“Disappointed that each cushion wasn't wrapped in tissue paper or similiar and one has what looks like a hank on the Ruby Anniversary cushion material at the back of the cushion. See photos. They are both presents for friends.”
Hi Stuart
Thanks for your review, I'm sorry to read of your disappointment in our packaging. This has been logged with our production manager for future review.
I can also see with regards to the imperfection in one of the covers that you have been in touch with our customer service team about this and they've arranged a replacement for you, please do accept my apologies for the issue with this.
Hi Michelle
Thanks for your review, I'm so sorry to read this.
I've passed this along to our customer service team so we can get this issue sorted out for you.
“Ordering process was very simple and easy to follow, especially for the level of personalisation on the item.
The item itself was smaller than I had hoped for but looked incredibe.
Shipping was longer than anticipated, despite the 24h dispatch message - which was my only reason for buying from this site in particular.”
Hi Ashley
Thanks for your review, I'm so pleased that the ordering process was easy and you were pleased with the final product.
With regards to the size this is always noted in the description, for future reference, although I am sorry you are disappointed with this.
I am sorry you thought that delivery was a little slow, unfortunately on occasion there can be delays in the delivery network which we do not have any control over.
Please do accept my apologies for any inconvenience caused.
“I was disappointed with the material quality of the aprons, it is very thin and not what I expected for an apron.
Otherwise happy with the experience.”
Hi Maryanne
Thanks for your review, I'm sorry you are disappointed with the quality of the aprons but I am really glad the the rest of your experience was a positive one!
Hi
Thanks for your review, I'm so glad you are happy with the quality of this gift!
I'm really sorry to read of the error in your order. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion. I'll log this with our production team for a review of the production and packing process to avoid any further errors.
Thanks once again for taking the time to leave us feedback and please accept my apologies again.
“I have a 3 star as it was delivered in a timely date and arrived non damaged. I the item was lovely but later found that the post office are selling the same item for £9.99 and I paid £19.80.”
Thanks for your review, I'm so glad you are happy with the delivery of your order.
Our prices are reviewed regularly and are in line or better than many other online gift companies. This particular item may be on sale on other websites but it is not on ours I'm afraid.
“Really pleased with the mugs I purchased for a friends 50th wedding anniversary. However, I paid for gift wrapping and was very disappointed. Honestly, it was so simply wrapped, with cheap "ribbon " and no tag so I had to go out and buy a gift tag, I wasn't happy as really didn't have time to make an errand, the reason I paid for gift wrapping in the first place.”
Hi Janice
Thanks for you review, I'm really glad that you were so happy with the mugs.
I am sorry you weren't happy with the gift wrapping, I can see that a gift tag wasn't selected for your order which is why one wasn't included.
Hi Malcolm
Thanks for your review, I am sorry to read this.
Unfortunately on occasion, our parcels can take a little longer to deliver than estimated by Royal Mail and I do understand how frustrating this is.
Thank you once again for taking the time to leave us some feedback.
“I recently ordered a personalised wine stopper from , I believe now, a sister company. The engraving was so fine I needed a magnifying glass in direct sunlight to read it. I contacted the company and was told the engraving had to be so finely done do as not to damage the metal. Then I saw that The Gift Experience was offering what looked like an identical wine stopper a bit more expensive so thought the engraving may be better. It had the exact same problem so I now have two wine stoppers which to most people will look plain ie not engraved.
Sadly I cannot recommend either company.”
Hi
Thanks for your review, I am sorry to read you are unhappy with this.
Unfortunately, as our customer service team outlined we can only engrave to a certain depth so as not to damage the product and this can mean the engraving is subtle but we still love the effect of it.
I am not sure which company you purchased the first one from but I cannot speak about their views on this, as you have not purchased anything with our sister company either.
“I was very pleased with the picture frame. Delivery was very good and packaging excellent. However I was disappointed with the engraving as it was difficult to see unless it was turned a certain way to catch the light.”
Hi Maureen
Thanks for your review, I'm really pleased to read you love the picture frame and our all around service.
I am sorry to read that you are disappointed with the engraving, unfortunately we can only engrave into metal a certain depth before the product or the engraving machine becomes damaged.
Thanks once again for taking the time to leave us some feedback.
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“I ordered a book "Remember When" as a gift for our friend's Golden Wedding Anniversary and was really disappointed. The text on the presentation plate attached to the front page of the book hadn't been centred and it looked awful when you opened the book. It hit me straight away and as centring text in this day and age is easy it is not what I expected; for the money, I expected much better and this ruined the gift. Also, the gift box is over-rated. It is a plain black box with gold writing on the front and unlike a picture I had seen (and I can’t now find where) was not gold lined. I don't think it adds to the gift although does offer a degree of protection to the book when in transit. TGE issued a new plaque as soon as I notified them but I have had to send the replacement to my friends so they can take out the original plaque and replace it with the new one. Takes the edge off the gift.”
Hi Pauline
Thanks for your review, I am sorry to read of the issues but I am really glad our team were able to help you out with getting a replacement sorted.
With regards to the gift box, this is not gold lined and is not advertised as being anywhere on our product listings.
Thanks for your review, I'm so glad you are happy with your order!
I am sorry you didn't feel the gift wrap was appropriate, our team do always try to tailor the gift wrap colours to an occasion however there was no mention of a wedding on your order and so this wasn't possible for your particular order.
“I purchased a personalised compact mirror for my friend's birthday. I paid £5 extra to make sure it was delivered on time and it came a few days earlier. The website is easy to use and navigate. The compact it's however does not appear to be of the quality it looks on the website. The photo I had chosen for the front looks nice. I'm not sure I would recommend this product to anyone else due to the quality of it.”
Hi Mrs Gillian
Thank you for your review, I am really pleased to read the website was easy to use and that delivery was smooth.
I am sorry you didn't feel the quality was as good as hoped for, I hope this was still well-received regardless!
“The gifts ordered were not as advertised in the first instance - Gift mugs were wrongly printed and despite obviously being a silver wedding present, they were inappropriately wrapped in black wrapping paper.
On contacting the suppliers, they agreed to replace the misprinted mug at no extra cost so I was eventually well satisfied. Good job I'd left plenty of time before the actual silver wedding date,”
Hi Peter
Thanks for your email, I am sorry to read of your issues but I am glad we were able to resolve this for you.
I am also sorry to read you were disappointed with the wrapping provided, whilst it was black this would have also had a lovely pattern on it which we feel makes it suitable for any occasion but I will pass this feedback onto our team.
Thanks again for taking the time to share your review and photos of the gift.
“Had to wait til my Anniversary date of April 9th to actually view my present when opened. My Surname is spelled wrong! Instead of WILLIAMS you engraved WLLLIAMS !!!😱”
Hi Lynne
Thanks for your review, I am sorry to see the spelling error.
I've had a look at your order and unfortunately, it does appear that it has been ordered like this and so on this occasion, we are unable to offer a replacement or refund.
Please make sure to contact customerservices@thegiftexperience.co.uk as the first point of contact for any questions about future purchases.
“Really find it hard to navigate the website to book our weekend. And everywhere we want to go is unavailable. It's really tiring and frustrating! )-; We'll have to keep trying.”
Hi Jan
Thanks for your review, I am sorry to read this however I'm not sure this review was intended for us.
We have an order from you for a Personalised T-Shirt which I really hope has been received well!
Hi Monica
Thanks for your review, your order number relates to a keepsake that was purchased with us.
I cannot find any orders from you for an experience day so please make sure you contact the relevant company to assist you with this.
“The gift arrived very quickly but sadly the personalisation was completely wrong! There was obviously a mix up in despatch and I can only assume that someone got my order. It was sorted very quickly and the correct one arrived a couple of days later. It would appear more care needs to be taken to ensure the correct item is dispatched.”
Hi Jacqui
Thanks for your review, I am so sorry to read that there was a mix up with your order!
I'm really glad our customer service team were able to get the correct one out for you and I've logged your comments with our production team.
“I bought a biscuit jar for my friend's dog ready to put homemade bone-shaped biscuits in for him. It is a lovely jar but I am disappointed with the way "biscuit" is written. It looks like the second "i" in biscuit was forgotten and then squashed in. It just does not have a proper space in the word.”
Hi Jan
Thank you for your review, unfortunately I don't think this is an order that has been placed with us as we have an order from you for some Rose Gold Jewellery Boxes.
I hope these were received well and you're happy with your purchase from us. 😀
