The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,395 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,395 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th March 2024

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The Incubator Shop 5 star review on 29th August 2023

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The Incubator Shop 5 star review on 15th July 2023

Anonymous // 01/01/2019

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“Fast delivery and fantastic after sale service. Wouldn’t go anywhere else for my incubators and parts.”

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Posted 6 months ago

We are delighted to hear that you appreciate our fast delivery and fantastic after sale service. We strive to provide the best possible incubator shopping experience.

Posted 6 months ago

“Great service and excellent communication”

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Posted 6 months ago

Thank you, Anita. We really appreciate your kind words about the great service and excellent communication.

Posted 6 months ago

“First class service! Incubator arrived perfect straight away. Never thought I’d be so excited waiting to see what hatches 😂”

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Posted 7 months ago

Thank you so much. We are so proud to provide first class service, and thank you for your kind words!

Posted 6 months ago

“Excellent all round. Top job”

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Posted 7 months ago

Thank you so much, we really appreciate your kind words. Thank you again for your support.

Posted 7 months ago

“Can't fault the superb service from the incubator shop”

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Posted 7 months ago

Thank you so much. We are delighted to hear that you can't fault the superb service. We appreciate you taking the time to share your positive experience.

Posted 7 months ago

“The best of the best customer service. The parcel was well packed and marked fragile, unfortunately the courier damaged a tray (cracked). I asked the incubator shop if it would affect the chicks, as a bit of tape would easily fix the crack. The person I emailed (Tony) could not have been more friendly or helpful, they sent a replacement straight away (with even more packing to ensure it would arrive safely) even though I suspect that the chicks would have been fine with the cracked tray. The products look top notch and coupled with a fantastic service I wholeheartedly recommend and will definitely be using again the future. Thank you”

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Posted 7 months ago

Thank you so much, Paul, for your kind review and 5 star rating for The Incubator Shop! We appreciate your understanding of the situation. We are glad that Tony was able to provide you the best customer service by quickly sending a replacement with extra packing. We are thrilled that you are recommending us and look forward to welcoming you back in the future.

Posted 7 months ago

“Great service, and very fast delivery. Would definitely recommend”

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Posted 7 months ago

We are delighted to know that you had a great experience with our services and were pleased with the fast delivery. Thank you for your support.

Posted 7 months ago

“Amazing service! 5☆”

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Posted 7 months ago

Thank you so much for your 5-star rating. We appreciate your feedback and for taking the time to write about your positive experience.

Posted 7 months ago

“I have just got back from hospital to find the nicest present. Tony replaced the entire lid of our ET24 incubator without question. This goes above and beyond what I originally asked for. An exceptional level of service. Cannot recommend this company enough. Thank you.”

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Posted 7 months ago

Thanks so much for your 5 star rating of The Incubator Shop, Charlie! We are so pleased that Tony was able to provide you with such exemplary service. We appreciate you taking the time to share your experience and for your kind words. We hope you're doing well!

Posted 7 months ago

“Exactly what i needed. Very helpful knowledgeable staff. Goods arrived swiftly and ordering was so easy”

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Posted 8 months ago

We are delighted to hear that we were able to provide you with exactly what you needed, and that our helpful and knowledgeable staff were available to assist you with your needs. We appreciate your kind words!

Posted 7 months ago

“Great service.fast delivery.arrived next day. Thanks”

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Posted 8 months ago

Thank you so much for the 5 star rating, Mark! We are overjoyed that you had a great experience.

Posted 8 months ago

“Excellent service, fast delivery. Thank you”

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Posted 8 months ago

Thank you so much. We are pleased to hear that you had an excellent experience with us and were happy with our speedy delivery. Thank you for your kind words and your continued support!

Posted 8 months ago

“Fast delivery, good products”

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Posted 8 months ago

Thank you so much for your 5 star rating of The Incubator Shop! We're really glad that you had a great experience with our fast delivery and good products. We really appreciate your positive review!

Posted 8 months ago

“1 star for the spam email begging me to tell the world how wonderful they are simply because they managed to supply the item I ordered.”

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Posted 8 months ago

Dear Mr/Mrs Anonymous. I hope that leaving this review made you feel better. For the record, the "begging" email that you received from us simply stated; "We'd be extremely grateful if you could review our customer service using the link below. To review our customer service, click here. We pride ourselves on our 5* Feedback rating. Your feedback allows us to continue to grow and improve our family business. Thank you for your support." There's an old saying that goes... "If you haven't got anything nice to say, don't say anything at all" Never has this been more true. You'll be pleased to read that you have been added to our block list and will be unable to shop with us again in the future. That way we can guarantee you won't receive any more emails asking you to give us an honest review of our products and services. Do better. The Incubator Shop Team

Posted 8 months ago

“I ordered a Brinsea incubator late Sunday evening, obviously no one was working, my order was dealt with first thing Monday morning, and I received the incubator on the Tuesday morning. Excellent service by both the incubator shop and DPD delivery service.”

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Posted 9 months ago

Thank you so much J for your 5 star rating of The Incubator Shop! We are so pleased that you were happy with our excellent customer service and speedy delivery from DPD. We appreciate your kind words!

Posted 8 months ago

“Absolutely fantastic! Customer service was first class #1. Ty.”

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Posted 9 months ago

“Arrived in reasonable time and packaged well, Not used yet.”

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Posted 9 months ago

“I purchased an egg buddy from here although they was out of stock the staff kept me informed as what was happening and as promised the item was delivered”

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Posted 9 months ago

“Thank you for your helpful information. Every question that I had was answered here.”

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Posted 9 months ago

“Fantastic company to deal with.fast service and delivery.”

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Posted 9 months ago

The Incubator Shop is rated 4.9 based on 3,395 reviews