Name: The London Mint Office
Rating: 3.53

“This is a scam company. Sent an unsolicited invoice asking for payment. I would never buy anything from as I know they sell complete overpriced junk. Read up on the company and they are trying to scam elderly people they picked on the wrong person. DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMER AND WILL KEEP PESTERING YOU FOR MONEY AND SENDING UNSOLICITED COINS, BEWARE AND BE WARNED!”

Helpful Report

Posted 11 months ago

Thank you for taking a moment to let us know about your experience with The London Mint Office. We apologize for the inconvenience you have experienced and would love to get a better understanding of your experience in order to avoid similar issues in the future. We understand your concerns regarding the unsolicited invoice and the prices of the items the company sells. Could you please share with us more details about why you understand this company to be a scam, especially targeting elderly people? Additionally, is there anything we could do to make things better according to your experience? We take reviews like yours very seriously as they help us stay on top of our customer service game in order to make sure our customers have the best experience with us. Once again, thank you for your valuable feedback. Regards, The London Mint Office Team

Posted 5 months ago

“I had dealings with this company 5 years ago. They do pester you with sales calls. They don't like it when you return items ( I returned special tracked delivery, costly) and they do sent out items you do not request. This is 100% a crooked company that appears to be getting worse. To all the people who have suffered I sympathize. The real question is why after years of this despicable behaviour are the still trading. I would suggest people power.... form some kind of action forum against them and force the powers that be to stop this legalised form of gangsterism and extortion.... united we stand, divided they win.”

Helpful Report

Posted 1 year ago

Thank you so much for your review of The London Mint Office. We're really glad to hear that you had a positive experience and are pleased that we were able to help make your collector piece so special. We strive to provide an excellent service to all of our customers and your feedback only serves to reinforce that strategy. It's always great to hear from satisfied customers like yourself and your input is highly valued. If there's anything else we can do to make your experience even better, please don't hesitate to get in touch. Thanks again for your positive review.

Posted 5 months ago

“Absolutely ridiculous company, got a bill for 625 quid for a gold coin for the jubilee collection, the representative Rob phoned an said I could have the coin as long as I paid the first of 5 Instalments, I said I would think about it an if I decided to accept it I would call back, I chose not too as I couldn't afford the first installment of 125 pound. Rob however did say if I did decide I would have to pay at least 1 installment before it was sent. Now apparently the coin was sent without the 1st installment being paid... Obviously it never came an I've been bombarded with threatining letters an 10 pound fees on top... But when I finally spoke to them I said I didn't order the coin I never received this coin I was basically called a liar.. Rob told me it was policy to pay at least 1 installment before anything could be sent yet this arrogant rude disgusting woman said she couldn't comment when I referenced the official policy as some times they send coins without any installment , they say I've received an signed for it but 100% I havent.. The next joke is they are sending other coins that I don't want, I want to return these low value coins but ain't getting anywhere.. They don't listen an are taking money from my bank without authority to do so.. Stop sending coins I once again didn't agree too an stop bullying me.. Been forced to cancel my bank card to stop this thievery... Do not get involved with these rogue traders.. I will be reporting them to trading standards...”

Helpful Report

Posted 1 year ago

Nicholas, thank you for taking the time to share your experience with The London Mint Office. We are sincerely sorry for what happened and that we were unable to provide you with a positive customer service experience. We understand your frustration with the lack of communication and respect. We have taken into account your feedback regarding paying instalments before coins are sent and do not condone the behaviour of the representative you spoke to. We will make sure to take this into account to provide better service in the future. Please let us know what we can do to make it up to you and how we can ensure this does not happen again.

Posted 5 months ago

“After calls, e mails, Contact us forms and 2 sales only calls I am still waiting for my missing coins or someone to talk to me. Today at 11:14 laura on Messenger said "How can I help you".. I gave her my information and now 4 hours later - STILL no answer, just left hanging again. How is this company still in business, sales are everything but no customer service.”

Helpful Report

Posted 1 year ago

Thank you so much, John, for taking a moment to let us know about your experience. It is hugely appreciated! We are sorry for what happened. It sounds like nothing was received after multiple calls, emails, contact us forms and two sales only calls, and that now four hours later, Laura has still not returned your call. That is unacceptable. Please, can you tell us what can be done to make things better? We would really appreciate your input. Thanks again for taking the time to share your opinion.

Posted 5 months ago

“Avoid this company at all costs… I’ve paid regularly and up to date… constant demand letters and threatening debt collection toon agency!!! I’m quite happy for the agency to see my regular payments made… bring it on!!!! Added £10 each time, utter disgrace of a company who you cannot get hold of… Cowboy and scam firm… stay well clear of… keep your money in your own pocket and buy elsewhere from a reputable company! I’m sure bbc watchdog and trading standards would love a debate on them publicly”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We regret that your experience with the London Mint Office has been so poor. We take customer feedback very seriously and are sorry to hear of the distress and aggravation caused by the constant demand letters and threatening debt collection tactics. We are grateful for your fidelity in making regular payments and would welcome the opportunity to improve our customer service processes to ensure this never happens again. We would like to invite you to contact us directly to discuss your experience and find the best way possible to resolve this for you. Thank you again for your valuable feedback - we are determined to make things better.

Posted 5 months ago

“I was sent out two of the same coin so sent one back, tracked, got proof of posting, and a few days ago received a letter for payment for the one coin already paid for by PayPal. I tried on a few occasions to call 3 numbers on the letters and receipts but never got through on any of them. I’ve communicated with a member of staff ( via email) who told me they haven’t received the sent back coin !! So to email proof of posting. Absolute mess going back and forth with them, plus I sent off for a Jubilee coin paid for in May, it’s come out of my account, but they told me it’s arrived at my house in July, no it hasn’t !!! Will not do business with them again total mess up !!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review The London Mint Office. We sincerely apologize for the issues you experienced, which is certainly not the standard of service we strive to provide. We really appreciate you bringing these issues to our attention, as it allows us to take steps to ensure these mistakes do not happen again. We are very sorry for the inconvenience caused to you and have tried to contact you to resolve the problems but to no avail. We would value feedback from you about how we could make things better. Thank you for your valuable input.

Posted 5 months ago

“After reading the reviews I don't think I'll ever get my coins.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback of The London Mint Office. We appreciate that you took the time to share your experience, and we apologize for any issues that you encountered. We are sorry to hear that you don't think you'll ever get your coins. Could you please tell us what went wrong so that we can try to make things better for you? We sincerely value your opinion and would love to help make your experience much better. Thank you for taking the time to let us know about your experience.

Posted 5 months ago

“As per the majority of these comments, I naively made a purchase. LMO keep on bombarding me with sales calls and mailing more products that I have not requested! I’ve returned two products using Royal Mail next day guaranteed tracking service to ensure the products were returned to the appropriate destination. A week later I receive an invoice demanding payment and with the threat of a £10 fine on top! Avoid like the plague! Does anyone have any helpful suggestions on how to stop this company sending me any communications? I have sent several emails to their customer care team requesting my information be deleted. They’ve replied according to GDPR it will take 30 days before they will reach a decision.”

The London Mint Office 1 star review on 20th August 2022

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Qadir. We really appreciate you taking your time to share your experience with us. We apologize for the issues you have faced with our service. It appears that you have been bombarded with sales calls and mailings from us, even after returning two products. We are sorry about this and we are currently doing our best to find a solution to prevent this from continuing. Moreover, we truly apologize for the invoice and the threat of a £10 fine. We understand why this may be cause for concern and do not want to cause you any more trouble. We are doing whatever we can to have the issue solved as quickly as possible. If you have any suggestions, please feel free to share them with us. We'd love to hear your thoughts on how we can make things better. Thank you again for your review.

Posted 5 months ago

“In May i paid a £395 a first payment for Falkland Islands comemerative coin's. Having eventually after asking for return labels had them emailed to me and returned the coins. According to my account they received the coins on the 7 th June. After having returned from holiday i managed to talk to someone who said it would take a month to get my £395 back. Early July i noticed i had credit of £395 in my account. So i thought any day now the money would appear back in my account no chance. I managed to talk to them again they seemed surprised that i wanted the money refunded to my Bank ! Which i requested. Three weeks later i no longer have any credit nor money. And of course i can not talk to anyone.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Alan. We really appreciate you took the time to let us know about your experience. We are sorry about what happened and that we weren't able to make things better for you. We will use this feedback to improve the service we offer and ensure that no one else has to go through what you did. We would like to apologize again and thank you again for bringing this to our attention.

Posted 5 months ago

“Spoke to somebody about 10 to 11 days ago dating I do not want this gold coin asked how can I send it back they told me they will send something to stick on the box so I can send it back instead I've had a bill for it and an extra £10 put on top for late I do not want the the coin because it's gold and I've already stopped all the rest coming to my house so please can you send me the sticker so I can send this coin back I have made more than 12 telephone calls today day from 9 no one one.has phone me back it's very bad service I'm sorry to say I don't want this coin how do I send it back please I'm getting very panicky and I'm ill 07940655525”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write us a review and give us feedback regarding your experience with The London Mint Office. We apologize that your experience was not to your satisfaction. We understand your need to return the gold coin and for the additional fees and costs associated with this. We appreciate your patience and for making more than 12 phone calls to support you. We are sorry for the lack of response time here. We will ensure this is addressed and ensure you that all efforts will be made to solve this issue. If there is anything else we can do to make this right, please do not hesitate to contact us again. Thank you again for your valuable feedback.

Posted 5 months ago

“Forget the free coin offer , you will be Lucky if it arrives. Yours Robert Irvine”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Robert! We really appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered with the free coin offer - we understand how frustrating that must have been for you. Is there anything else that we can do to make things right? We'd love to hear your thoughts! Thanks again!

Posted 5 months ago

“Myself, my son and my mum all ordered a jubilee coin, as seen on TV, at the end of May. To date, we have not received this. I emailed them and the reply was they are inundated by with orders. The promise was in this was to be dispatched on 28 days. It is now 13th July and nothing. Is this a scam? I know it's only £2.50 each, but how many thousands of people have paid up and not received the goods”

Helpful Report

Posted 1 year ago

Thank you so much, Linda, for taking the time to review The London Mint Office. I apologize for the inconvenience and delay you have encountered with your order. It's unacceptable that yourself, your son, and your mum have not received your Jubilee coin after placing the order in May. In addition, it's also alarming that your email was responded to with an answer that they are inundated with orders. I understand your frustration in this situation, and we want to make sure that moving forward, this kind of problem is avoided. Please don't hesitate to reach out if there is anything we can do to make things right. We value you as a customer and your satisfaction with our service is important to us. Thank you again for bringing this to our attention.

Posted 5 months ago

“Trying to return an item. Called number as asked to do so if wish to return have called and left number for call back service. No joy. I'll be returning with proof of postage. Terrible service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience, Victoria. We apologize for the hassle you’ve been through trying to return an item. We pride ourselves in providing excellent service and we want to do whatever we can to make it right. Could you kindly tell us more about your experience? We would really appreciate to have the chance to figure out a better solution.

Posted 5 months ago

“Well I've prdered a a jubilee coin about 2 weeks ago & judging by the poor reviews I'm uncertain mine will be delivered & they should put on their website there's no guarantee quick deliveries”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We are sorry that it took so long for your Jubilee Coin to be delivered and understand your concerns. We should have been clearer that deliveries can take a while, and for that, we apologize. So we can make things better, could you please tell us what was the most concerning issue for you? We are constantly looking for ways to improve our service so your feedback is invaluable to us.

Posted 5 months ago

“I am sure they are great with anything straight forward however if you run into a problem they seem to struggle with the concept of customer service. We had a duplicate account at the same address which they mixed up the billing for and have repeatedly sent demand notices incorrectly adding £10 each time. They can be difficult to get hold of and constantly bombard you with phone calls i am pressuming to chase money (i never answered as some of us do work for a living and cant be answering the phone to them all the time). They seem really terrible at updating details even though they say they have. The operatives do not listen to the problem to understand and correct it, they stick to a script and they quite like to hang up on you also. I am not saying do not use them they do some great products , but be warned about the pain you will go through if something isnt quite right. I will never use them again from my own personal experience. Eventually i spoke to someone with common sense that could see what had happened........maybe their next issue should be common sense coins and be free issue to staff.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave a review on The London Mint Office. We are truly sorry to hear about your experience, from the duplicate account all the way to the demand notices which were sent incorrectly. We strive to provide the best customer service possible and if it is not met, we apologize. We want to ensure we are customer-centric and would like to make changes based on your feedback so that other customers do not experience the same. Can you please let us know how we can improve to ensure our customers feel supported and satisfied? We appreciate you sharing your opinion with us and hope to see you soon.

Posted 5 months ago

“2/2 OK this gets much worse; Having read previous reviews I went to check if any further charges had been taken, and to my horror, 10 days later a sum of almost £18 was taken for a 2nd order I did not even make! I had to phone the company LMO who tried to tell me I had made a 2nd order for this “gold layered” Elvis coin, yet this wasn’t my doing - having asked my grandmother, she confirmed she never received a 2nd coin. I have had to cancel the card I used to make the first and only transaction to stop them taking any more sums of money without my prior authorisation. My grandmother and I were, you could say, a bit naive, probably, to the fact that the minute you bought the £2.50 p&p / free Elvis coin you automatically signed up to receive the whole collection. However, neither she nor myself saw any small print or extra information regarding additional charges. It’s a bit naughty of LMO, people need to know what they’re really buying and paying out for!”

Helpful Report

Posted 2 years ago

Thank you so much, Helen, for your honest and open feedback. We apologize for what happened to you and your grandmother and we are truly sorry for the unauthorised charges that have been taken out of your account. We understand your frustration and we'll work harder to make sure that our customers are aware of the terms and the extra fees associated with the purchase. We sincerely appreciate you taking the time to let us know about your experience. We are always striving to provide the best service possible, and we'd love to hear any suggestions you may have about how we could improve. Thank you for your feedback and we hope you can give us another chance in the future.

Posted 5 months ago

“I purchased TWO Elvis Presley coins; one for my mum one for my vulnerable 90 yr old grandmother. I only ordered the 1st two I would pay 2.50 p&p for they did not want full sets. I have had to block several phone calls from London Mint Office since. Harassment to force you to buy more and spend tens of thousands on coins”

Helpful Report

Posted 2 years ago

Thank you so much Helen for taking the time to share your experience with us. We sincerely apologize for the harassment phone calls you have received from The London Mint Office in regards to your purchase of the Elvis Presley coins. We understand your intentions of buying two coins only and not a full set, and we apologize for our inability to accommodate to your wishes. We would like to make it up to you, so please let us know how we can make things better for you.

Posted 5 months ago

“I ordered a coin for my mum as a present it never turned up and when I enquired about it they refused to talk to me, as they said because it was in my mom‘s name they could only talk to her. Regardless of how many times I told them it was me that ordered it, made it paid for it they still refused to talk to me. Appalling customer service more never use them again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us, Tracy. We're sorry to learn about your negative experience with us. It's not fair that you were unable to speak with us about something ordered in your mother's name, and we apologize for the frustration caused by that. We want to make sure that we make it right, and would love to know what we can do. How can we better your customer experience with us?

Posted 5 months ago

“I've received a letter stating I owe 17.50p today, I only requested 3 2.50pence coins that were paid for, I will not be bullied into paying what I don't owe, and do not wish to receive anymore phone calls asking me to purchase anymore, clearly a con! Is arrassment and will take the matter further against you if it happens again.”

Helpful Report

Posted 2 years ago

Dear Karen, Thank you so much for your review of The London Mint Office. We are sorry to hear about your experience and apologise for any distress caused. We take all customer complaints seriously and are disappointed that you have been asked to pay a sum you do not owe and that you have received unwanted phone calls. We would really like to make it up to you, so could you please tell us a bit more about what happened and how we can make it right? Once again, thank you for taking the time to write a review of The London Mint Office. Sincerely, The London Mint Office

Posted 5 months ago

“I purchure the strength and stay set bought out plus a silver half crown set. I paid over the phone a first installment then when I got the bill I paid the remaining owing,plus a first payment for the silver coin. On receiving the coin I also received a bill for the outstanding amount but paid by check the last two payment which has cleared from my account. I have now received a letter telling me I owe £23.31 for a paying not paid. After many calls I finale got through to a man who looked at it told me customer services would contact me in 48 hrs never did. I've received another letter i contacted the office again after waiting on the phone for around 30mins they answered explained all again I was rather irate by now I was told he would escullate to customer service they would be in touch still waiting. Its an horrendous service they keep billing you saying you haven't paid then have the nerve to keep adding £10 to your bill my bill that I have already paid has excullated to 43.64. You cannot get through at all to customer service they never answer. I will never by from them again. So avoid this company.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience with The London Mint Office. I'm really sorry to hear that you have had such an unpleasant and stressful experience. We strive to provide the best possible experience to all of our customers and it looks like we have failed in this instance. I apologize for any frustration and inconvenience caused. It is clear that we need to make some changes in order for us to provide a better service and we would really appreciate it if you could tell us where we could do better. We want to ensure that all our customers receive a fantastic service and unfortunately, on this occasion, it looks that you didn't get when you deserved. We really value your feedback and would like to thank you again for taking a moment to share your experience.

Posted 5 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews