Hi Adam,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your purchase.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Mary,
Thank you for your fantastic feedback! 😁👍
We are very pleased that you were happy with the cushion you ordered.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Derrick,
Thank you for your fantastic feedback! 😁👍
We are very glad you found our website easy to use.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Really good choice and reasonable prices. The only thing that was missing was I couldn’t find anywhere on the order form to send a message with the pack. The recipient didn’t know who had sent it until I told them.”
Hi Elizabeth,
Thank you for your glowing feedback! 😎✨
We are very glad that you were happy with your choice, and found the price for this to be reasonable.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi
Thank you for your 5 star feedback! 👍🌟
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“The engraved crystal paperweight was a lovely 15th wedding anniversary for my son & daughter-in-law. It arrived in time, but I would have liked some notification that it was in transit. Following confirmation of the order, I heard nothing until it was delivered.”
Hi Robert,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were happy with your personalised gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Cindia,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were very happy with your experience with us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Sarah,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the service you received from our customer service team.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your glowing feedback! 😎✨
We are very happy that you were happy with your cushion - we hope the recipient loved this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Mrs Rosemary,
Thank you for your 5 star feedback! 👍🌟
We are very glad you were happy with your product and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Vicky,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your order, and that this arrived within a few days.
Kind regards,
Abbie
The Gift Experience
“The clock is so cute my granddaughter will love it. I didn’t understand why it was in stock when I ordered it. Then i was told it will take longer because it was NOT in stock???”
Hi Gill,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your order and we hope your Granddaughter loves this.
Kind regards,
Abbie
The Gift Experience
“Was dissapointed with the quality of the album
Had a back mark at the end of the book and a imperfection on the front cover couldn’t send it back as had to work with it due to time delay”
Hi Dawn,
I can only apologise you were unhappy with the quality in which your order arrived, if you could kindly email a picture of this to me at reviews@thegiftexperience.co.uk, I will be more than happy to investigate this for you.
Kind regards,
Abbie
The Gift Experience
“Item was meant to be delivered within 3 days. Turned up week and half later.
Product is great though and recipient very happy despite ot being late for their 70th.”
Hi Theresa,
Thank you for taking the time to share your feedback.
After investigating your order, it appears that this was placed on 24th April 2023. As stated for personalised items, the production time can take up to 3 days. Therefore, we expected the latest dispatch date to be 27th April 2023. At checkout, you opted for the 2-5 working day delivery, which meant that we anticipated your order to arrive by 5th May 2023. I can only apologise if there was any confusion or misinterpretation regarding this.
Kind regards,
Abbie
The Gift Experience
“Great product. Bought as a birthday gift for a friend, He loved it. However, took 1 star because delivery wasn’t on time, he got it days after his birthday. There was no updates on delivery, I had to be writing emails to ask for delivery updates.”
Hi Veronica,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“Customised bookmark arrived poorly packaged and as a result was damaged in transit. Talked to TGE and they replaced within a couple of days. The replacement arrived packaged propery and of good quality. Original product pretty poor but the reaction to the problem has me pleased with their customer service.”
Hi Andrew
Thanks for your review, I'm really sorry to read of the initial issue with your order but I am so pleased our team were able to help you out and get a replacement sent!
“Beautiful gift for my friends special birthday, I wanted something a little different & that’s exactly what I got.
Came in a lovely presentation box too.”
“I've ordered a few items from the gift experience and on the whole I've been pleased with the items and the service received. It's very helpful that you can call and speak to a 'real' person if you need to.”
