The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,814 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problems with this company wood is excellent only thing I would say is they didn’t let me know when it would be delivered”

Helpful Report

Posted 3 months ago

We appreciate your positive feedback! Thank you for taking the time to share your experience.

Posted 3 months ago

“Everyone has been very helpful. And I’m looking forward to working with the green oak. Many thanks, Will”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you so much for the positive review ! Kind regards, The LWC

Posted 3 months ago

“Brilliant products, the kiln dried firewood burns beautifully lots of heat and little ash.”

Helpful Report

Posted 4 months ago

“Excellent service good clean wood well packed and value for money highly recommend.”

Helpful Report

Posted 4 months ago

“I ordered a pallet of ash logs as it seemed the best price on the net – although given how people offer different size loads at various price points it's not easy to calculate. What was pleasing was that when the logs arrived I was surprised at the weight of each bag – meaning the wood was very dense – which is a good thing.”

Helpful Report

Posted 4 months ago

“Good quality wood, good service and a good delivery. I wouldn't go anywhere else.”

Helpful Report

Posted 4 months ago

“Competitive price, wood nice and dry and helpfully in lots of sizes do you can build up your stove quickly. Recommended!”

Helpful Report

Posted 4 months ago

“The custom has been brilliant thank you”

Helpful Report

Posted 5 months ago

“Hi the logs burn really well ,there is a mix of larger and small logs I have bought from LWCo for several years and will carry on buying from them /you”

Helpful Report

Posted 5 months ago

“Great customer service, you can easily speak to a real person, add delivery notes which are passed on to the delivery agent. Delivery was also excellent, fast, no problems, driver phoned me shortly before arrival too. I bought 30nets of birch logs which are good quality. All over great service”

Helpful Report

Posted 5 months ago

“Best price. Prompt delivery.”

Helpful Report

Posted 5 months ago

Dear John, Thank you for the amazing review! Kind regards, The LWC

Posted 5 months ago

“Good price great service 👍”

Helpful Report

Posted 5 months ago

Dear Matthew, Thank you so much for the flying review! Kind regards, The LWC

Posted 5 months ago

“Excellent quality, service and delivery. Couldn’t be happier! I ordered wood pellets”

Helpful Report

Posted 5 months ago

Dear Debby, We are very grateful for your kind words and can't wait to serve you again! Kind regards, The LWC

Posted 5 months ago

“I have used this company before, the wood is of good quality with good flame picture. It is delivered on a pallet, which is protected from the rain. Once it is offloaded I break up the pallet to use as kindling. The minor issue I had this year was the delivery company rang me on the day to let me know it was on its way for delivery,usually I get a little notice.”

Helpful Report

Posted 7 months ago

“We have always had excellent service from this company and the wood is always top class. Thank you .”

Helpful Report

Posted 7 months ago

“Easy website to order, easy to arrange delivery & delivery went smoothly with friendly driver”

Helpful Report

Posted 7 months ago

“Top choice all round for excellent wood, ease of ordering with friendly and efficient staff, price and the totally waterproof wrapped wood delivery. Would highly recommend and will continue to be a customer.”

Helpful Report

Posted 7 months ago

“Oak timber as described, delivery a little late! Should have been am , arrived 17.40. Can't be in Scotland and Yorkshire at the same time!”

Helpful Report

Posted 7 months ago

“We were away when the logs arrived. The pallets were placed in the perfect position not to block the access on our return. Never bought stacked logs before but it does seem a fairer way of selling them rather than loose. The packing was robust and sealed. It had rained plus a topping of Sahara sand! Moisture content c. 14%. There is also the bonus of rustic shelving made from the pallet wood! Very happy and will buy again.”

Helpful Report

Posted 7 months ago

“It was an easy experience, fast delivery and really good support :)”

Helpful Report

Posted 7 months ago

The Luxury Wood Company is rated 4.5 based on 4,814 reviews