The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Return to All Reviews

T Green

“Very disappointed. I buy gold coin on march and get two silver ones insted my purchase. I try get correct coin from April and people ignore me and not answering for my emails. Definitely i never use London mint again”

Helpful Report

Posted 9 months ago

Dear T, Thank you for providing us feedback about your experience with The London Mint Office. We regret to hear that you did not receive the gold coin you purchased in March, and that your emails were not answered. We apologize for the inconvenience and anger it has caused you. We pride ourselves on excellent customer service and would like to hear your suggestions for how we can improve. Can you please provide us with more information regarding your experience so that we can better understand what went wrong and take corrective action? Your feedback is important to us and we appreciate the time you have taken to let us know of your concerns. Thank you for your time and we look forward to hearing from you soon. Sincerely, The London Mint Office

Posted 4 months ago

Qadir Baz

“As per the majority of these comments, I naively made a purchase. LMO keep on bombarding me with sales calls and mailing more products that I have not requested! I’ve returned two products using Royal Mail next day guaranteed tracking service to ensure the products were returned to the appropriate destination. A week later I receive an invoice demanding payment and with the threat of a £10 fine on top! Avoid like the plague! Does anyone have any helpful suggestions on how to stop this company sending me any communications? I have sent several emails to their customer care team requesting my information be deleted. They’ve replied according to GDPR it will take 30 days before they will reach a decision.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Qadir. We really appreciate you taking your time to share your experience with us. We apologize for the issues you have faced with our service. It appears that you have been bombarded with sales calls and mailings from us, even after returning two products. We are sorry about this and we are currently doing our best to find a solution to prevent this from continuing. Moreover, we truly apologize for the invoice and the threat of a £10 fine. We understand why this may be cause for concern and do not want to cause you any more trouble. We are doing whatever we can to have the issue solved as quickly as possible. If you have any suggestions, please feel free to share them with us. We'd love to hear your thoughts on how we can make things better. Thank you again for your review.

Posted 4 months ago

The London Mint Office is rated 3.5 based on 418 reviews