The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 727 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 727 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

* One or more of these files was not uploaded due to an invalid file type.

* File size is too large (Max: 256 MB).

* We could not upload one of your files, please try again later or contact support.

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

"Excellent service received. Before I placed my order I rang to see if the item was in stock. When I was told it was I placed the order and received it the next day without upgrading postage.\r\n\r\nQuality of the product is excellent "

The Feather Factory 5 star review on 18th March 2024

Jennifer

"I bought this ostrich feather to put on to a dress. I decided on the 4 ply because I wanted it to look full. I attached it on the back through the rope in the middle. I've worn it to a party and I got loads of compliments. It's a beautiful feather and I can easily take it off and attach it to something else. Great communication with the Feather Factory and very fast delivery."

The Feather Factory 5 star review on 20th December 2023

Kim

"I bought the 4 ply black ostrich trim to add to a dress i wanted to wear for a wedding. The service, delivery speed , and quality is the most outstanding i have ever seen. I ordered from canada and it arrived here within 2-3 business days . The smoothest transaction and so much help arranging this from the team. The feathers are outstanding quality, pricey but well worth every penny . Out of 2 yards only 2 tiny feathers came loose. The trim was extreme dense, no spaces at all. Was sewn to perfection. I would never even consider buying anywhere else, even with delivery cost. Thrilled with my purchase. "

The Feather Factory 5 star review on 16th March 2023

Ruti

"Excellent! Just what we needed! "

The Feather Factory 5 star review on 7th February 2023

Maria Del Mar

"Excellent! Just what we needed! "

Maria Del Mar

"I couldn't be more happy!!!The feather factory gave it's best to make me look like a star on my wedding day!!!"

The Feather Factory 5 star review on 23rd May 2022

Lena Lou

"I couldn't be more happy!!!The feather factory gave it's best to make me look like a star on my wedding day!!!"

Lena Lou

Anonymous

Anonymous // 01/01/2019

Return to All Reviews

Jennifer

Verified Buyer

Show Details

“Excellent service received. Before I placed my order I rang to see if the item was in stock. When I was told it was I placed the order and received it the next day without upgrading postage. Quality of the product is excellent”

Helpful Report

Posted 1 month ago

Kim

Verified Reviewer

Show Details

“I bought this ostrich feather to put on to a dress. I decided on the 4 ply because I wanted it to look full. I attached it on the back through the rope in the middle. I've worn it to a party and I got loads of compliments. It's a beautiful feather and I can easily take it off and attach it to something else. Great communication with the Feather Factory and very fast delivery.”

Helpful Report

Posted 4 months ago

Ruti

Verified Buyer

Show Details

“I bought the 4 ply black ostrich trim to add to a dress i wanted to wear for a wedding. The service, delivery speed , and quality is the most outstanding i have ever seen. I ordered from canada and it arrived here within 2-3 business days . The smoothest transaction and so much help arranging this from the team. The feathers are outstanding quality, pricey but well worth every penny . Out of 2 yards only 2 tiny feathers came loose. The trim was extreme dense, no spaces at all. Was sewn to perfection. I would never even consider buying anywhere else, even with delivery cost. Thrilled with my purchase.”

Helpful Report

Posted 1 year ago

Maria Del Mar

Verified Buyer

Show Details

“Excellent! Just what we needed!”

Helpful Report

Posted 1 year ago

Lena Lou

Verified Reviewer

Show Details

“I couldn't be more happy!!!The feather factory gave it's best to make me look like a star on my wedding day!!!”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback and for sharing your video and images. I'm pleased you enjoyed the feathers and had a very special day.

Posted 1 year ago

Lavinia

Verified Buyer

Show Details

“I have been purchasing, mainly feathers from the feather factory and can not sing their praise enough. The quality is top of the best. Delivery super fast, it's best not to blink lol. I wish I could order all the time, but distance and Brexit has made it difficult, but when ever I can, I will. 10/10”

The Feather Factory 5 star review on 27th April 2022

Helpful Report

Posted 1 year ago

Marie

Verified Buyer

Show Details

“Fantastic customer service. Couldn't help enough. The feathers were amazing. You can't beat the quality of the feathers. Well worth the money. They looked amazing on the Dress and Jacket I made for my customers. They were delighted, thank you so much. Will always use the feather factory”

The Feather Factory 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

Janet

Verified Buyer

Show Details

“Amazing service and quality boas. I ordered the 5-ply dancewear one and it's really fluffy, thick and a gorgeous colour. Would definitely recommend”

The Feather Factory 5 star review on 7th March 2022

Helpful Report

Posted 2 years ago

Enrique

Verified Buyer

Show Details

“Very fast delivery. Very good product quality. Very happy with the merchandise. I recommend it”

The Feather Factory 5 star review on 13th September 2021

Helpful Report

Posted 2 years ago

Alison

Verified Buyer

Show Details

“I found The Feather Factory online and after looking through their selection on the website, which was great, I called and spoke with Gillian as I had a few questions regarding a small order I wished to place. She was exceptionally helpful. I placed the order which arrived very quickly and well packaged with a perfect selection of ostrich feathers!”

The Feather Factory 5 star review on 13th August 2021

Helpful Report

Posted 2 years ago

Lynda

Verified Buyer

Show Details

“The Feather Factory is a dream come true for me! I needed lovely large eyed peacock feathers for my hamd painted and embellished tambourines. Until I discovered The Feather Factory, I would only be able to acquire peacock feathers that had tiny eyes and not much colour. I phoned customer service at The Feather Factory and they were so helpful. I ordered a good supply if peacock feathers and every single feather is stunning! I will always buy my feathers from them!”

The Feather Factory 5 star review on 10th February 2021

Helpful Report

Posted 3 years ago

Lucy

Verified Buyer

Show Details

“My order was promptly despatched & was just as ordered”

The Feather Factory 5 star review on 18th January 2021

Helpful Report

Posted 3 years ago

Michelle

Verified Buyer

Show Details

“I ordered two feather boas and they were both absolutely gorgeous! The colours were beautiful and the quality excellent.”

The Feather Factory 5 star review on 22nd December 2020

Helpful Report

Posted 3 years ago

Verified Buyer

Anonymous

Verified Buyer

Show Details

“Such a prompt delivery, beautifully wrapped. Feathers are pristine and vibrant, truly worth value for money, excellent purchase .”

The Feather Factory 5 star review on 26th November 2020

Helpful Report

Posted 3 years ago

Tania

Verified Buyer

Show Details

“Beautiful peacock feathers , fabulous quality , speedy delivery and would definitely recommend. They’re fabulous !”

The Feather Factory 5 star review on 2nd November 2020

Helpful Report

Posted 3 years ago

Verified Buyer

Show Details

“Great fast service fantastic plumage beautiful colours won’t use any other company full marks all round thankyou from Kc horse drawn carriages”

The Feather Factory 5 star review on 1st November 2020

Helpful Report

Posted 3 years ago

Sarah

Verified Buyer

Show Details

“Excellent. Fast delivery and beautiful products.”

The Feather Factory 5 star review on 31st August 2020

Helpful Report

Posted 3 years ago

David

Verified Buyer

Show Details

“Purchased a rust Fedora with feather and additional millinery. The customer service and guidance was given in a patient and incredibly well informed manner from a lovely and knowledgeable lady. The hat when arrived is something quite beautiful and fits perfectly. The feathers are both exquisitely detailed and eye catching. A very delighted customer, David”

The Feather Factory 5 star review on 23rd June 2020

Helpful Report

Posted 3 years ago

Lindy

Verified Buyer

Show Details

“Impressive quality feathers. One Reeves! Very expensive! Immaculate however. Beautifully packed . Shall order again Thankyou.”

The Feather Factory 5 star review on 17th December 2018

Helpful Report

Posted 5 years ago

Carol

Verified Buyer

Show Details

“Our company is Laurel Designs Studio and we specialise in producing handmade bespoke stationery for weddings & events. So many beautiful feathers, lots more in a bag than I expected. Will definitely use you again. Thank you.”

The Feather Factory 5 star review on 24th October 2018

Helpful Report

Posted 5 years ago

Thanks for your review and image. We supply personalised feathers as well which may be of interest to you, they look great on invitations and place settings https://www.thefeatherfactory.co.uk/categories/engraved-feathers/64/ Thanks for your custom and we'll look forward to dealing with you in the future

Posted 5 years ago

Colin Smith

Verified Buyer

Show Details

“Fantastic delivery and service”

The Feather Factory 5 star review on 16th October 2018

Helpful Report

Posted 5 years ago

Thanks for your review, it's a really beautiful striking image.

Posted 5 years ago

Elaine

Verified Buyer

Show Details

“Helpful and friendly service and very prompt delivery of great products- thank you from stylistsown.co.uk”

The Feather Factory 5 star review on 17th May 2018

Helpful Report

Posted 5 years ago

Valerie

Verified Buyer

Show Details

“Very prompt service and product was exactly as ordered.”

The Feather Factory 5 star review on 6th January 2018

Helpful Report

Posted 6 years ago

Suzanne

Verified Buyer

Show Details

“Great service & advice and prompt delivery. Arrived just when it was needed. Thanks girls Sue”

The Feather Factory 5 star review on 6th November 2017

Helpful Report

Posted 6 years ago

Katerina

Verified Buyer

Show Details

“Thanks for your cooperation Best regards Alex&Katia Kiraci...”

The Feather Factory 5 star review on 3rd October 2017

Helpful Report

Posted 6 years ago

Carol Ann

Verified Buyer

Show Details

“I placed my order on a Thursday afternoon and it popped through my letterbox on Friday morning AND I don't even live on the mainland! How brilliant is that. Thank you so much. I was delighted with my order.”