The Fish Society Reviews

4.7 Rating 20,012 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 20,012 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Read The Fish Society Reviews
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
Please read my comments above concerning the last delivery of tuna sashimi.
Helpful Report
Posted 3 months ago
Absolutely disgusting company and products! Purchase a lot of seafood for a birthday meal and paid for delivery by 1pm. They didn't send the products via 1pm delivery as confirmed by the courier and tried to lie to me and say it was the couriers fault. Products came extremely late at night and could not be used, wasted £200 on other ingredients and needed to try and find a reservation out last minute. Snotty attitude through email and on the phone. Fish came and smelt rancid (clearly off), they are refusing to give me a refund (I wont stop). Company is awful please avoid at all costs and get your seafood from other places.
Helpful Report
Posted 4 months ago
Good afternoon Unfortunately our courier failed to deliver your order by 1pm on the delivery date of your choice but they did deliver your order at 16.35 on the same day. Although 99% of orders arrive on time it is regrettable that 1 in 100 can be delayed for a variety of reasons once in the courier networks. Sadly your order was in that 1% on this occasion and we apologise for that. We refunded the delivery charge and hoped that you would consider that reasonable. Reading your review is the first time there has been any mention of the fish being "off". It was not mentioned in any of your earlier correspondence. We are sorry that this has not worked out. Kind regards The Fish Society
Posted 4 months ago
Excellent service. Delivery arrived quickly and well packaged / insulated. Will use this company again.
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Posted 5 months ago
Excellent service when things go wrong with the shipment company. Excellent products, just buy with blind eyes!!!
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Posted 7 months ago
brilliant range of great products, great service and delivery spot-on!!!
Helpful Report
Posted 8 months ago
You have only answered the phone and taken my order so far. My delivery is not until 19.07.23, so I cannot comment yet! However, I did speak to Lawrence subsequently, and he has not come back to me. Hopefully, the answer will be with my delivery.
Helpful Report
Posted 9 months ago
LIFE changing, the way we will now shop for our fish products, true to say you get what you pay for that is EXCELLENCE all round with regular detailed updates of offers, simple to order, fast delivery, professionally packaged fit for purpose, and without doubt your delicate delicacy arriving in perfect condition. How good is that. PS, we do not own a business of any kind, just ordinary consumer folks. Thank You.
Helpful Report
Posted 9 months ago
But disappointed as my wife asked if the Ortiz Sardines were skinless and Boneless before I placed the order, only to find today that they are not.
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Posted 9 months ago
Swordfish is by far the best fish and you can provide it, simple as that
Helpful Report
Posted 9 months ago
Great fast service but my box was left outside in the sun on a very warm day
Helpful Report
Posted 9 months ago
Delivered on the day they said. Fish okay, nothing special. Price high.
Helpful Report
Posted 9 months ago
Very quick delivery, excellent service, quality food & packaging. Will order again xx
Helpful Report
Posted 9 months ago
I’ve used their services for years and got a lot of family and friends to try them. Amazing food quality and their customer services is so professional and friendly.
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Posted 9 months ago
Excellent fish!
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Posted 10 months ago
It didn’t make me happy at all. Fish was completely defrosted by the time it was delivered and no one bothered to respond to my complaint via FB.
Helpful Report
Posted 10 months ago
fast delivery all very good
Helpful Report
Posted 10 months ago
You usually do - but not this time
Helpful Report
Posted 10 months ago
Hello Sandie Reading your review was the first time we were aware that you weren't entirely happy with your order. Please get in touch either by calling 01428 687768 or email customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society
Posted 10 months ago
Excellent products, delivered expeditiously, very well packed so have always arrived frozen. Good hints on cooking and recipes. We have no local fishmonger, only supermarket packets, so will continue to use the Fish Society
Helpful Report
Posted 10 months ago
Poor quality fish. Poor customer service. Courier sent a photo of my order at the wrong address. Called to complain and got a could not care less attitude with no apology. Glad that person was honest enough to deliver my order. Second order. Last order. Too much stress for sub standard food
Helpful Report
Posted 10 months ago
Good morning We were so disappointed to read your review as we pride ourselves on our customer service! We have tried to call you several times but unfortunately there has been no reply. Perhaps you are referring to the communication you had with the couriers who delivered your order as we were not aware of any issues regarding your delivery until we read this review. Please get in touch at your earliest convenience, either by calling 01428 687768 or emailing us at customerteam@thefishsociety.co.uk. Kind regards The Fish Society
Posted 10 months ago
ne delivery
Helpful Report
Posted 10 months ago
The Fish Society is rated 4.7 based on 20,012 reviews