. The product comprises waste softwood-dust, which is good, but unless that is from FSC-certified wood, it is only really a pale-green solution. I couldn't tell whether or not the plastic wrapping can be composted or recycled and couldn’t afford to waste the time to ask more questions, so the jury is still out. A test fire in the stove that evening was successful, with a subjective high heat yield and easy lighting. Relatively messy to use vs logs. There is another product on the market made from hardwood dust which gives a much higher specific heat output for only a slightly higher price, but I couldn't track it down in time for this order, although I will next time. The delivery was efficient and on time and the driver friendly and helpful. If the bags were both waterproof and recyclable and the company could manage to express this at the point of sale, I could improve my rating.”

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Posted 2 years ago

“Lots of dust and small pieces of wood contrasting some very large logs.”

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Posted 2 years ago

Dear Michael, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details of the problem.

Posted 2 years ago

“I have bought your logs for years and happy but the latest supply ( 2x 70 oak nets) are disappointing in comparison to previous logs. The size of each log is far smaller than before. Too many small pieces almost starting wood and even though my burner small do not last. A bigger burner would be a problem with these logs. Prices have also jumped and delivery now charged. I will now be considering another supplier which is a shame.”

Helpful Report

Posted 2 years ago

Hello John, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details.

Posted 2 years ago

“If I was just reviewing the wood, and Luxury Wood's customer service, it would be 5 stars. But unfortunately, the delivery companies you use, let you you down every single time. So disappointing.”

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Posted 2 years ago

Dear Jil, We are sorry for the negative experience you had with our subcontractor. We hope they will perform better the next time you place an order with us.

Posted 2 years ago

“The First consignment was sent in a 12.5 tonne truck which could not get up the driveway. The second attempt came in an 18 tonne truck which did manage to get up the driveway??? You figure it out. Also the nets contain too many small logs which are good for kindlers but burn too quickly. More bigger logs required.”

Helpful Report

Posted 2 years ago

Dear Bernard, We have done everything possible to be able to deliver to you as you required. As advised we even used an extenal delivery company, paying all the extra charges, to make you happy, despite our kerbside policy that is clearly stated on our website.

Posted 2 years ago

“About 39% of the Logs were very small, probably OK for kindling but not much use in a log burner I'm afraid. Disappointed. Last order I had was fine, good sized logs, burned very well , this one , sorry to say had too many pieces which you couldn't realistically call a log, more like a split small branch, 2 or 3 inches diameter at most.”

Helpful Report

Posted 2 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details of the problems you have.

Posted 2 years ago

“Out for delivery on Friday, delivered on Monday?”

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Posted 2 years ago

“I have used LWC for some years and would normally award 5*. However this time from one pallet, I sorted out 3 large bags of what I can only call kindling wood (see photo of 1 bag). This may well be a supplier problem rather than LWC, but the fact remains that the wood burns very quickly.”

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Posted 2 years ago

“Product fine but not impressed with the delivery contractor”

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Posted 2 years ago

“To many small logs in this delivery.”

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Posted 2 years ago

“Tracking order process was non existent untill delivery was attempted by the local delivery company. No phone call to arrange a time. As I was at work I couldn't receive it. The next day they tried to deliver, still with no call to arrange a suitable day or time. Third time lucky, but a real struggle with communication from the local delivery company. The wood is in thinner sections than I imagined, but it's dry and all the right length.”

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Posted 2 years ago

“The wood looks good stacked, does burn a little hotter than our normal supplier, but at £300 it was twice as expensive as our normal supplier. Couple that with the three week delivery time and I don’t think we’ll be going back. The wood does the job very nicely, but value for money comes up short.”

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Posted 2 years ago

“no complaints about the wood, but the delivery driver really pi**ed off my other half, who was at home when the delivery came. He arrived in a bad mood and made it worse. She said 'never order from these people again' to me as soon as he had gone.”

Helpful Report

Posted 2 years ago

“Poor communication from when the order was placed. I ordered and there was no follow-up, I had to chase for an update. I suggested a week that the wood could be delivered as I was out of the country, it turned up the week I was out of the country and sat on my driveway for a weekend (Wife couldn't park her car over the weekend). To be fair the pallet was well wrapped and was protected from a light shower. The wood (Hornbeam) is bone dry but when I compare it to other wood suppliers I have had in the past, the logs a not very thick (Lots of small quick burn logs, not many bigger logs that will slowly burn away an afternoon), meaning that you go through them at quite a rate.”

The Luxury Wood Company 3 star review on 29th November 2021

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Posted 2 years ago

“Whilst the wood was well stacked in the pallet I received from the luxury wood company and diverted in good time, I was a little disappointed that the actual square metre size of the pallet received was approximately 1.3 metres square which did not relate to the 2.2 metres quoted. On looking back on the website, the 2.2 square metres quoted, relates to tipping the well stacked pallet into sacks thus bolstering the load. The other minus was that I ordered kiln dried oak, yet there was quite a bit of silver birch in my load. There is nothing but good to be said about the service that the luxury wood company provided, I was just a little disappointed with my logs. Mind you they do burn well”

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Posted 2 years ago

“I ordered a load of wood on the 29/09/21 (late at night) for our wood fired pizza oven business, as I have done for the previous 18 months. Unfortunately the delivery was delayed until the 19/10/21 which caused us real problems as we ran out of wood. This was a real problem and I complained to them directly, and also had direct contact with the delivery firm who caused additional delays. I have been offered a discount from our next order, so sincerely hope the next delivery goes well.”

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Posted 2 years ago

“Will write a review once I receive the goods”

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Posted 2 years ago

“Ordered 22/9/21 but still no idea when their lorry is going to deliver my timber. So I cannot review on the quality of the timber.”

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Posted 2 years ago

Dear David, Your delivery has been planed for the coming Wednesday. We apologize for the delay. LWC Team

Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,814 reviews