The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, Ambleside
Rating: 4.91

4.9 Rating 2,263 Reviews

99 %

of reviewers recommend The Epicentre

4.9

Based on 2,263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road
Ambleside
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my Patagonia fleece, almost half price. Arrived quickly.🙏”

Helpful Report

Posted 4 months ago

“Had what i wanted and the online service was excellent - sadly let down by DPD who failed to deliver - loosing the package. Epicentre attempted to follow up for me but gave a prompt repayment when it was obvious it wasn't going to arrive. Would use Epicentre again and hope the couriers were of the same standard.”

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Posted 4 months ago

“Needed a new coat for winter after my old coat gave up the ghost. Ordered on the Friday and, even though we had snow over the weekend, the coat still arrived the following Tuesday. Can't say fairer than that.”

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Posted 4 months ago

“Great selection of gear. Fast delivery. Simple returns process”

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Posted 4 months ago

“Excellent service and very competitive price. Also when a refund was required they were very quick to credit my bank account.”

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Posted 4 months ago

“Excellent service , product as described and super fast delivery.”

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Posted 4 months ago

“Very quick delivery, couldn’t ask for more!”

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Posted 4 months ago

“I had to return my item, which was a little too baggy, but the return service was great- very straightforward and money returned to account quickly. I’ve used this store before and they are excellent whether you keep the item or not!”

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Posted 4 months ago

“This is my all time favourite outdoor shop. The brands are carefully selected but what really makes this store shine so bright for me is the customer care that I experience from the staff every time I come in for something specific where I need advice. The team take time to listen with full attention, share their knowledge and expertise and have a genuine desire to find the 'best fit' for you and your needs. This was highlighted again when having my feet measured and assessed on a recent visit - thank you for the excellent service Sophie :-)”

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Posted 4 months ago

“Great product, great service Lovely shop in a quaint setting but makes a big impression”

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Posted 4 months ago

“Great product and easy to navigate website. Was confident I’d purchased the right size unlike listings on other websites!”

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Posted 4 months ago

“My son, for whom I have bought items from the Epicentre, is impressed by the quality of the goods. I have found the online shopping experience to be good.”

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Posted 4 months ago

“Very quick dispatch and delivery. Best price found on internet.”

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Posted 4 months ago

“Fantastic service. Next day delivery was seamless, thank you!”

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Posted 4 months ago

“Easy ordering, prompt delivery, very happy with goods.”

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Posted 4 months ago

“Excellent product and service”

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Posted 4 months ago

“Great price and service from Epicentre, dispatch and delivery was swift.”

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Posted 4 months ago

“My online order was dispatched promptly but due to an error with a delivery postcode the delivery did not happen as DPD could apparently not find my business address without the postcode (even though this was a GP surgery and the only GP surgery in the village). My order was a birthday present for my wife and when I contacted Rob from The Epicentre he was really helpful and ensured that another delivery was dispatched and arrived in time to save my blushes. Well done, good price and excellent customer service when the courier let the side down.”

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Posted 4 months ago

“Fast efficient service and product purchased was offered at an extremely competitive price. Very happy!”

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Posted 4 months ago

“order of collapsible cup for camping was dealt with quickly and efficiently. pleased with product and service.”

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Posted 5 months ago

The Epicentre is rated 4.9 based on 2,263 reviews