The London Tile Co. Reviews

4.50 Rating 240 Reviews
86 %
of reviewers recommend The London Tile Co.
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Greater than 83%
Read The London Tile Co. Reviews
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0333 320 80 48



Hollybush Lane, Ash Vale,

Great tile choices here, and some different designs you don't find elsewhere. Easy to order online for delivery, but i wanted to do click and colect and it's not obvious how click and collect works. An information page would be really helpful eg. to tell customers to wait until they get an email that their order is ready before collection. Customers also need to know at the start that it can take several days at some stores to receive your tiles ready for collection. When ordering online you have to ignore the "deliver to" address and only at the final page you see the click and collect options. It seems a quite confusing way to do it.
Posted 1 month ago
good service
Posted 10 months ago
no problems
Posted 11 months ago
Dispite the current situation, my Order (2 bags of Grout) arrived quickly.
Posted 1 year ago
Everything was delivered on time.
Posted 1 year ago
I'm little bit disappointed that I can't return left over tiles 6 weeks after I bought them.
Posted 1 year ago
Unfortunately we only accept returns up to 30 days after ordering.
Posted 1 year ago
Only asked for samples. Fast service. Samples are a bit small, but enough to know..
Posted 2 years ago
Quick and efficient service and the driver/courier really helped me out! Would recommend.
Posted 2 years ago
ordered sample tile got it the next day
Posted 2 years ago
We didn't end up purchasing any tiles from here but the customer service was brilliant, very helpful.
Posted 2 years ago
Quick to respond to queries
Posted 2 years ago
This is a difficult one because I had great service from The London Tile Co. I placed two online orders and they both arrived the next day, very helpful friendly staff - some of the best service I've had in years. BUT, the tiles themselves were of surprisingly poor quality (given I'd seen them twice the price elsewhere I had thought they were good quality. We ordered the White gloss Sentry metro tile, and unfortunately they were neither flat not evenly cut. Very disappointing. To be fair to the LTC - I haven't complained to them as we didn't have time to order alternative tiles. Hopefully next time I'll know better what to look out for when I order tiles.
Posted 3 years ago
I found the staff to be courteous, polite and informative about their product range when I called. I was very impressed with the efficiency of delivery and the outdoor tiles I settled for arrived in good condition. I haven't laid them yet but I like what I see so far
Posted 3 years ago
Found the tiles I required (to match existing) due to good web site with photos of the items; I can now make the bathroom look finished !!! Only let down was a known web site fault that would only let you select "collect", but a phone call soon corrected that, and the pallet delivery was on time.
Posted 3 years ago
Glad to hear you found the tiles you were looking for and thank you for the feedback on the website, we will pass this on to our IT department.
Posted 3 years ago
Delivery on time and correct
Posted 3 years ago
Nice products, down side is no branches where we live so have to drive quite far to browse store.
Posted 3 years ago
they send me the sample promptly
Posted 3 years ago
Ordered some samples, these were quickly received, all intact, thanks
Posted 4 years ago
Delivery was very quick. Delivered next day after ordering. Delivery person was extremely helpful.
Posted 4 years ago
Delivery turnaround was good,
Posted 4 years ago
The London Tile Co. is rated 4.50 based on 240 reviews