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The London Mint Office Reviews

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

The London Mint Office 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had several sets from the London mint, they are fabulous quality and always have gorgeous presentation folders. I frequently liaise with Jennifer who is exceptionally helpful and always does her utmost to help with my selection or purchase. I would recommend the company in a heartbeat for its gorgeous coins.”

Posted 2 years ago

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Hi Julie, Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you had a great experience and that we were able to meet your expectations. Kind Regards, Tanith, Customer Experience Manager

Posted 5 months ago

“Avoid these people and company and save your money. My mother bought the Elvis Presley coin set, not including the £400+ coin. Set was £149.99 and agreed to pay in 3 instalments. She made first payment via the phone and lady told her next one could be done via my mothers online account which she did on the second payment, both showing on her bank statement and internet banking. 3rd and last is due 15th of this month but this week she got a letter saying she hasn’t made no payments at all which is 100% a lie! Plus we have proof they were paid. She called LMO this afternoon to be given “oh the accounts department probably haven’t updated your account” then proceeds to ask if we had proof she paid. Are they seriously accusing her of lying? He said he would email accounts to update her account but I’m not holding my breath and she’s expecting another threatening letter demanding money they already have! If all fails, will be reporting them to ombudsman and trading standards.”

Posted 2 years ago

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Thank you so much for your review! We are sorry for the issues you experienced during the payment process. We want our customers to have a positive experience when shopping with us and agree that it shouldn't have happened like that. We are deeply sorry for the distress caused. We would like to make things right and you can help us to do so. Could you please provide us more details (e.g. order reference number, the date when the payment was done) via our customer service centre at customercare@londonmintoffice.org so that we can look into this and see how we can help you? Thank you again for your feedback.

Posted 5 months ago

“I have been trying to return a coin which I did not order for the last 2 months. They said that a return label was on its way. I am still waiting for a return label. In the meantime they are charging me for delayed payments. I will be seeking legal advice on this.”

Posted 2 years ago

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Thank you for letting us know about your experience with The London Mint Office. We appreciate you taking the time to reach out to us. We are sorry to hear that you have been trying to return a coin which you did not order, and have been waiting for a return label for the last two months. We can understand how disappointing this must have been for you and we apologize for any inconvenience caused. We would like to make things right, can you tell us how we can do so?

Posted 5 months ago

“Avoid this company like the PLAGUE. Seriously, don't buy anything with them. I purchased a Gold Quarter Sovereign coin from the LMO, after a month it still hadn't turned up, but I received two bills for payment, even though I hadn't received the coin, with the first bill for £99 (which was the price of the coin, but it was originally to be paid over 3 months at £33 per month), but instead wanted me to pay £99 in total. The second bill then arrived then arrived and a £10 admin fee was added to the total bill due to me not paying the first bill, DESPITE THE FACT that I still hadn't received the coin. So, I called the customer services line over the coming days, and I could never get through to someone to speak to about this. Eventually after attempting numerous times over numerous days, I got to through to someone. Now, this is why LMO get 2 stars instead of one. The person I spoke to was a lovely lady who listened to what I said, eased my fears about the bill in that they told me that they knew I didn't have the coin so they knew I wasn't calling under false pretences. To that end they then requested a new coin to be sent out and for the original payment plan to be reinstated (£33 every month). However, the key part here is that they KNEW I didn't have the coin - it was in Royal Mail's possession - yet they had the nerve to bill me and ask for payment for something I didn't receive. I then get an email from the LMO some time later asking for payment, despite the coin not having arrived AGAIN, so I complained and told them that this is ridiculous that I was getting billed for something I hadn't received and relayed to them how frustrating this is. Then, as sod's law would dictate, the coin ACTUALLY arrived that very afternoon, however, due to the bad experience I had (except for the lovely customer services person who helped me), with the LMO, I emailed them to say that I was sending the coin back, but that they would have to pay for the postage due to all of the hassle. Now - this is they get two stars instead of one - they actually sent me a pre-paid postage sticker with tracked delivery that I would put on the envelope which contained the coin, which I sent back soon afterwards and I thought that was it. Oh boy was I wrong, just today, I received ANOTHER bill from the LMO for the SAME coin that I had sent to them previously for around £115, which is frustrating and stressful to deal with. I have had depression and anxiety for over two decades, now on a good day, you'd never know that I had mental health issues, but on bad days, I can be an absolute wreck and/or bed bound and incapable of dealing with financial matters and administration and constantly sending me bills for (a) a coin I had never received and (b) for a coin that I had sent back to them. It seems like the customer services part of the company and the billing department do not talk to each other or because they clearly just send out the bills and don't bother to check if the coin has been sent out/received/returned and they just pump out the bills. Either way, this is a terrible way to run a business and will continue to lose customers who get stressed and frustrated by having to do with repeated bills and demands for payment for products not received or sent back to them. No one needs the hassle, but especially for someone like me battling mental health issues, I simply do NOT have the capabilities to deal with stuff like this on a regular basis. Therefore, please avoid the LMO if you can. The customer service team ARE good, if you can get through to them, but even then you'll still get billed for stuff you haven't received or sent back.”

Posted 2 years ago

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Thank you so much, Zoe-Jane, for taking the time to share your experience with The London Mint Office. We are truly sorry for any stress and frustration you have endured and we take your feedback extremely seriously. We appreciate the fact that you highlighted both the good and bad aspects of the company, which have allowed us to better understand what has gone wrong with your experience. We will certainly be addressing these issues and we hope to regain your trust and confidence in the near future.

Posted 5 months ago

“Thought I was getting a free coin and had ti pay 2.50 for postage. When the transaction went through found out I was charged gor a princess Diana coin that I dis not request. I cancelled the card transaction. A couple of weeks later they sent me the coin on approval. I gave tried to contact them via phone and email but have been unable to contact them for a return prepaid envelope. I have stated that I was misled in the email yo them but they still have not replied. They should be pulled up on this but just seem to continue conning people.”

Posted 2 years ago

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Thank you for taking the time to share your experience with The London Mint Office, Faye. We apologize for any inconvenience regarding the confusion about your order and the charges you experienced. We also apologize for the lack of response from our Customer Service team. We'd like to make this right. Is there any way we can help resolve your situation? Again, we appreciate you bringing this to our attention and apologize for any confusion or frustration.

Posted 5 months ago

“The London Mint Office has been conning my grandmother for years selling her worthless commemorative coins. She is a 93 year old vulnerable lady and they just will not leave her alone. Aggressive sales tactics and allowing her to build up tens of thousands of pounds of debt are amongst some of her negative experiences. DO NOT BUY FROM THE LMO!!”

Posted 2 years ago

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I'm sorry to hear about your negative experience. We appreciate your feedback and will take it into consideration for future improvements.

Posted 5 months ago

“Waiting 8 weeks ,still not received coin ,,rang three times ,got the usual excuses ,would never use ,The london mint office again .”

Posted 2 years ago

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Dear Lynden, We would like to express our sincere gratitude for taking the time to share your experience with The London Mint Office with us. It's customer feedback like yours that keeps us focused on improving our performance and services. We are so sorry to hear that you had to wait 8 weeks and still not received the coin you ordered. It's also unacceptable that you had to ring three times and got the usual excuses. We understand that this experience has left you frustrated and you have decided to never use The London Mint Office again. We truly apologize for the disappointing experience you had with us. We take feedback very seriously and would really appreciate if you could tell us what exactly went wrong and how can we make things better. Thank you once again for your review and feedback. Best regards, The London Mint Office

Posted 5 months ago

“Absolutely rubbish company. Ordered 1 for my daughters collection, received 2 which I did not order, they said I did. Paid for 1 then got emails demanding second payment I wanted to return, 'return at my expense!' in the end I'v paid for it less hassle. Note.. this happened in a previous order, again I paid for 2 when I ordered 1. Not only that I was repeatedly asked for a payment after I paid for both. It took me numerous emails to get them to eventually reply stating yes I had paid. I would avoid at a cost. I won't be using again.”

Posted 2 years ago

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Thank you for taking the time to share your experience with us at The London Mint Office. We are sorry to hear that you experienced difficulty when trying to return your order and apologise for the inconvenience caused. We understand that this has happened on two occasions now, and would love to hear more about what happened and how we could have done things differently. We value customer reviews and feedback very highly and take them into account when rolling out improvements. We take this opportunity to thank you for your review and if you are willing to, please contact us at customercare@londonmintoffice.org so we can learn more about your experience and pledge to make it right. Thank you again for taking the time to give us this valuable feedback.

Posted 5 months ago

“Still waiting for the order I placed. (Elvis coin)”

Posted 2 years ago

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Thank you so much for writing a review of your experience with The London Mint Office. We are sorry to hear that you are still waiting for your Elvis coin order. Your feedback is valuable and very important to us, as we strive to provide the best customer service to all of our customers. We would love to hear any suggestions on how we can make things better for you. Is there anything we could do to improve the speed with which you receive orders? What else could we do to make sure we provide you with the best customer service? Thank you again for taking the time to write this review and for allowing us the opportunity to make things right.

Posted 5 months ago

“I had to chase up a collection after 3 months of having paid in full. It appeared that they'd got the money, but no order. Eventually received after difficulty trying to contact them. I'm now chasing again for a friend who'd ordered a coin (Elvis gold plated) using the phone number on the full page advert from the Sun. He's never received the coin but has a threatening invoice for the outstanding amount, also informing of extra£10 charges if they contact him again. I used the freephone number and was cut off as I didn't want to leave the name and number of my friend. I tried the account payment line number, left my name and number but got no reply. Email got an automated reply and after 6 working days (10 days after sending) still nothing. I've left yet another message giving 2 different contact numbers and stating that they've got my email address. Totally fed up, disillusioned and don't recommend them. I won't be having any further contact once this situation is resolved”

Posted 2 years ago

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Thank you so much for your feedback, S. I'm sorry to hear about the issues you experienced when trying to contact the London Mint Office. I would like to apologize for the difficulties you have had and appreciate you taking the time to share your experience. I will definitely look into the issues you have raised and find out what happened and how we can improve our service. I'm sorry again your experience wasn't the best and understand your disappointment. If we can do anything to make it right please let us know. Thank you once again.

Posted 5 months ago

“I bought one coin. I didn’t want any more. I have since been inundated with emails and texts. I am incensed that there is no unsubscribe link on the email and the text requires a phone call to opt out. I will, on principle, never buy from this outfit again. I do not wish to receive any further communication from the Mint Office. I will report the email as phishing and/or scam.”

Posted 2 years ago

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Thank you for your feedback regarding your experience with The London Mint Office. We sincerely apologize for the emails and texts you have been receiving. It is not our intention to cause any inconvenience to our valued customers. We understand the frustration resulting from the lack of an unsubscribe link and the need to opt out via a phone call. We value your time and would like to understand how we can make things better for you in the future. We would welcome the opportunity to learn more about your experience and how to make it right. Please contact us through the website or via email with further details. Again, we apologize for your experience and would like to make things right. Thank you for your feedback.

Posted 5 months ago

“My late mother spent £10,000 on coins from the London Mint as an investment. It's scandalous that they can get away with preying on the vulnerable.”

Posted 3 years ago

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Thank you Richard for taking the time to share your experience. I want to sincerely apologize for what happened with your late mother's purchase of coins from The London Mint Office. Can you tell us more about your experience and advice on how we can make things better? Thank you again for your feedback.

Posted 5 months ago

“Over charge for their coins and sales people very pushy! Do not recommend”

Posted 3 years ago

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Thank you for taking the time to share your experience, Kcw! We apologize for any issues you have experienced while dealing with The London Mint Office. . We take customer feedback very seriously, so please let us know how we could make things better for you.

Posted 5 months ago

“Ordered a single George and the Dragon sovereign which still hasn't arrived. However a member of staff rang to ask if I'd received it. Whilst on the phone he mentioned a double sovereign. I Expressed an interest but DID NOT order it. A couple of days later a double sovereign arrived at £2000+ The single on has not been received. I Cannot get hold of them either by e-mail or telephone. However I believe it is the law that if you do not order an item but it is sent to you and you have tried to return it you can keep it! So I am and I've told them so too”

Posted 3 years ago

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Thank you for taking the time to provide us with your feedback, Katie. We apologize for the experience you have had with The London Mint Office. We understand that you ordered a single George and the Dragon sovereign and it still hasn't arrived. Additionally, you have received a double sovereign which was not ordered. We apologize for the inconveniences you have encountered and we will do our best to resolve this issue. Please do not hesitate to reach out if you have any further concerns or if you require any assistance. We appreciate your patience and understanding.

Posted 5 months ago

“Read all the bad reviews before you go ahead and I mean all there are hundreds on different sites and forums. YOU HAVE BEEN WARNED..”

Posted 3 years ago

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Thank you so much for taking the time to let me know about your experience with The London Mint Office! I'm sorry that you weren't satisfied with the service. I appreciate you bringing this to my attention, as your feedback helps us strive for better customer satisfaction. Is there anything else you would suggest to help us improve our service? We would greatly appreciate it!

Posted 5 months ago

“I was tricked into buying a “Free Dame Vera Lynn” coin where you are only meant to pay shipping - £2.95. Currently, (at the time of writing this review) they still have the offer on their website. As i filled out address details I found it did not ask for a payment method- it just sent the coin to me when i didn’t even confirm payment. They then sent me the coin (which I’m sure is fake anyway) and demanded an invoice of £17.95 saying that the coin was apparently £14.95 when i DID NOT AGREE TO THAT PAYMENT. Luckily I did not give them my bank details. DO NOT associate with the London Mint office. It’s a scam”

Posted 3 years ago

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Thank you very much for taking the time to review your experiences with The London Mint Office, We would love to hear more from you about your experience (if you’re willing to provide it) to understand what happened and how we can make things better. On behalf of The London Mint Office, we sincerely apologise for the experience you have had.

Posted 5 months ago

“Just received a coin from the London mint and I'm appalled and disgusted in the way it arrived, it looks like someone just dropped it in a zipper bag and posted it, I've called to express my disgust but the woman (Courtney) sounded like she couldn't give a damn, well its the last time order from there!”

Posted 3 years ago

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Thank you so much for your honest feedback, Andy. We really appreciate you taking the time to share your experience with us. We are sorry to hear that the coin you received was not up to your expectations and that you had an unsatisfactory interaction with Courtney. We apologize for any inconvenience caused and we would love to know what we can do to make it up to you. We take pride in providing excellent customer service, so please let us know how we can put things right.

Posted 5 months ago

“Don’t buy from these people. They overcharge and coins not worth what you pay. I took out a payment plan over 6 months. I paid up front £148 50 that they had not asked for, I just had the cash available so felt I would like to pay it in. They gave me payment terms of the balance over the next six months for the 15th of the month. Then they changed it to the 19th of the month. I received a call from a Welsh lady on the 19th who told me the funds would be taken on 20th. I told her I had agreed to pay on 19th as requested but she insisted the funds would be taken on 20th. Well actually the payment of £123.75 was taken on 19th. Then they took a payment of £123.77. On 20th. This took me in overdraft. It took them a week to refund. Ok so now I expect to pay on 20th of every month, however they took another payment of £123.75 out on 7/12. Again this has taken me in overdraft. I’ve told them to send me a returns postage envelope as I will be returning the coins and I expect a full refund. They tried to say they are out of the returns policy but I’ve stood my ground. I’m going to insist they refund me for all the coins they have charged me £29.99 and £39-99 for that are worth 0. If they won’t then I’m going to trading standards and on social media and I will contact someone in a very senior position. These people are in Wales.,they don’t know what they are doing, they said payment was taken by mistake. Doesn’t help me, I’m in overdraft. Be very careful, don’t deal with these people. Scam artists.”

Posted 3 years ago

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Thank you for taking the time to share your experience of dealing with The London Mint Office, Lini. We value and appreciate your feedback. We apologize for the inconvenience and confusion caused by the issues you mentioned, as well as the difficulties you experienced while trying to receive a refund. We would welcome the chance to make things right for you. Is there anything we can do to improve your experience with us? Please don't hesitate to let us know.

Posted 5 months ago

“I got two gold coins from London mint and turns out there are fake I spent a totally of thousands of pounds to London mint”

Posted 3 years ago

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Dear Derek, Thanks so much for the feedback on The London Mint Office. I'm sorry to hear that the coins you purchased were not of the quality that you expected. We apologize for any inconvenience this has caused you and we would love the chance to make things right for you. I want to assure you that The London Mint Office is committed to excellent customer service, so your input here would be highly valuable. Once again, thank you so much for taking the time to share your experience with us. We look forward to hearing from you. Warm regards,

Posted 5 months ago

“absoloute con artists, try selling you gold coins that are well below the market price, walk away while you can, they are based in wales of all places OMG !!!!”

Posted 3 years ago

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Thank you for your feedback, James. We really appreciate you taking the time to let us know about your experience. We apologize for any issues you encountered with The London Mint Office We want to make sure that all of our customers have the best buying experience possible. How can we make things better for you?

Posted 5 months ago

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The London Mint Office is rated 3.5 based on 418 reviews