The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 726 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived within 24 hours ! Easy to order, good price, quick delivery, excellent communication. Really impressed with The Feather Factory. Buy with confidence.”

Helpful Report

Posted 1 year ago

“Fabulous ! high-quality sumptuous ply with vibrant colour !”

Helpful Report

Posted 1 year ago

“Excellent customer service and communication. The delivery was very quick too. Very happy with the quality of my feather trim”

Helpful Report

Posted 1 year ago

“I've given 5 stars for the service and for the feathers. I bought a mix of various feathers for fly tying and very happy with the quality of all.”

Helpful Report

Posted 1 year ago

“Very good service,returned my call and explained to me about each product,very happy would highly recommend the feather company”

Helpful Report

Posted 1 year ago

“I had done a lot of research before l ordered my ostrich feather trim and it paid off! I was thrilled the whole service and the quality. The delivery was super fast and the customer service was outstanding as l had doubled up on my order and they sorted it no problem . Many thanks Julie”

Helpful Report

Posted 1 year ago

“Easy to navigate website, feathers arrived quickly well packaged and as described Thanks”

Helpful Report

Posted 1 year ago

“very pleased with the product and will be ordering more next month.”

Helpful Report

Posted 1 year ago

“The feathers add a different dimension to art and craft projects. So glad l found The Feather Factory.”

Helpful Report

Posted 1 year ago

“Thank you for really helpful advice on the best feathers to buy to complete my daughter's evening wedding dress. It is a great success!”

Helpful Report

Posted 1 year ago

“It was a pleasure dealing with the Feather Factory. They were very helpful, efficient and delivery was very prompt.”

Helpful Report

Posted 1 year ago

“Amazing customer service and quality products.”

Helpful Report

Posted 1 year ago

“First class service - fast and efficient and always so helpful with enquiries”

Helpful Report

Posted 1 year ago

“LOVELY COLOUR AND NICELY MADE. SENT IN PROTECTED ENVELOPE”

Helpful Report

Posted 1 year ago

“Always a very efficient service!”

Helpful Report

Posted 1 year ago

“Excellent service , spoke to Claire on phone who sorted me out , she had great patience listening to my request., and answering g my questions, gave great advice and nothing was a bother to her.Feathers posted and received very promptly , and excellent Quality , thank you again Bernie”

Helpful Report

Posted 1 year ago

“I was having great trouble matching colours for a feather boa and I had so much help from The Feather Factory with photos, samples and telephone calls and the result was perfect. The quality of their feather boa was beautiful and I couldn't have been happier. Thank you.”

Helpful Report

Posted 1 year ago

“I’m very impressed with the Feather Factory, after my daughter being let down by another firm she was desperate to get the feathers she wanted for her wedding veil asap and the Feather Factory certainly step up and I received them the next in time for me to fly to Australia to my daughter. Thank you so, so much.”

Helpful Report

Posted 1 year ago

“Great service shame about the availability of feathers for mens hats”

Helpful Report

Posted 1 year ago

Hi David. Thanks for your review, I'm pleased you liked our service. We do have a wider range of feather hat mounts which can be used by both men and women, have a look at this link to the hat mounts https://www.thefeatherfactory.co.uk/categories/hat-mounts/79/ and this one to our country feather brooches which are really popular for use on men's hats as well and have the added advantage of a pin for easy attachment https://www.thefeatherfactory.co.uk/categories/country-style-brooches/38/ I hope this is of interest to you. Thanks

Posted 1 year ago

“Quick delivery, excellent presentation and in good order.”

Helpful Report

Posted 1 year ago

The Feather Factory is rated 4.9 based on 726 reviews